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Reviews of Motel 6 New Haven - Branford, CT

2 out of 5
Motel 6 New Haven - Branford, CT
320 E Main St, Branford, CT

Reviews

6.8
Rating 10 - Excellent. 220 out of 1003 reviews" "
Rating 8 - Good. 274 out of 1003 reviews" "
Rating 6 - Okay. 235 out of 1003 reviews" "
Rating 4 - Poor. 136 out of 1003 reviews" "
Rating 2 - Terrible. 138 out of 1003 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Business traveller
Business travelers in town for one night. It does the job just nothing around to eat not much public transportation.
Stayed 1 night in May 2024

10/10 Excellent

Samantha

Clean and friendly staff
Stayed 4 nights in Apr 2024

10/10 Excellent

Desiree

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The friendliness of the staff, the cleanliness of the room and the convenient location to the restaurants nearby
Stayed 1 night in Apr 2024

6/10 Okay

Bjorn, Brooklyn

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Tyler

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 3 May 2024
Hi Tyler,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 3 May 2024
Hi Siobhan,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Oneil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jaquan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stays
Stayed 1 night in Apr 2024
Response from Nancy Y. on 18 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Selene

Disliked: Staff & service, property conditions & facilities
Lack of soap, shampoo. Plus there was construction happening inside the motel. Finally, the coffee provided was beyond limited.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 18 Apr 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 Poor

Britney

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beds are outdated and very uncomfortable!!
Stayed 1 night in Apr 2024
Response from Nancy Y. on 18 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Nancy Y. on 18 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Brian

Stayed 1 night in Apr 2024
Response from Brand Experience Team on 3 May 2024
Hi Brian,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

James

Stayed 1 night in Apr 2024
Response from Brand Experience Team on 3 May 2024
Hi James, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to complain about.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Harold,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Darnell

Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Darnell,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Siobhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really fantastic ladies at the front desk!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Siobhan, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

8/10 Good

johanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was good
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 1 Apr 2024
Hi Johanne, Thanks for your review, we really appreciate the support.Natalie #Team6

4/10 Poor

Darnell

Stayed 1 night in Mar 2024

8/10 Good

Mark

Stayed 1 night in Mar 2024

2/10 Terrible

Joy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Randy, the caucasian, at the front desk is clearly unstable. I was charged for 2 nights when I was only staying 1. He didn’t want to give me my money back, He tried to take advantage of me. Then, after being really nice to him, he tried to put on a charade & call me names & did bad acting for the cameras that he claimed were there. It was completely bizarre. It’s an incredibly unsafe hotel. When I told him I couldn’t stay there another night that I felt unsafe & gave him reasons why one of them was because we were locked out of the only lobby the front lobby where guests come in. It’s locked at nightfall we had to go through a dark parking lot around to the side of the building walk all the way down the opposite hallway of our room as soon as you walk in the smell of smoke and marijuana smack you in the face. The room didn’t smell like smoke so that was good but by the time you walk all over the place, you could’ve been robbed raped or mugged anything. He tried to say it was for my safety. If it was for my safety, they would’ve let us in the front lobby where it would be normal to let us in. Instead, they lock it up Because it’s so unsafe. He tried to say it was for my safety & that Branford was safe. then why did the hotel lock the only lobby? There was no way into the building except for the side doors. It’s ridiculous. I get the employee needs to be safe, so do guests! luckily, Corporate Motel 6 refunded me the overcharge.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 20 Mar 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

8/10 Good

Oneil

Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Apr 2024
Hi Oneil,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Zengpeng

great
Stayed 2 nights in Feb 2024
Response from Nancy Y. on 6 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 8 Mar 2024
Hi Magdalena, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Lesley

Stayed 2 nights in Feb 2024

10/10 Excellent

Monica, Bridgeport

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Monica,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nancy Y. on 14 Feb 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
My room was very clean; felt safe & located right by 95
Stayed 1 night in Jan 2024

2/10 Terrible

Jess

Stayed 1 night in Jan 2024

8/10 Good

Frederick

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi Frederick,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Jess

Travelled with partner
Liked: Cleanliness
Online states check out is at 12 (noon) but staff at hotel said it 11AM. House keeping was very rude even after showing them why were were not out by 11AM.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi Jess,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

4/10 Poor

Ricardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mediocre at best
Stayed 9 nights in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Ricardo,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

William

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience
I made a reservation for two friends, one of whom is in a wheelchair. The attendant required more documentation for the guests than I have ever seen, and the wheelchair guest was turned away. I was able to cancel the charges, but this was an awful experience for a woman who is dying of cancer.
Stayed 3 nights in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything. Nice clean and polite staff
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Maria,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

2/10 Terrible

Jaquan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Mark

Liked: Cleanliness

10/10 Excellent

Monica, Bridgeport

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Monica

Business traveller
Liked: Cleanliness, amenities

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

joe

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were small and tv
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 12 Dec 2023
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Cameron A. #Team6

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant check in. Clean and comfortable rooms. Hallways smelled like pot
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 12 Dec 2023
Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.Cameron A. #Team6

8/10 Good

Harold

Stayed 1 night in Nov 2023

10/10 Excellent

brian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Nov 2023

10/10 Excellent

Maria

Stayed 1 night in Nov 2023

10/10 Excellent

Solenny

Stayed 1 night in Aug 2023

8/10 Good

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
It was adequate
Stayed 1 night in Nov 2023
Response from Nancy Y. on 5 Dec 2023
Thank you for positively rating your stay!!Nancy Y.#Team6

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful me and my husband go Every weekend 🙏❤️
Response from Nancy Y. on 5 Dec 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long and tiring drive, I was greeted by the warm and welcoming smile of Glenda, the evening receptionist at Motel 6. Her friendly demeanor and genuine hospitality instantly put me at ease, making me feel right at home. Glenda went above and beyond to facilitate my reservation, ensuring that my stay was as comfortable and enjoyable as possible. She was incredibly helpful and accommodating, answering all my questions with patience and a genuine desire to assist. Her positive attitude and willingness to go the extra mile made a world of difference after a long day on the road.
Response from Nancy Y. on 5 Dec 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ramiro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleck lady was super cordial. Friendly treatment made me feel like home.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Ramiro,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6