8/10 Baik
Peter Malcolm
Mengembara bersama pasangan
23 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This was an enjoyable stay. The hotel public areas are beautiful. Most staff were delightful. Overall the stay was very good. Areas for improvement would include the attitude of the spa staff who I found to be dismissive. Our room was very good but spoilt by a few minor issues such as the bath plug not working resulting in you having to try to lift the plug with your fingernails because the circular mechanism to open/close the plug was not working. The male room cleaner knocking on our door at 9am asking when we would be leaving our room. Clearly in a hurry to complete his rounds. The breakfast was very good apart from our third day when the hotel appeared to be full of Viking river cruise guests and as a result the breakfast service was very poor. Finally, communication between staff needs to be improved as when I came to settle our account, we had been charged for an additional breakfast we did not have and the Spa which after discussion with a senior manger should have been complimentary. The female member of staff on duty on the reception was exceptionally helpful and thorough resulting in the discrepancies being addressed. The concierge service was excellent. As I stated from the outset, the hotel is lovely and most of the staff went above and beyond to be helpful but spoilt by minor issues which I believe could be simply addressed to ensure every guests stay would be exceptional.
Peter Malcolm
Menginap 4 malam pada Apr 2026
