Browns Plains Hotels with Swimming Pool

"The staff were very helpful and the breakfast team made our stay great"

"The air conditioner didn't work for about 5 hours. The shower drain was blocked and there wasn't enough drainage, making the whole shower a slip and trip risk. The toilet didn't flush properly. The shampoo / conditioner, bodywash / handwash had a strange, mouldy smell. One room service Chocolate Milkshake cost $26. They charge like they are 5 stars, but the Junior Suite (which was supposed to be one of the nicer rooms) was not pleasant. Parking was a problem. The secure parking left many people "parked in", as guests parked in non-parking areas. The pool is accessible via a driveway, so you have to walk through a car park to get to it - not ideal for couples, singles or families. On a positive note, the staff were friendly and the Roof Top Bar had lovely views (if a limited menu). My advice is to visit the Roof Top Bar for drinks or a meal, but skip staying here."

"Bed so comfortable. Great size room, king city view No noise, very clean, location great."

"Well kept property with a friendly helpful staff "

"Lovely breakfast, beautiful room"

"Room was good service good restaurant was overpriced for the quality and quantity of food for dinner "

"Very clean room, and great customer service at the front desk. Asked to drop bags off as we arrived 3hrs prior to default check in time and they made a room available instead."

"the room looked really neglected. the walls were scratched in the lounge. the dining room chairs were uncomfortable to sit on. the bathroom walls and back of the door was dirty and dusty. we had no toilet paper or milk or extra towels. No room service for the three days we were there. It did not feel deluxe at all. The front staff were great and supplied us with toilet paper and milk and apologised for not supplying us with those items. "

"Our room was so good. Super comfortable. Wonderful friendly staff who made us feel very welcome. Wonderful breakfast. "