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Lovely room. We booked it last minute and arrived just after 10pm. reception closes at 10pm but we got lucky as the staff were still around, not sure what we would have done otherwise but it should say online when you book
Superior room was far from. Floor out of level despite age. Towel rad in bathroom didnt work & freezing. Didn't get fixed & lied to by Manager twice about handyman coming to fix it.Lunch was poor. Dried up mash & soggy broccoli
Has a great experience at the White heart from start to finish. Friendly welcome and check in was quick and easy. Rooms are spacious, clean and well equipt.
Shower was excellent.
The Restaurant/bar area was busy which is always a good sign. The food was really good and piping hot on arrival which didn't take long at all.
I’ve stayed here a couple of times whilst out with friends in Braintree. If possible ask for a room in the main building as these have more character.
Decent breakfast as well 👍
The room I stayed in was large and comfortable but a bit chilly. There was a small electric heater supplied which worked ok. Good value for what I had.
As always this Hotel always comes through love staying here on my Trips to England close to town and the staff are amazing from morning Breakfast to drinks in the bar at night absolutely amazing looking forward to my next trip home and a couple of nights in the White Heart Hotel
Michele
Stayed 2 nights in Sep 2023
10/10 Excellent
Gary
12 Sept 2023
Gary
Stayed 1 night in Sep 2023
10/10 Excellent
Natasha
Travelled with family
1 Sept 2023
Liked: Staff & service, amenities
Fabulous hotel and fabulous staff..
Would book again if needed to come back down
Would also recommend
Property was lovely easy walk into town perfect for station. Staff were excellent friendly helpful funny and kind. My only complaint would be the noise of the pipe works where the radiotors need bleeding i wish id bought my tools could of fixed the problem lol. But overall id defo stay here again and was inpressed with food. Thank you
Rooms need serious updating,beds uncomfortable rooms are so hot worst night sleep ive had anywhere in years., if u have mobility problems dont book as there is "no lift" overall wont be rushing back !!!!
Lovely old hotel, full of character. One of the cleanest places i've stayed.
I also found the service excellent.
The one frustration. Food was not always available but this is a very minor moan.
Overnight it was a relaxing stay, just what i needs
Staff, Wi-Fi communication,, I didn't even stay at hotel. I was supposed to stay 2 nights , the first night I didn't sleep. The second day I check out around 7 pm
I want my money back.