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Reviews of Acacia Ridge Hotel

3 out of 5
Acacia Ridge Hotel
1386 Beaudesert Road, Acacia Ridge, QLD

Reviews

6.4
Rating 10 - Excellent. 34 out of 153 reviews" "
Rating 8 - Good. 40 out of 153 reviews" "
Rating 6 - Okay. 26 out of 153 reviews" "
Rating 4 - Poor. 27 out of 153 reviews" "
Rating 2 - Terrible. 26 out of 153 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Gaye

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Blanket was extremely dirty - room was stuffy Soap holder in shower covered in old soap
Stayed 1 night in May 2024

6/10 Okay

Andrew

Liked: Staff & service
Stayed 1 night in May 2024

4/10 Poor

Deepti

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
water leaks from wall behind shower Old dirty carpet Location behind a pub
Stayed 1 night in Feb 2024
Response from Motel Manager on 3 Mar 2024
I appreciated your comments and we are looking at upgrading our rooms shortly. many thanks

8/10 Good

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Feb 2024
Response from Motel Manager on 28 Feb 2024
Thank you so much for your wonderful rating.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Room was excellent clean food in restaurant was also excellent staff were so helpful and fast there was not much to dislike my car was safe all it was very very good thank you
Stayed 1 night in Feb 2024
Response from Motel Manager on 28 Feb 2024
Thank you so much for your great rate much appreciated.

6/10 Okay

Stephen

Stayed 1 night in Jan 2024
Response from Motel Manager on 25 Mar 2024
Good Morning, Thanks for your kind rating.

4/10 Poor

Raleigh

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Well our water was unusable from the smell, it smelt like there was a rotting corpse in it, the cutlery was completely unusable because it was covered in old oil stains, the carpet is wet and it's making our feet black, I've seen about 50 cockroaches so far, the aircon spits ice at us while it's on, the aircon leaked constantly, we lost power on the last night of our stay so all the food in our fridge went off and we couldn’t charge anything for our long drive home the next day. To put this in the nicest way, staying in hell would be nicer than this place. All the money clearly goes into the pub and pokies without even a thought of the accommodation complaints.
Stayed 3 nights in Jan 2024
Response from Motel Manager on 7 Feb 2024
Good Morning, I read your complaint and I just don't understand that if you were not happy with your room why did you not come and see me or the duty manager so we could have moved your group and gave you a total refund once you check-in. I have been here for 23 years and I understand we get complaint's but people come and see me so I can make other options to keep my guest happy. I did refund you partial refund and do my best. Next time you stay at other motel please complaint straight away so they can do something else for you like moving to other room or booking at other place for you. Cheers

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for family to stay. Ample.place to park. Beds a little.sweaky if u turn n toss a lot.
Stayed 7 nights in Jan 2024
Response from Motel Manager on 7 Feb 2024
Thank you so much I am happy with your rating.

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Motel Manager on 7 Feb 2024
Thank you so much

8/10 Good

leslie

Liked: Cleanliness, staff & service, amenities
not enough milk or sugar for coffee
Stayed 1 night in Jan 2024
Response from Motel Manager on 7 Feb 2024
Next time let me know and I would given you more. Cheers

10/10 Excellent

piyushkumar

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Motel Manager on 7 Feb 2024
Thank you so much.

4/10 Poor

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had 2 rooms booked, Rooms 33 and 35. Room 35 the AC wasn't what you would call the greatest. The remainder was ok, except for rediculous positioning of bed in front of wardrobe doors. Now room 33. Disaster area. First off, the light in the bathroom wasn't working. Just fortunate the light from outside was barely enough to see what you were doing while in the bathroom. Whoever designed the bathroom needs to be put up against the wall and shot. The positioning of the toilet hard up against a wall was bad enough, but then they decide to try and fit the toilet roll holder on that wall as well, thus having to virtually sit on the toilet roll while doing your business, then trying to get to the paper when finished......... absolutely stupid planning, or lack of planning more like it. Now, the shower recess. I am not a huge person, but really, felt like I was climbing into coffin to have a show. No room what so ever. Plumbing for shower also pathetic. Oh, and who ever had the bright idea to position a bed in front of wardrobe doors deserves a medal for stupidity. Finish off with broken door of freezer section of fridge just tossed up into the back of the freezer, out of sight, out of mind I guess. Not Impressed
Stayed 1 night in Dec 2023
Response from Motel Manager on 7 Feb 2024
Thank you for your comments and I will take this on board with the bed arrangements. I have recent came back from oversea and they shower in Italy, Spanish and Portugal were tiny. You are my first complaint about the shower size and I have a lot of huge truck drivers take here on a regular basic and no complaints from.Thanks and have a great day

10/10 Excellent

Manwinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Environment
Stayed 4 nights in Dec 2023
Response from Motel Manager on 7 Feb 2024
Thank you so much.

6/10 Okay

Ivan Carl

Travelled with group
Stayed 3 nights in Dec 2023
Response from Motel Manager on 7 Feb 2024
Thank you for your rating

6/10 Okay

Luke

Liked: Property conditions & facilities
Disliked: Staff & service
I enjoyed the bar and the food. I didn’t like the bed the springs were gone and the bedbugs made my time there terrible.
Stayed 5 nights in Nov 2023
Response from Motel Manager on 7 Feb 2024
Good Morning, I am sorry for your bad experience with us I wish I knew that you were not happy and I could have moved you to another room. My apologies on this.

2/10 Terrible

Joshua

Stayed 2 nights in Dec 2023

10/10 Excellent

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Motel Manager on 28 Nov 2023
Thank you so much for your great score. Merry Christmas

6/10 Okay

Lucy

Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Motel Manager on 19 Nov 2023
Good Morning, Thank you for your rating and hope to see you in the future, Merry Christmas and a Happy New Year

4/10 Poor

Yun-Ting

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Motel Manager on 3 Nov 2023
Thanks for stay at our motel

10/10 Excellent

Vijeta

Liked: Staff & service
Disliked: Cleanliness
Location is very nice and the bar has excellent all day dining options - food was very nice 👍 Staff was friendly and let us do the late check out. Beds were comfortable and plenty of parking available. Lots of shops, restaurants, car wash within walking distance. Room had everything you could need like tea coffee facilities, microwave, fridge. Only the carpets are very old and needs changing.
Stayed 3 nights in Sep 2023
Response from Motel Manager on 5 Oct 2023
Thank you for comments and I totally agree regarding the carpet. Much appreciated

4/10 Poor

Lars

Disliked: Cleanliness
Very loud
Stayed 2 nights in Sep 2023
Response from Motel Manager on 5 Oct 2023
We are a Pub, Motel and Function centre, so mit is a loud place especially on weekends. Cheers

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property definitely needs upgrades. The rooms were dirty, cold . We booked 2 nights couldn't survive for one night.
Stayed 2 nights in Sep 2023
Response from Motel Manager on 5 Oct 2023
If you were not happy if you came to see me I would have help you. Cheers

2/10 Terrible

Amanda

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Motel Manager on 19 Sept 2023
I am sorry for your bad experience at our hotel

2/10 Terrible

Jacqui

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was filthy with broken beds sloppy old mattresses with broken frame and springs poking through the other bed was so old that when 2 people slept in it they rolled into the centre. cigarette butts had been put in kettle no after hours manager could be contacted and the adjoining rooms had people partying very loudly with swearing and breaking bottles till 3am and we felt unsafe to say anything to them and when we tried to contact management there was no answer. We tried to call the police and after 30 minutes on hold were told to report concerns online. We got no sleep and had to leave at 6am for our flight home. I want a refund as it was a horrifically traumatising night.
Stayed 1 night in Jul 2023
Response from Motel Manager on 13 Aug 2023
I am so sorry with your bad experience at stay at our hotel. I will look into this matter and hopefully I will be able to give you partical refund. My deepest apology to you.

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from shops and great pub
Stayed 3 nights in Jul 2023
Response from Motel Manager on 4 Aug 2023
Thank you so much

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Jul 2023
Response from Motel Manager on 4 Aug 2023
Thanks you for your rating to us

2/10 Terrible

Holly

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The photos don’t look anything like what’s on Wotif. Our room had a broken window and was dirty and damp. Managements excuse was that I booked the wrong room that’s why I had a bad experience. I booked a family room for 2 people, unsure why this mattered but they were quite upset about it at Check-in. Made sure I was ‘aware’ that I had booked a family room. Do not recommend.
Stayed 1 night in Jul 2023
Response from Motel Manager on 4 Aug 2023
I am so sorry for your bad experience and I was not aware of this. the windows are not broken. I am not happy how you were treated and please forgive me regarding. I have been here for 22 years as a Motel Manager and I am truly sorry this has happened.

4/10 Poor

Jerry Annie

Disliked: Cleanliness, property conditions & facilities
Not in good condition
Stayed 1 night in Jul 2023
Response from Motel Manager on 4 Aug 2023
Hi we are a budget motel and we are quite cheap and always a full house each day.

10/10 Excellent

Fred

Stayed 3 nights in Jun 2023
Response from Motel Manager on 4 Aug 2023
Theank you for your great rating

8/10 Good

Mark

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Motel Manager on 4 Aug 2023
Thank you for your wonderful rating

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One to avoid if you can
Budget hotel which wasn’t clean. Lots of bugs in the room, walls dirty, carpet was disgusting. Had all the normal facilities but it is a rundown place needing a lick of paint and maintenance. Wouldn’t stay again nor recommend.
Stayed 1 night in Jun 2023
Response from Motel Manager on 4 Aug 2023
I understand this but there is only so much I can do.

6/10 Okay

Arthur

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2023
Response from Motel Manager on 11 Jun 2023
Thanks for your rating have a great day

4/10 Poor

Elizabeth

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great for parking with trailer and late check in was easy. However we killed three cockroaches in our room on arrival and the cutlery was dirty. The blankets were stained and rough to touch. Many things needed updating.
Stayed 1 night in May 2023
Response from Motel Manager on 11 Jun 2023
We recently had the rooms pest control and that's why they are coming out, so sorry but that is part of our health and safety, it's gone every 6 months. I apologize for the cutlery and blankets are wqashing each time they are being used. Many thanks

10/10 Excellent

Martin

Stayed 2 nights in May 2023

10/10 Excellent

geoffrey

Business traveller
Liked: Cleanliness, staff & service
Staff are very friendly, room was clean.
Stayed 1 night in Mar 2023
Response from Motel Manager on 28 Mar 2023
Thank you so much for your rating much appreciated

2/10 Terrible

Perry

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and smelly
The carpet in the room was stained and filthy. The room stunk ( of what, we’d prefer not to guess). Would NOT recommend.
Stayed 1 night in Mar 2023
Response from Motel Manager on 29 Mar 2023
We are a budget hotel and these days the prices of motel rooms have gone through the roof. I am sorry about your bad experience

6/10 Okay

Jeff

Stayed 1 night in Mar 2023
Response from Motel Manager on 29 Mar 2023
Thank you for your rating, keep safe

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, smell was terrible. We didn’t even up staying the night.
Stayed 1 night in Jan 2023

2/10 Terrible

Karyn-lee

4/10 Poor

Nathan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff are great, they do their best with what they have. The pokies are open till 4am the bar shuts at 2am which needs to be written everywhere, the hot water lasts 1 shower, the beds are horrible, the window blinds broken so the sun comes in as soon as it rises and the music keeps playing on the poud speaker's all.night. staff great rest rubbish
Stayed 1 night in Jul 2022

6/10 Okay

Brendan

Travelled with group
It was a place to stay for the night.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay. Well priced. Will return
Stayed 4 nights in May 2022

8/10 Good

Joshua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2021
Response from Loretta on 4 Jan 2022
Thank you so much for your great rating.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, bed was comfortable location was convenient and food was good. Only downside was it's nesr a railway marshalling yard.
Stayed 3 nights in Nov 2021
Response from Loretta on 21 Dec 2021
Thank you for your great rating and Merry Christmas and a safe New Year 🤶

4/10 Poor

shaun

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a fan !!!
Stayed 1 night in Sep 2021
Response from Loretta on 28 Sept 2021
Sorry to hear that, please keep safe 😀

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cheap Hotel so can't complain but would reccomend to anyone going up to brisbane for a holiday :)
Stayed 3 nights in May 2021
Response from Loretta on 26 May 2021
Hi thank you for your comment and I do agree with you it's not a place to stay for holidays but for trades, short stay if its work related, truck drivers etc......

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true guilty pleasure...
Having stayed at many a 4 star, I have to confess I keep coming back to Acacia Ridge Hotel Motel. In an industrial/ residential area it is popular with truckies and travelling tradies. From the outside the motel it looks very drab, but I have found the rooms spacious, clean and with nice deep wood furnishings and professionally laundered sheets and towels. It's how the truckies like it - good split system air-con, a cold fridge and a high pressure hot shower as well as acres of parking. You can always get a park outside your door! Not to mention the convenience of the on-site bistro and bar which offers lunch and dinner ($10 lunch specials). As a 53 yo woman I find an interest in the cultural learnings of truckies culture which include a free (by donation) Friday afternoon sausage sizzle which used to include a bikini girl walking around and taking drinks orders, though I'm not sure if Covid has put the kybosh on the bikini girl right now. I feel safe there because truckies and tradies are reliable and hard-working people who'd come to your aid and are early to bed, early to rise.
Stayed 2 nights in May 2021
Response from Loretta on 26 May 2021
Hi, I totally agree with your comments and good on you. Many thanks and much appreciated 😀😎

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021
Response from Jess on 26 May 2021
Great 😀

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So its not the Grand Riad, but then its not $30K a night either. Depending on what room you are in you might get some noise from Beaudesert Road or the on-site bistro. The rooms are comfortable and clean and the staff friendly and helpful. If you want a place to sleep for a few days while you are out and about then it is very good value for money and I wouldn't hesitate to stay there again.
Stayed 3 nights in Apr 2021
Response from Jess on 11 May 2021
Thank you, We are very glad you enjoyed your stay here at the Acacia Ridge Hotel and hope to see you again in the future.