Apartments in British Columbia

"Arrived following a tiring flight. Person on front desk handed us the keys but gave no directions so we saw we were in East as labelled on key wallet so crossed road outside to east tower and entered lifts but there was no 5th floor so went back to East tower lobby who told us that we should go back to where we started. We took escalator to find lift, got in to find that our key wouldnt let us select the 5th floor and instead lift went to 6th floor then back to 1st. Guests who got in lift stopped it at 5th floor but we find room numbers were higher than our assigned room so we went back to lobby to find a second elevator and this time key worked and we found our room. Overall room and hotel seem jaded and rather darkly decorated. Tried to lower the room temperature on the thermostat but it didnt seem to work as room temperature did not change.We had asked at reception about dining options and were told that there was a hotel restaurant with a range of options but that the Gordon Ramsay restaurant wasn't part of the hotel. Our son had stayed here previously and told us there was a food court which we eventually located at the back of the casino adjacent to the door to the smokers patio so everytime the door opened tobacco smoke could be smelt coming in. The 3 food court fast food counters were not very inspiring but the lady who served us was very pleasant. As for the casino itself it was probably the most depressing place I have spent time and we could not wait to leave. "

"Great!"

"Clean, tidy room. TV was very old and bad. It's definitely a sacrifice to not have your own bathroom or shower, but the savings in price was worth it to me for this trip."

"If busy time of year eg Christmas, recommend getting front desk to recommend best breakfast time or say what current conditions were. We had to wait 25 mins to be seated and then there’s was only 15 mins for breakfast left. Staff excellent in that if some dish was not available they said they’d bring out more. If anything I felt sad for the families who loaded up their plates like a mini mountain with a gray buffet mix and then didn’t eat. A lesson to my own family to be mindful :-) . "

"The room where cleans and the staff amazing and the best of all the buss shuttle"

"Nothing fancy, clean and respectful, good location. Small kitchen facilities if you needed to save money, pool area was busy with children, so we can’t comment. Seniors 😂"

"Great rooms, convenient location, good food"

"The staff are professional and engaged. The restaurant in the roof had decent food but the service was just ok. Room was very nicely laid out and roomy. Hotel’s location close to the harbour, the BC museum, and downtown shopping etc. would stay here again. "

"Beautiful hotel and great location. "