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Reviews of Brunswick Heads Chalet Motel

3 out of 5
Brunswick Heads Chalet Motel
68 Tweed Street, Brunswick Heads, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 112 out of 189 reviews" "
Rating 8 - Good. 53 out of 189 reviews" "
Rating 6 - Okay. 11 out of 189 reviews" "
Rating 4 - Poor. 6 out of 189 reviews" "
Rating 2 - Terrible. 7 out of 189 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Team Chalet on 3 Apr 2024
Thank you for your feedback Michael,We hope to see you again soon!

2/10 Terrible

Christine

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Brunswick Heads Motel was an expensive room which we were very disappointed as we couldn't even take our bag in as well they charged $50 for our little mate. The room needs work done in the ensuite for safety as the sink basin wobbles and the cold tap moved. forw$50
Response from Harry on 2 Mar 2024
Thank you for your feedback we really appreciated you taking the time.

10/10 Excellent

Clytie

Stayed 1 night in Jan 2024
Response from Team Chalet on 26 Mar 2024
Thank you for your feedback Clytie.We hope to host you again soon

10/10 Excellent

Phillippa

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay, the staff and owner were super friendly and accommodating. Thanks so much!
Stayed 1 night in Jan 2024
Response from Team Chalet on 29 Jan 2024
Thank you for your feedback Phillipa! We hope to see you again soon

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Chalet on 29 Jan 2024
Thank you for your feedback Laura!We hope to host you again soon

4/10 Poor

Shirin

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It’s cosmetically cute but I would not stay again for the price. I was parked out of the car park both nights, there’s definitely extra people parking there. The walls are so thin I could hear the conversation of people next door. The wifi was terrible. Disappointed
Stayed 2 nights in Jan 2024
Response from Team Chalet on 29 Jan 2024
Thank you for your feedback Shirin. We are sorry that you were not satisfied with your stay. We will do our best to work on the above mentioned.

8/10 Good

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great6 little property for a short stay in Brunswick heads!
Stayed 1 night in Jan 2024
Response from Team Chalet on 29 Jan 2024
Thank you for your feedback Phil.We hope to host you again soon

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, no-frills accom.
Stayed 2 nights in Dec 2023
Response from Team Chalet on 29 Jan 2024
Thank you for your feedback John

10/10 Excellent

Nicole

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing little place. Very nice rooms and atmosphere. Staff are very friendly. Highly recommend
Stayed 1 night in Dec 2023
Response from Harry on 15 Dec 2023
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Timothy, Bracknell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harry on 15 Dec 2023
Thank you for taking the time to write a review. We appreciate your feedback.

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but cute, clean and very welcoming.
Stayed 1 night in Dec 2023
Response from Team Chalet on 29 Jan 2024
Thank you for your feedback Rachael,We hope to host you again soon!

6/10 Okay

Meg

Stayed 1 night in Nov 2023
Response from Team Chalet on 29 Jan 2024
Thank you for your feedback Meg

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully presented, extremely clean and convenient for overnight rest breaks when travelling.
Stayed 1 night in Nov 2023
Response from Team Chalet on 30 Nov 2023
Thank you so much for the lovely review, Amanda! Please come and stay with us again soon!

8/10 Good

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover
Very pleasant overnight stay. Adam made us feel most welcome.
Stayed 1 night in Nov 2023
Response from Team Chalet on 30 Nov 2023
So glad you enjoyed your stay, Desmond! Come again soon!

8/10 Good

Brett

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Harry on 15 Dec 2023
Thank you for your feedback.

6/10 Okay

Jason

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Harry on 15 Dec 2023
Nice review, thanks

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-mantained property with a small wading pool. The room had cute retro decor and was very clean. The bed was comfortable. Bikes were on site to borrow. Great vibe at The Chalet and in the town!
Stayed 1 night in Nov 2023
Response from Harry on 15 Nov 2023
Hi TaraThank you for your comments we really appreciate your feedback.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay here, very clean and tidy!! Spacious and homely, will definitely be back
Stayed 1 night in Oct 2023
Response from Team Chalet on 9 Nov 2023
Thank you for the lovely review, Amanda! We would love to have you come and stay again soon!Team Chalet

8/10 Good

Le-Anne

Liked: Staff & service, property conditions & facilities
Some mould on the shower.
Stayed 1 night in Oct 2023
Response from Harry on 31 Oct 2023
Thank you for staying. We reakky appreciate your feedbackl

10/10 Excellent

Lucy

Stayed 1 night in Oct 2023
Response from Harry on 28 Oct 2023
Hi Lucy Thank you for your review.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Harry on 28 Oct 2023
Hi CarolineThank you for your stay.

10/10 Excellent

Seiko

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience!
Stayed 1 night in Oct 2023
Response from Harry on 11 Oct 2023
Thank you for your lovely review.

10/10 Excellent

Christina

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, relaxing environment, quiet, cute and cosy.
Stayed 1 night in Oct 2023
Response from Harry on 9 Oct 2023
Thank you for staying. Kind regards Harry

10/10 Excellent

Kirrilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Harry on 9 Oct 2023
Thank you for staying.

10/10 Excellent

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very chic. We only stayed one night but could have stayed longer. We will be back.
Stayed 1 night in Sep 2023
Response from Harry on 27 Sept 2023
Hi Michael, Thank you for taking the time to give us feedback. See you when you come back.

10/10 Excellent

Hayley

Stayed 1 night in Sep 2023
Response from Team Chalet on 18 Oct 2023
Thank you and hope to see you back in Bruns soon.

6/10 Okay

Kim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Harry on 23 Sept 2023
Thank you for taking the time to rate us, in fact twice on the same day.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only looking for an overnight stay and this place ticked our boxes.
Stayed 1 night in Sep 2023
Response from Harry on 20 Sept 2023
Thank you

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Harry on 20 Sept 2023
Thank you

4/10 Poor

Leonie

Travelled with group
Disliked: Staff & service, property conditions & facilities
Room was very dated. Beds not that comfortable and bathroom was tiny.
Stayed 3 nights in Aug 2023
Response from Team Chalet on 17 Aug 2023
Thank you for taking the time to share your feedback with us.  Beds and pillows are a challenge to suit every guest.  We look forward to welcoming you again. Team Chalet

10/10 Excellent

Glenn

Liked: Staff & service, property conditions & facilities
Smaller & personal with relaxed setting
Stayed 1 night in Aug 2023
Response from Harry on 14 Aug 2023
Thank you for your review and we hope tp see you again.

8/10 Good

Richard, Miranda

Travelled with partner
Liked: Cleanliness, staff & service
The room was very small. The extractor fan in the bathroom was so noisy.
Stayed 2 nights in Jul 2023
Response from Team Chalet on 4 Aug 2023
Hi , Thank you for leaving us a review! We are sorry to hear that room was small for you. If you would like to stay with us again, book one of our King rooms that are more spacious. We hope to see you again. Team Chalet

10/10 Excellent

peter

Stayed 1 night in Jul 2023
Response from Team Chalet on 4 Aug 2023
Thank you for the review! We really appreciate it!

10/10 Excellent

Deidre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very cute... tastefully decorated. Clean and comfortable - cosy. Very friendly and helpful staff.
Stayed 1 night in Jul 2023
Response from Team Chalet on 4 Aug 2023
We are glad you enjoyed your stay! Thank you for taking time to give us a lovely review, please come stay again!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brunswick Getaway
We enjoyed our stay, the furbabies also enjoyed their stay. Bed was comfortable and room was also comfortable. Would stay again. There are bikes you can use which I’ll take advantage of next time. Will be great in summer with the outdoor area and pool.
Stayed 1 night in Jul 2023
Response from Harry on 22 Jul 2023
Thank you so much for you for your feedback.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Comfortable and clean. Quiet. Great shower. Parking outside door.
Stayed 1 night in Jul 2023
Response from Harry on 22 Jul 2023
Thank you so much for you for your feedback.

6/10 Okay

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Harry on 22 Jul 2023
Thank you so much for you for your feedback.

8/10 Good

Janet

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was great. A face washer and tissues would have been appreciated.
Stayed 1 night in Jun 2023
Response from Team Chalet on 7 Jul 2023
Thank you for taking the time to share your feedback with us. Hope we can improve that and have you guys stay again. Team Chalet

10/10 Excellent

Jacki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the loft with an additional triple room for bedding. It was fabulous having our own lounge area, kitchen and outdoor rooftop area. Sensational, we are talking an annual event!
Stayed 1 night in Jun 2023
Response from Harry on 22 Jun 2023
Thank you for your lovely review. We hope tp see you back soon.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Harry on 22 Jun 2023
Thank you so much.

10/10 Excellent

Willard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient quiet hotel which, though dated, did provide a nice accommodation.
Stayed 1 night in Jun 2023
Response from Harry on 22 Jun 2023
Thank you so much

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky retro doggy-friendly
I like that we could take our dogs there and the funky retro feel.
Stayed 1 night in May 2023
Response from Team Chalet on 8 Jun 2023
Thanks for the lovely review Gillian, you and your dogs are welcome anytime!Team Chalet

2/10 Terrible

Simoan

Stayed 1 night in May 2023
Response from Harry on 22 Jun 2023
Why ?

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simple place walkable to everything in Brunswick heads and also dog friendly. This is our second time there.
Stayed 2 nights in May 2023
Response from Team Chalet on 8 Jun 2023
Thanks for coming back Kerry! We hope that you will continue to come and visit!Team Chalet

8/10 Good

Jean

Stayed 1 night in May 2023
Response from Harry on 22 Jun 2023
Thank you so much

10/10 Excellent

Kirstin

Liked: Cleanliness, staff & service, property conditions & facilities
The Chalet was beautifully renovated. I loved the boho vibe in the room. Very clean, comfortable beds.
Stayed 1 night in May 2023
Response from Team Chalet on 10 May 2023
We're glad you thought so! Thank you for coming to stay with us and we hope to see you in the future!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Harry on 20 May 2023
Thank you so much for your review

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Hotel was clean & comfy, close to the city Center & beach nice hotel
Stayed 3 nights in Apr 2023
Response from Harry on 6 May 2023
Thank you so much for your review.

8/10 Good

shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night as we were passing through, lovely hotel with a lovely atmosphere. Would definitely stay again.
Stayed 1 night in Apr 2023
Response from Team Chalet on 4 May 2023
Thank you for leaving us a lovely review! Glad you enjoyed your stay. We hope to see you again. Team Chalet

10/10 Excellent

Julie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice garden ,nice room
Stayed 2 nights in Apr 2023
Response from Harry on 1 May 2023
Thanks Julie