Exterior
Check availability

Reviews of Residency Hotels Astor Metropole

3.5 out of 5
Residency Hotels Astor Metropole
193 Wickham Terrace City, Spring Hill, QLD

Reviews

7.4

Good

Rating 10 - Excellent. 201 out of 1000 reviews" "
Rating 8 - Good. 435 out of 1000 reviews" "
Rating 6 - Okay. 229 out of 1000 reviews" "
Rating 4 - Poor. 100 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ashley

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Fawlty Towers ain't got mothing on this chaos! Clueless guy on reception couldn't find any reservations. Fire alarm sounded repeatedly. Garage door went psycho. Pool was out of order. Plaster hanging off the verandah ceiling. If you want comedy of the absurd this is your place otherwise avoid.
Stayed 1 night in Mar 2023

4/10 Poor

Hyeonjeong

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
was told he wanted to charge me $400 deposit also , he spent good 1-2 hours being rude to me refusing my room that I HAD PSID FOR AT 12-2 am in the morning when I had work and was exhausted TRULY AWFUL EXPERIENCE AND I AM APPALLED AT AWFUL CUSTOMER SERVICE AND HIS REFUSAL REFUND EVEN THOUGH NO ROOM GIVEN ! I have never been so badly treated ! Spoke two other people guest at hotel whom both said he was awful them also ! One said they had broken aircon and was refused to be given a fan! disgusting ! I will tell all I can not book thru ur hotel the worst !

4/10 Poor

Eashan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff, dirty out dated ugly rooms
Stayed 4 nights in Sep 2022

4/10 Poor

Andrew

Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend - old and dated, fitted out in the cheapest possible way Staff were average at best Would not book again
Stayed 1 night in Nov 2022

2/10 Terrible

Carolynn

Disliked: Cleanliness, amenities, property conditions & facilities
There were bugs in the room, a general uncleanliness of the linen and the wifi was barely functioning
Stayed 4 nights in Nov 2022

10/10 Excellent

Dashar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the city, great view.
Stayed 3 nights in Oct 2022

10/10 Excellent

Gregory

Stayed 1 night in Oct 2022

2/10 Terrible

Neil

Stayed 1 night in Oct 2022

6/10 Okay

Garth

Travelled with family
Liked: Cleanliness, staff & service
location very good dated, but 3 starts so ok aircon didn't work
Stayed 1 night in Sep 2022

2/10 Terrible

Bowen

Stayed 1 night in Sep 2022

4/10 Poor

Kimberley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
we stayed on the 15th floor in the room that was located right next to the trash shoot. it honestly stunk so bad, it went throughout the whole room
Stayed 2 nights in Sep 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, poor hotel.
Disappointing stay. Feel like they have increased the price to take advantage of the housing issues in the city. The apartment was not clean, infested with tiny spiders and ants, everything is old and dated. Kitchen equipment was dirty with old food. Staff just rather rude in every interaction. Wifi does not work in the room. Highly deceiving pictures listed on hotels; not representing the quality of the room. Way overpriced for what you get. Other guests at the hotel were equally dissatisfied when we spoke to them (multiple groups). The location is fantastic though.
Stayed 3 nights in Sep 2022

6/10 Okay

Phillipa

Disliked: Amenities, property conditions & facilities
Parking was one of the worst experiences ever. I almost fell down holes getting stuff out of car. Very unsafe, don't know how it lasses inspections.
Stayed 1 night in Sep 2022

8/10 Good

Andre

Stayed 1 night in Sep 2022

2/10 Terrible

Gillan

Business traveller, Travelled with partner
Liked: Staff & service
One and a half hours to check in at midnight. Hotel notified
Stayed 1 night in Sep 2022

6/10 Okay

Hailey

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

6/10 Okay

gaik

Basic hotel
I would not rate this a 4 star but rather a 3 star hotel. Impressive front entrance but hotel is old. Location to city is good. TV channels is limited and wifi is weak. Suit someone who just go out for the day and return at night just to sleep. Reception staff not the friendliest. Did not have hot water on my last day which I reported to the manager.
Stayed 4 nights in Aug 2022

10/10 Excellent

Colette

Stayed 1 night in Aug 2022

4/10 Poor

Franca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 1 night in Jun 2022

8/10 Good

Renee

Stayed 2 nights in May 2022

6/10 Okay

Trudy

Disliked: Staff & service, amenities, property conditions & facilities
For the price i was very dissapointed with the service. Room was outdated but comfortable.I was away from my room from 7am - 5pm n the room had not been serviced. The cleaners did arrive after i got back which was inconvenient. They changed towels only and left behind terrible BO. The restaurant n bar were both closed n have been since covid and wasnt informed. Wouldnt stay again.
Stayed 2 nights in May 2022

2/10 Terrible

Saskia

Stayed 1 night in Apr 2022

6/10 Okay

Liberio, CESENA

Disliked: Amenities
Actually I expected better. Overall I did not like anything, many broken promises (pool not working, just one lift, the internet signal intermittent). Very low value for money
Stayed 7 nights in Apr 2022

4/10 Poor

Jade

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No parking for guests anywhere close by. There was no towels in the room and they only had one to give us which they made us walk down to reception to pick up. The beds and pillows were extremely hard and uncomfortable and the power points were hanging out of the walls. This hotel needs a serious update considering the price is still as high as other hotels.
Stayed 1 night in Mar 2022

10/10 Excellent

Brenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room in a good location. Friendly staff.
Stayed 1 night in Feb 2022

6/10 Okay

Maureen

Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water. Cracked shower recess.
Stayed 4 nights in Dec 2021

4/10 Poor

Jody

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bed was worn out, springs can be felt. Not comfortable at all. Water pressure in shower very poor. Only one small elevator available and was very slow causing lots of waiting for a lift.
Stayed 1 night in Dec 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

6/10 Okay

Noel

Business traveller, Travelled with partner
Average
Stayed 2 nights in Nov 2021

8/10 Good

Jeffrey

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, room comfort
Would stay again
Hotel has a nice entry way. Better than I expected. Our room was a good size and had everything we needed with a nice balcony. The room is dated and could use a bit if an upgrade. Sliding bathroom door closed but would not open so if by yourself could have been a concern. Very limited on site parking which was full when we arrived. Parked at a paid place around the corner which was close so not an issue. Overall was great value and in a good location.
Stayed 1 night in Sep 2021

6/10 Okay

John

Stayed 1 night in Sep 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great position
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
That 24hr reception & a patio in our room
Stayed 1 night in Jun 2021

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Great location, friendly staff and a really enjoyable stay
Stayed 2 nights in Jun 2021

6/10 Okay

Peter

Business traveller
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very old building, towels hard and scratchy. The blankets that we needed due to polar blast were very thin. The shower is over the bath making it very difficult for mobility impaired to access. The first room we had didn’t have a plug for washing up or use in the bathroom basin. It was well situated but again difficult for mobility impaired as up a very steep hill from train station.
Stayed 1 night in Jun 2021

6/10 Okay

Cameron

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Very old motel, with little charm. Shower is in the bath so getting in and out is very difficult for mobility impaired people. Blankets are lightweight with little warmth. Towels are hard and scratchy. We stayed on two different nights and in two different rooms, very similar to each other. First one had no plugs for sinks in kitchenette or bathroom making it difficult to wash up or shave.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Good, basic accommodation. Bathroom and floors could
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Stayed 2 nights in May 2021
Response from JS on 26 May 2021
Thankyou.

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021
Response from JS on 26 May 2021
Thankyou.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to city. Just a walking distance
Stayed 1 night in Apr 2021
Response from JS on 26 May 2021
Thank you.

8/10 Good

Maleaha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place is dated, airconditioning is patchy and it's not as it came across on their website or Expedia. I paid $105 for the night, when for that price I could have stayed at a better place.
Stayed 1 night in Feb 2021

8/10 Good

Ann

Liked: Cleanliness, staff & service
City central
A bit hilly but great central access to cbd with views over Spring Hill. Close to public transport or just walk. Nice external architecture with spacious room with kitchenette and shower bath. Adequate comfort.
Stayed 1 night in Feb 2021