Hotel Dekat Bronx-Whitestone Bridge

"On the first day I found the toilet seat was unsecured on one side. I immediately informed the desk clerk who said he was sending someone to fix it. No one came, even after I requested service the following days! I had NO ROOM SERVICE MY ENTIRE 6 DAY STAY!! Your site advertised a restaurant in the lobby. Upon check in the clerk stated it was closed; would possibly open the next day?? Never opened!! Overall very poor experience!"

"One night stay was great, close proximity to LGA. Free shuttle service to LGA."

"Hotel was clean, staff were friendly and helpful and located in a safe location with stores and restaurants in walking distance. The room was comfortable and clean with evening we needed for a short stay with great proximity to airport."

"Always a good stay here"

"Good"

"Inside looks great. Outside had a funky smell during my stay"

"My stay was very pleasant and the staff was very nice."

"Unfortunately we didn’t get to experience much of the amenities because we just need a place to sleep do to an overnight flight. But it seem like a nice hotel, I would stay there again."

"Overall, good stay. Clean and safe. Breakfast below average."

"TERRIBLE. The pool was under remodeling and not accessible, the outdoor terrace was not available either, there are only two elevators and one was only working, the lines for the elevator. No point of having amenities if you cannot use them. Considering that the amenities were not accessible they should’ve at the very least offered a breakfast voucher. Do not stay here"

"NA"

"The hotel was very nice, clean, and secure. The staff provided excellent customer service and were very friendly and helpful. They helped me with everything I needed, and I really appreciated their kindness. I would definitely stay here again."

"When i checked in to my room is smelled bad and the ceiling paint in the bathroom is peeling, picture provided. Then the next room had no shower head and was the last room available so i had to take it but in the morning i found a huge roach in the shower, Picture provided. House keeping needs to do much better in cleaning and checking the rooms."

"Hotel was nice. Convenient. Staff not welcoming or interested in our family’s checkin"

"Too small"

"This hotel is in a terrible area. They were holding a private event and the music was so loud the entire block was vibrating. They could not accommodate parking for my Tahoe. One garage required an elevator and the other fills up at night. On street parking did not appear to be easy. We did not end up staying. We talked to the front desk and they allowed us to leave and have us a full refund with no problem. Staff at front desk was very friendly and nice."

"Good"

"The room was not clean. The shower was dirty, the sink was clogged, and there were blood stains on the bed sheets. There were no slippers or bathrobes in the room. I called the front desk, but they told me they were out of stock. This property does not meet the standards I expect from a Hyatt hotel. I was very disappointed with my stay."

"It’s convenient but property carpets it’s so old and oily"

"The water leaked out from the shower door into the bathroom floor, but other than that enjoyed the stay."