4/10 Lemah
Joshua
Mengembara bersama keluarga dan kanak-kanak
27 Apr 2026
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Expedia app listed check-in time at 3:00. We arrived at 2:30 from the airport with our 2 kids under 10 after a hassle to park, and I went to the front desk to ask if our room was ready yet. The woman at the front desk frowned at me like I was stupid for even asking, she didn’t even ask for info but told me that it wasn’t ready. I parked a block and a half away near the beach as it was the only spot I could find. I sat in the rental car with my family for 30 minutes until 3 o’clock and ran through the heavy rain to get back to the hotel to check in. When I asked at 3:00, the woman informed me that check-in was not until 4pm. It would have been nice to know 30 minutes prior so I could’ve got my kids a snack and showed her the app said 3:00. I waited for 1.5 more hours in the lobby with the kids and all of our luggage. At 5:30 I finally got checked in, no notification from staff that the room was ready. By the time we were unloaded and got to restaurants there were long waits. Got back to the room at 9 and was exhausted but wanted to use the hot tub while it was open. THE POOL AND HOT TUB HAVE BEEN SHUT DOWN BY THE CITY, FAILED INSPECTIONS. No one informed me at check-in and we had been promising the kids a pool for months prior to the trip. This has been the worst hotel experience of my life. Breakfast was fine, many cooked things were either burned or undercooked. Room not very clean, water heat doesn’t last, AC shuts off after a short time and rooms were hot. Do not recommend
Joshua
Menginap 3 malam pada Apr 2026
