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Reviews of Sunnybank Hotel

3 out of 5
Sunnybank Hotel
275 McCullough St, Sunnybank, QLD

Reviews

6.8
Rating 10 - Excellent. 70 out of 371 reviews" "
Rating 8 - Good. 129 out of 371 reviews" "
Rating 6 - Okay. 81 out of 371 reviews" "
Rating 4 - Poor. 53 out of 371 reviews" "
Rating 2 - Terrible. 38 out of 371 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities
That’s really great so quiet and very safe
Stayed 1 night in May 2024
Response from Sunnybank hotel on 17 May 2024
Thank you for the amazing review! We're stoked to hear that our customer service rocked your world. Your support means everything to us!

8/10 Good

Dianne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The shower very small, needs urgent renovation, no coat hangers, windows could not be opened, and the room was very small. TV was not connected to arial it was necessary for us to remove TV from fitting to replace arial. On the positive side linen was very clean and towels replaced daily. Dianne Blyth room 10
Stayed 6 nights in Mar 2024
Response from Sunnybank hote on 17 Apr 2024
Thank you for the glowing review! We're thrilled to hear that you had such a great experience. We take pride in providing excellent customer service, and we're so glad that we were able to meet your expectations. Thank you again for your support!"-Sunnybank hotel

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Love the rooms, spacious and affordable
Stayed 1 night in Mar 2024
Response from Sunnybank hotel on 31 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your meal and the atmosphere. We hope to see you back soon!

10/10 Excellent

JASUNG

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Sunnybank hotel on 16 Mar 2024
We're thrilled to hear that you enjoyed our experience and appreciate your kind words. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. Thank you

8/10 Good

Manuela

Stayed 4 nights in Feb 2024
Response from Sunnybank hotel on 31 Mar 2024
Thank you so much for the positive review! I'm glad you had a great experience with our customer service. We appreciate your support!

6/10 Okay

Eileen

Travelled with group
Disliked: Amenities, property conditions & facilities
Fixtures old especially in the bathroom.
Stayed 4 nights in Aug 2023
Response from Sunnybank hotel on 21 Jan 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that y We appreciate your specific comments and will take them into consideration as we work to improve. If you have any other concerns or suggestions, please don't hesitate to reach out. Thank you-Sunnybank hotel

8/10 Good

Patricia

Liked: Staff & service
Friendly staff, Erica was awesome 🙌
Stayed 1 night in Jan 2024
Response from Erika on 14 Jan 2024
Wow, thank you so much for your kind words! I'm thrilled that you had such a great experience, and I'm grateful for the opportunity to have been a part of it. Your feedback means a lot to me, and I hope to see you again soon!

6/10 Okay

Yanjing

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very old hotel.
Stayed 3 nights in Dec 2023
Response from Sunnybank hotel on 1 Jan 2024
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.

10/10 Excellent

Kunal

Liked: Cleanliness, staff & service, property conditions & facilities
Manager helped me for great check in experience. Thank you
Stayed 1 night in Dec 2023
Response from Sunnybank hotel on 1 Jan 2024
Thank you so much for the positive review! We appreciate your support!

10/10 Excellent

YIXIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sunnybank hotel on 1 Jan 2024
Thank you so much for the positive review! I'm glad you had a great experience with our customer service. We appreciate your support!

4/10 Poor

John

Stayed 1 night in Nov 2023
Response from Sunnybank hotel on 1 Jan 2024
Your kind words mean a lot to us!

10/10 Excellent

Neville

Stayed 1 night in Nov 2023

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price. Close to restaurants, club and shopping. Plenty of parking. Room gets made up daily, all amenities replenished. AA
Stayed 3 nights in Nov 2023
Response from Sunnybank hotel on 1 Jan 2024
Wow, thank you so much for your kind words! I'm thrilled that you had such a great experience, and I'm grateful for the opportunity to have been a part of it. Your feedback means a lot to me, and I hope to see you again soon!

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sunnybank hotel on 23 Nov 2023
Thank you so much for your feedback. We appreciate your specific comments and will take them into consideration as we work to improve. If you have any other concerns or suggestions, please don't hesitate to reach out. Thank you

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and well priced room. Not flash but didnt expect it to be, was clean and all in good working order
Stayed 2 nights in Oct 2023
Response from Sunnybank hotel on 26 Oct 2023
I'm glad you had a great experience with our customer service. We appreciate your support!

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff are interested in the other duties onsite. Internet almost non-existent.
Stayed 5 nights in Oct 2023
Response from Sunnybank hotel management on 22 Oct 2023
We're sorry to hear that you didn't have a positive experience with our service. We appreciate your feedback and if you would like to address your specific concerns. you more then welcome to reach out to us directly, we would be happy to discuss the issue and work to find a solution. Thank you for bringing this to our attention

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, room comfort
Better than first thought
First thought was the room looked a bit run down, but it was clean carpet ok, bathroom clean. Was amazed at how I couldn’t hear traffic or people in other rooms. I’d stay again
Stayed 3 nights in Oct 2023
Response from Sunnybank hotel on 19 Oct 2023
We're sorry to hear that. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. Thank you

6/10 Okay

Adele

Stayed 1 night in Oct 2023
Response from Sunnybank hotel on 7 Nov 2023
Thank you for taking the time to share your feedback with us

8/10 Good

brett

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Sunnybank hotel on 19 Oct 2023
Your support means everything to us!

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough powerpoints. Some powernoards screwed to the wall woukd be great. Loved the peeps the food etc
Stayed 3 nights in Oct 2023
Response from Sunnybank hotel on 19 Oct 2023
Thank you for bringing this to our attention. We take customer feedback seriously and are committed to making things right.

8/10 Good

Dimity

Travelled with family
Liked: Cleanliness, staff & service
Staff were lovely. Easy access to QSAC. Bit dated and needed some updating but essentially clean and comfy
Stayed 1 night in Oct 2023
Response from Sunnybank on 10 Oct 2023
Thank you for the awesome review! We're thrilled to hear that you had a positive experience with our customer service. Your kind words mean a lot to us!

10/10 Excellent

Changjuan

Stayed 1 night in Oct 2023
Response from Sunnybank hotel on 26 Oct 2023
We appreciate your support!

6/10 Okay

Epi

Disliked: Property conditions & facilities
I was itchy I don’t know why but I think it was the sheets.
Stayed 2 nights in Sep 2023
Response from Sunnybank on 10 Oct 2023
"Thank you for taking the time to share your feedback with us. We appreciate your specific comments and will take them into consideration

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, amenities
My husband and I checked my son n his girlfriend into this motel. We bought them a brand new nutri bullet for use during their stay in Brisbane. And to be returned to us when they leave. But unfortunately the cleaners have removed the nutri bullet box/packaging without his consent (the box was left next to his luggage) it wasn't Even near the bin. So the manual and the lid of the nutri bullet was removed and thrown at by the cleaners!!!! Secondly the empty plastic bottles n cans which was put on the table in the room were also cleared!!! They were not close to it in the bin to be removed or cleared by the cleaners. Now we are left with a brand new nutri bullet without a manual n a lid and both my husband and I don't know how to store it properly or even use it. How can it be use without its lid? Aren't the cleaners informed to ONLY clean n clear the bins? And not to touch other things in the room? Plus our call to the reception wasn't handled well n professionally. We would like to hear from the management of how these issues are resolved.
Stayed 5 nights in Sep 2023
Response from Sunnybank hotel on 10 Oct 2023
"We're sorry to hear that you didn't have a positive experience with our service. We appreciate your feedback and would like to address your specific concerns. If you would like please reach out to our venue manager directly, they would be happy to discuss the issue and work to find a solution.

8/10 Good

Raimo

Stayed 1 night in Sep 2023
Response from Sunnybank hotel on 10 Oct 2023
We appreciate your support!

8/10 Good

Robert

Stayed 1 night in Sep 2023
Response from Sunnybank hotel on 10 Oct 2023
Thanks a ton for your feedback, we're sorry to hear that your experience was just an average one.

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Mix up with the deposit but other than that all good
Stayed 1 night in Aug 2023
Response from Sunnybank hotel on 10 Oct 2023
Thank you for your patience and understanding! we're sorry to hear that your experience was just an average one.

10/10 Excellent

Hannah

Stayed 1 night in Aug 2023
Response from Sunnybank hotel on 10 Oct 2023
Thank you for the awesome review! We're thrilled to hear that you had a positive experience with our customer service. Your kind words mean a lot to us!

8/10 Good

Gemma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient,clean and surprisingly quiet place to stay with comfortable bed. Staff were very polite and helpful.
Stayed 1 night in Aug 2023
Response from Jayden on 29 Aug 2023
Thanks Gemma, I appreciate your feedback.

6/10 Okay

Ken Khanh

Disliked: Property conditions & facilities
One star accomodation units..
Advertising photos are taken in the front newly built the bistro and gambling club building. Accomodation hotel units are in the back at a bad stage and needs new development. Water taps and shower are in a bad stage at 1 star rating at best. At least receptionist was honest saying people are staying here for convenient location. This is a case of deceptive advertising.
TV desk
Missing wardrop door
Expose bathroom plumbing
Sink and toilet are acceptable for 2 stars rating
Stayed 2 nights in Aug 2023
Response from erika on 21 Aug 2023
"Thank you for taking the time to share your feedback with us.-Erika

8/10 Good

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunnybank Hotel accommodation is comfortable. Staff are friendly and helpful. The location and facilities are convenient.
Stayed 2 nights in Aug 2023
Response from Erika on 21 Aug 2023
Thank you for taking the time to share your feedback with us. We appreciate your specific comments and will take them into consideration as we work to improve. If you have any other concerns or suggestions, please don't hesitate to reach out. Thank you

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to shops and restaurants. It was really good value for money. It was part of the hotel so good for dining and having a drink and the staff were so friendly, because of this it was a good experience.
Stayed 1 night in Aug 2023
Response from Erika on 21 Aug 2023
Thank you for taking the time to share your thoughts with me!

8/10 Good

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Did like the friendliness of the staff, and the willingness to help.
Stayed 1 night in Aug 2023
Response from Erika on 21 Aug 2023
If there's anything else we can do to make your experience even better, please don't hesitate to reach out. Thank you

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy as Debs was very helpful and efficient! 👍😎👌
Stayed 1 night in Jul 2023
Response from Sunnybank Hotel on 7 Aug 2023
Thank you very much for your valuable feedback Geoff. We look forward to seeing you next time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Jul 2023
Response from Sunnybank Hotel on 7 Aug 2023
Thank you for the feedback

10/10 Excellent

Janelle De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel for the prive point. Beds were really comfy. The walls were quiet thin though, could hear thw next rooms tv
Stayed 2 nights in Jul 2023
Response from Erika on 26 Jul 2023
"Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our experience and appreciate your kind words. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. Thank you

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 5 nights in Jul 2023
Response from Erika on 26 Jul 2023
Thank you for taking the time to share your thoughts with us

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Comfortable accommodation. Convenient location.
Stayed 1 night in Jul 2023
Response from Erika on 26 Jul 2023
We're thrilled to hear that you had such a great experience. We take pride in providing excellent customer service, and we're so glad that we were able to meet your expectations. Thank you again for your support!"

10/10 Excellent

Norm

Travelled with partner
Liked: Cleanliness, staff & service
The staff were fantastic.Rooms could do with refurbishing
Stayed 3 nights in Jul 2023
Response from Erika on 26 Jul 2023
We're sorry to hear that We appreciate your specific comments and will take them into consideration as we work to improve. If you have any other concerns or suggestions, please don't hesitate to reach out. Thank you

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The friendly staff, comfortable accommodation and convenient location make the Sunnybank Hotel a great place to stay.
Stayed 1 night in Jul 2023
Response from Erika on 26 Jul 2023
"Thank you so much for taking the time to share your positive experience with us

8/10 Good

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jul 2023
Response from Erika on 26 Jul 2023
thank you Colin

10/10 Excellent

Roxanne

Stayed 1 night in Jun 2023
Response from Erika on 26 Jul 2023
Thank you for taking the time to share your thoughts with us. and I hope that we can do it again soonErika

10/10 Excellent

Clint

Liked: Cleanliness, staff & service
Great stay, Aussie pubs at their best! A jug of beer for $12, a chicken snotty for $23 & a great bistro / dinning area with the footy on the big screen. Clean comfortable accomodation to go with the pub!
Stayed 1 night in Jun 2023
Response from sunnybank hotel on 28 Jun 2023
"Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our experience and appreciate your kind words. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. Thank you-Erika

8/10 Good

Chi Man

Stayed 2 nights in Jun 2023
Response from Erika on 26 Jul 2023
Thank you, Chi man hope next time we could get that up to a five start

8/10 Good

David

Stayed 2 nights in Jun 2023
Response from Jayden on 26 Jun 2023
Thanks for your feedback David!

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful friendly staff. Accommodation was clean and tidy with a comfortable bed and very affordable. Could do with a little TLC, but overall nice. Great food and staff at the hotel. We would definitely stay here again.
Stayed 1 night in Jun 2023
Response from Jayden on 14 Jun 2023
Thanks Jennifer, we appreciate your feedback and look forward to welcoming you back

8/10 Good

Phil

Stayed 1 night in Jun 2023
Response from Erika on 26 Jul 2023
If there's anything else we can do to make your experience even better, please don't hesitate to reach out. Thank you

2/10 Terrible

STEWART

Stayed 1 night in May 2023
Response from Jayden on 14 Jun 2023
Hi Stewart,If we could, we would also give you one star - mainly for your abusive behaviour towards our staff and subsenquent tantrums. But hey, we did the right thing and gave you some discount and we still end up here. All the best.

10/10 Excellent

Patrizia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. The lady that checked us on I think her name was Rhiannon was so nice. We had no tv remote in the room and she was straight onto it and replaced it.she is a credit to Sunnybank hotel. The staff as well were all so friendly and efficient. Will definitely stay again.
Stayed 1 night in May 2023
Response from Jayden on 25 May 2023
Thanks Patrizia!

8/10 Good

Sean

Stayed 1 night in May 2023
Response from Jayden on 3 Jun 2023
Thanks for your review Sean!Jayden