Sun deck

Reviews of Altabriza Resort Boracay

3.5 out of 5
Altabriza Resort Boracay
Station 2 Main Road, Balabag, Visayan Islands, Boracay Island, Aklan

Reviews

8.4

Very good

Rating 10 - Excellent. 25 out of 47 reviews" "
Rating 8 - Good. 14 out of 47 reviews" "
Rating 6 - Okay. 2 out of 47 reviews" "
Rating 4 - Poor. 2 out of 47 reviews" "
Rating 2 - Terrible. 4 out of 47 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

STEVEN

Second time there
Stayed 2 nights in Apr 2024
Response from Drex S on 2 May 2024
Thank you Steven for the time spent in sharing your Altabriza experience, we would really like to hear more from you to better understand the rating you have given us, please do not hesitate to contact us directly. Again, thank you and looking forward to welcoming you back.

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very rude and had a lot of hidden charges. My wife got make up on a towel and they charged me for the towel. I’ve traveled all over the world and never been charged for a dirty towel.
Stayed 5 nights in Feb 2024
Response from Altabriza Mgt on 8 Feb 2024
Dear Sir Eric, thank you for sharing your Altabriza experience, we are saddened hearing that you encountered such inconvenience, kindly accept our sincere apology for that. Also, just a gentle reminder that a copy of hotel policy will be given upon arrival and will discussed properly by our front office associate that a certain fee will be charged for any damages and or stains in linens or towels as it will no longer by in good quality for us to offer. We also inform guests that smoking inside the room is not allowed and certain fee will be collected for violation for room treatment since rooms will be closed for certain days. Again, our sincere apology for the inconvenience you encountered and we would like to assure that charges of violation fees are not hidden. Thank you so much Eric for the feedbacks.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, great breakfast, friendly staff. It was a bit of a walk to beach but manageable
Stayed 6 nights in Dec 2023
Response from Drex S on 1 Feb 2024
Thank you so much Thomas for a very high rating, we highly appreciate your feedback knowing that your expectations are met. We definitely look forward to welcoming you again, hopefully in the not too distant future!

10/10 Excellent

Stephan, Campbell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Drex S on 1 Feb 2024
Thank you so much Stephan for the perfect rating and for the time spent in sharing your Altabriza experience, we are hoping to see you again soon!

10/10 Excellent

Senibe Salve

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! Very good customer service.
Stayed 3 nights in Oct 2023
Response from Amina G Pacalundo on 6 Nov 2023
Thank you very much, Senibe Salve, for taking time to share your review. We are glad that you loved our hotel. It is always our goal to provide exceptional service for the comfort of all our valued guests like you. We hope to welcome you again soon!

10/10 Excellent

Senibe Salve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my new favorate hotel in Boracay.
Stayed 2 nights in Oct 2023
Response from Amina G Pacalundo on 6 Nov 2023
Thank you very much, Senibe Salve, for taking time to share your review. We are glad to know that you consider us as your new favorite in Boracay Island. We hope to see you again soon!

10/10 Excellent

Virra Anne

Stayed 3 nights in Oct 2023
Response from Amina G Pacalundo on 6 Nov 2023
Thank you very much, Virra Anne, for taking time to share your review with excellent score. It is always our goal to provide exceptional service for the comfort of all our valued guests like you. Our entire team is delighted to know that we met your expectations. We hope to see you and welcome you again in the future. Thank you very much and stay safe.

10/10 Excellent

Anthony

Stayed 3 nights in Jul 2023
Response from Amina G Pacalundo on 1 Aug 2023
Thank you very much for your review, Anthony. We are glad that we met your expectations. We hope to welcome and see you again soon. Thank you and stay safe!

10/10 Excellent

Deepak, North York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-kept property with 2 pools, nice and spacious rooms, friendly staff and good location close to white and bulabog beach.
Stayed 5 nights in Jan 2023
Response from Amina Pacalundo on 30 Jan 2023
Thank you very much, Deepak, for taking time to share your review with regards to your recent stay with us. It is always our goal to provide exceptional service for the comfort of all our valued guests like you. Our entire team is delighted to know that we met your expectations. We hope to see you and welcome you again in the near future. Thank you very much and stay safe.

8/10 Good

STEVEN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Breakfast was Excellent Refrigerator was very small no ice no wash cloths but very close to the market….
Response from Amina Pacalundo on 13 Jan 2023
Thank you very much, Steven, for taking time to share your review. It is always our goal to provide exceptional service for the comfort of all our valued guests like you. Our entire team is delighted to know that you enjoyed the breakfast and the location. Please know that a mini chiller is provided in each and every room for your comfort and ice is also available through room service. We hope to welcome you again in the near future and experience more of our services. Thank you very much and stay safe.

10/10 Excellent

Arjay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay❤️
Response from Amina Pacalundo on 13 Jan 2023
Thank you very much, Arjay, for taking time to share your review with excellent score. It is always our goal to provide exceptional service for the comfort of all our valued guests like you. Our entire team is delighted to know that we met your expectations. We hope to see you and welcome you again in the near future. Thank you very much and stay safe.

10/10 Excellent

Vinky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it's close to the d'mall shopping area and restaurants, walking distance to the beach
Stayed 3 nights in Nov 2022
Response from Amina Pacalundo on 25 Nov 2022
Thank you very much, Vinky, for sharing your review. We are glad that we were able to meet your expectations especially on our location. We hope to see you and welcome you again in the near future.

8/10 Good

Vikas

Travelled with partner
Liked: Staff & service
The common toilets needs to be clean
Response from Amina Pacalundo on 4 Nov 2022
Thank you, Vikas, for taking time to share your review. We apologize for the inconvenience this has caused you. Rest assured that this has been raised to the concerned department for immediate action. We hope you had a memorable stay with us and we wish to see you again in the near future

10/10 Excellent

Senibe Salve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I so love our stay. My new found favorite hotel in Boracay.
Stayed 5 nights in Sep 2022
Response from Klien Lozano on 12 Sept 2022
Thank you Senibe Salve for sharing your Altabriza experience for giving us an excellent rating, we are very much happy to know that your expectations are met. Looking forward to welcoming you again, hopefully soon!

2/10 Terrible

Arturo Elisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 3 nights in Mar 2022
Response from KLIEN LOZANO - Reservations Supervisor on 2 Apr 2022
Dear Arturo Elisa, We truly appreciate you taking the time to share with us your feedback and please accept my sincere apologies if we didn't meet your expectation during your recent stay in the resort. This is certainly not the impression we wish to leave on any guest. Please let us know your contact details - email address or mobile number, or if it is more convenient for you, email us at reservations@altabriza.com.ph so we can get the full details and address your concerns accordingly. Once again, thank you for sharing your concerns and we hope we might have an opportunity to better serve you on your future stay.

8/10 Good

Leila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was convenient to mall, beaches.One time the front desk used the door bell twice then she tried to open the door. She knows that someone is using that room. So im not really secured for the safety. The staff was friendly and accomodating
Stayed 5 nights in Mar 2022
Response from KLIEN LOZANO - Reservations Supervisor on 1 Apr 2022
Dear Leila, Thank you for your review of your recent stay at Altabriza Resort Boracay and please accept my sincere apologies for the incident that happen with our Front Desk staff. I have also shared your comments with our team for improvement and to avoid recurrence. Once again, thank you for your feedback. It is my sincere hope that we would be given a future opportunity to make it up to you. Please feel free to reach me at reservations@altabriza.com.ph and I will be glad to assist you.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from KLIEN LOZANO - Reservations Supervisor on 21 Mar 2022
Thank you for your perfect 10 reviews on your recent stay here at Altabriza Resort Boracay. We are looking forward to welcoming you to the resort in the not-so-distant future.

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from KLIEN LOZANO - Reservations Supervisor on 5 Jan 2022
Thank you so much Nicole for spending time to share your Altabriza Resort experience, the team is grateful for your perfect rating. We are very happy to know that we met your expectations and do look forward to welcoming you again here in Altabriza in the not too distant future. If you need assistance in planning your next trip, please do not hesitate to contact our team directly and you may also kindly visit our website for any special offers. Again, thank you and best regards,

6/10 Okay

Verified traveller

Travelled with group
Stayed 2 nights in Mar 2020
Response from Drex Simuangco - Resident Manager on 16 Mar 2020
Thank you so much for your feedback with regards to your recent stay with us, hoping we could here from you and learn more on how we can improve our services and get a much higher ratings, again, we do thank you and if you you have time please contact our team directly and share us more details with regards to your Altabriza Resort experience. Best regards,

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and great breakfast!
Pros = Great location, private plunge pool was well worth the extra money, good breakfast and really friendly staff in the restaurant, good size room and very comfy bed, facilities also good in the room, nice infinity pool on the roof deck! Cons = Very expensive transfer from Caticlan Airport, you can do it all yourself for a quarter of the price. Card machine was broken so had to pay room deposit with cash, it is expensive for us to withdraw cash and to have 3000 php left on the last day of your holiday isn't ideal. If it was a small hotel I wouldn't mind but a big hotel like this should have a working card machine. Would have been nice for reception to leave a message with advice about what to do when the typhoon hits the island. Lots of renovation going on at the hotel so it was quite noisy at times but I hope the improvements will be worth it. Overall we were pleased with our stay, just a few issues to consider.
Stayed 4 nights in Nov 2019
Response from Drex Simuangco - Resident Manager on 9 Dec 2019
Thank you Rachel for sharing your Altabriza Resort experience, the team are happy to know that we met your expectations with regards to customer service, room comfort and in our daily buffet breakfast. Also, we would like to extend our sincerest apology if your experienced some inconvenience due to ongoing improvements in the vicinity, it’s almost done and such rectification is necessary for us to offer better service, we also reported the concern on the credit card terminal and the provider already fixed the issue, we were told that it was due to the bad weather since our terminal needs good signal; we also discussed your comment for the reception and rest assured that we will follow your suggestion, thank you. Again, big thanks and we hope that we will again see you here at Altabriza Resort on your next plan of visit here in the island of Boracay. Best regards, Drex Simuangco Resident Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome property and staff was top notch!!
The service was amazing! It was my bday and was greeted with a birthday piece of cake. My room was fabulous! Location of the property was perfect. 2 blocks from d mall and a few blocks from the beach. The service was top notch from front desk to security guard to housekeeping to the the restaurant staff. They were so accommodating to any questions that I had. Ask them for reservations to restaurants and they will get it done! Huge thank you for making my bday memorable!!
Stayed 5 nights in Aug 2019
Response from Drex Simuangco - Resident Manager on 29 Aug 2019
Thank you so much for sharing your feedback with regards to your recent stay here at Altabriza Resort Boracay, perfect rating is highly appreciated. Allow me to share your comment to the rest of the team. Again, thank you and hoping to see you back here at Altabriza Resort in the not too distant future! Best regards, Drex Simuangco Resident Manager

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst $130 hotel ever experienced
i have actually asked for refund i guess they didn't process it yet. hopefully once they do it will remove this review for them. It was very loud at night due to room 306 being located adjacent to staff cleaning headquarters. I awoke 11pm to listen to find 3 staff members chatting outside my room. my wife is pregnant and couldn't sleep at all. we were exhausted next morning and asked for refund at 7am having stayed only about 12 hours in the hotel. construction noises until pm too (hammers banging). room smelled of mold and was full of mosquitos. hotel.com advertised full tub but room had only basic shower no shower door (water on floor). amenities not as advertised - roof top lounge and infinity pool under construction. hotel restaurant way over priced breakfast was not appealing. also there was no valid phone number on their web site. their web site does not mention that infinity pool and roof top lounge are closed and still under construction. "free cocktail on arrival" was just a glass of juice (tang, I think). staff was polite and location was pretty good but with all the issues it didn't matter we couldn't stay here.
Stayed 3 nights in Dec 2018
Response from Klien Lozano on 22 Jan 2019
Warm greetings from Altabriza Resort Boracay, we thank you for choosing to stay with us. Please accept our sincerest apologies about your experience at the hotel, however, please note that we already took action to take care of the matter. We hope you will keep the opportunities open so we can accommodate you again in the future.

8/10 Good

Jen, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Station 2
Although this hotel was still undergoing a soft opening, for the most part our stay was enjoyable due to the staff. Upon check in, they did not have our reservation but they were able to get us a room with no problem. The first room we checked into had a horrible sewage smell in the bathroom but they were able to change our room right away. Because of the soft opening, they are still going through construction so there is a lot of noise during the day. The rooms are clean, beds are comfortable and the breakfast buffet was good. The staff are very friendly and go out of their way to make your stay enjoyable by helping us make dinner reservations, hailing down a tricycle, etc. Hopefully they will work out the kinks but overall I would recommend staying here.
Stayed 4 nights in Feb 2018
Response from Drex S. on 19 Mar 2018
Dear Jen, Thank you for sharing your experience about your recent stay with Altabriza Resort Boracay. We are truly more than delighted to know that our staff's service & hospitality made your stay pleasant, the whole team will definitely be happy to hear your feedback and comments like yours surely will keep them more motivated. We took note of the concerns you have encountered and rest assured that actions are being done. Again, thank you and looking forward to welcome you back in the near future!

8/10 Good

Arben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly and helpful. Basically, my stay there was good. Of course, some things could be improved, such as the breakfast, more choice, or offering more things for the visitors such as on the rooftop etc.. But on the whole worth a visit
Stayed 8 nights in Mar 2024
Response from Drex S on 8 Apr 2024
Thank you so much Arben for sharing your Altabriza experience, you feedback is highly appreciated and we look forward to welcoming you back, hopefully in the not too distant future!

10/10 Excellent

BUMSUK

Stayed 1 night in Feb 2024
Response from Drex S on 5 Feb 2024
Thank you so much for the perfect rating, we highly appreciate it and the team are very happy to know that your overall expectations are met. We are looking forward to seeing you again, hopefully in the not too distant future!

8/10 Good

MINHEE

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
위치가 너무 좋았고 지내는 동안 편안했습니다.
Stayed 28 nights in Jul 2023
Response from Amina G Pacalundo on 12 Aug 2023
Thank you very much for taking time to share your review. It is always our goal to provide exceptional service for the comfort of all our valued guests like you. Our entire team is delighted to know that we met your expectations. We hope to see you and welcome you again in the future. Thank you very much and stay safe.

10/10 Excellent

Na Gyeom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Amina G Pacalundo on 27 Mar 2023
Thank you very much, Na Gyeom, for taking time to share your review. It is always our goal to provide exceptional service for the comfort of all our valued guests like you. Our entire team is delighted to know that we met your expectations. We hope to see you and welcome you again in the near future. Thank you very much and stay safe.

10/10 Excellent

Anders

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket bra hotell
Fint och bra hotell. Fin pool och poolbar, den stora. Infility pool var vi inte vid så mycket. Bra städning och mycket trevlig personal. Perfekt läge, nära till strand och restauranger. Inte störande ljud från uteliv. Rekommenderas!
Stayed 11 nights in Feb 2023
Response from Amina Pacalundo on 17 Mar 2023
Thank you very much, Anders, for taking time to share your review with excellent score. It is always our goal to provide exceptional service for the comfort of all our valued guests like you. Our entire team is delighted to know that we met your expectations. We hope to see you and welcome you again in the near future. Thank you very much and stay safe.

8/10 Good

YEONG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
디몰에서 가까워서 너무 편리합니다
Stayed 7 nights in Jan 2023
Response from Amina Pacalundo on 3 Feb 2023
Thank you very much, Yeong, for taking time to share your review with regards to your recent stay with us. Our entire team is delighted to know that we met your expectations. We hope to see you and welcome you again in the near future. Thank you very much and stay safe.

8/10 Good

yujeng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
바로 앞에 졸리비도 있고 옆에 왓슨스도 있어서 편해요 디몰도 가까워요 하지만 비치까지는 거리가 있습니다. 의외로 어메니티와 드라이기 등이 잘 비치되어 있지않아 요청을 해야하고 방청소 후에는 수건을 다 채워주지 않았어요 하지만 요청하면 바로 가져다 줘요. 마지막으로 수영장이 2곳이어서 좋아요
Stayed 2 nights in Jan 2020
Response from Drex Simuangco on 24 Jan 2020
Thank you Yujeng for sharing your Altabriza Resort experience, we are glad that you found our location ideal since we are nearby to other business establishments, restaurant and just a walk away to the famous beach. Just to mention also that amenities are available in the room and we do provide hairdryer, we shall look into your comment and rest assured that actions will be taken in our part; kindly accept our apology for the inconvenience you encountered. Again, thank you and we do hope to see you again in the near future. Best regards, Drex Simuangco Resident Manager

6/10 Okay

SOON HEE

Travelled with group
태풍으로 인해 제대로 된 평가를 내릴수 없음 리조트측은 최선을 다했다는 말밖에는...
Stayed 4 nights in Dec 2019
Response from Drex Simuangco on 24 Jan 2020
Thank you Soon Hee for the feedback, as much as we want to give you superior customer service and to eagerly meet your expectations, unfortunate events such as typhoon which is beyond our hand can happen, kindly accept our sincere apology if you cannot assess us properly and hoping that kind consideration can be given. If you have plans of visiting Boracay, you may contact our team directly and we will be very happy to facilitate and welcome you back again and show and offer you the Altabriza Resort experience you truly deserve. Again, thank you and hoping to see you again. Best regards, Drex Simuangco Resident Manager

8/10 Good

CHUN YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
符合預期
地理位置好,接近夜市,房間設備齊全,有微波爐很意外。 麻雀雖小 五臟俱全。
Stayed 3 nights in Dec 2019
Response from Drex Simuangco on 24 Jan 2020
Thank you ChunYu for sharing your experience with regards to your recent stay with us, the team are very grateful to know that we met your expectations especially the room amenities we are providing, we do hope to welcome you again here in Altabriza Resort on your next plan of visit here in the island of Boracay. Best regards, Drex Simuangco Resident Manager

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
작은 호텔. 위치는 정말 좋아요. 새벽 체크인 후 자고일어나 잠시 나갔을때 청소가 들어왔는데(청소시간도 아니었어요) 가방에 있던 지갑에서 100달러만 없어졌습니다. 몇일 지나고나서야 알게되어 호텔에 항의도 못해보고.. 휴.. 한명의 하우스키퍼가 다른 스텝과는 다르게, 이상하게 눈을 자꾸 피했는데 의심가네요. 루프탑 수영장은 작지만 뷰가 아름답고(깨끗하지는 않았습니다) 호텔 로비 직원도 친절했는데 5일 묶었는데 안좋은 기억만 가지고 갑니다.
Stayed 5 nights in Dec 2019
Response from Drex Simuangco - Resident Manager on 10 Jan 2020
I am sorry to read about your experience with regards, I appreciate your review and please accept our apology if you did not have a satisfactory stay with us. We ensure guest satisfaction and most especially safety, not only to the guest but also to the belongings ,we have safety boxes in all rooms and can also assure that our staffs are well trained and can be trusted in all aspects especially in giving superior customer service. Again, apology for the shortfalls you experienced during your brief visit at the hotel, we took note of your feedback and will look deeply into this and rest assured that proper actions will be done to better improve our service. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Drex Simuangco - Resident Manager on 16 Dec 2019
Thank you for spending time in sharing your Altabriza Resort Boracay, hoping that we will again see you in the not too distant future. Best regards, Drex Simuangco Resident Manager

10/10 Excellent

Pärisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
We came 12.00 and got the room. Very nice staff and the location and the Rooms were good!
Stayed 2 nights in Nov 2019
Response from Drex Simuangco on 25 Nov 2019
Thank you so much Pärisa for the perfect rating and for the time spent in sharing your experience with regards to your recent stay here at Altabriza Resort. Our team do our best to accommodate if room is available as much as possible to assure that guests will be comfortable, we do appreciate that you mentioned you got your room than the standard 1400H check-in time, the team are very happy to know that we met your expectations. Again, thank you so much and looking forward to welcoming you again here at Altabriza Resort on your next plan of visit here in the island of Boracay. Best regards, Drex Simuangco Resident Manager

10/10 Excellent

SEONBONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Drex Simuangco on 22 Nov 2019
Thank you Seonbong for giving us a perfect rating, we appreciate the time spent in sharing your feedback and hoping that we will see you again here at Altabriza Resort Boracay in the not too distant future! Sincerely, Drex Simuangco Resident Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常推薦
很不錯的飯店,非常推薦
Stayed 4 nights in Aug 2019
Response from Drex Simuangco - Resident Manager on 29 Aug 2019
Thank you so much for the time given in sharing your feedback with regards to your recent stay here at Altabriza Resort Boracay, we appreciate that you highly recommend us. Looking forward to again welcome you back here at Altabriza Resort on your next plan of visit at Boracay, for assistance please do not hesitate to contact us directly. Best regards, Drex Simuangco Resident Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
4박 이용후기
호텔 위치가 너무 좋은 반면 룸청소 서비스가 느린 단점이 있었습니다. 그것 제외하고는 조식도 맛있고 직원분들도 친절하셨습니다.
Stayed 4 nights in Jul 2019
Response from Drex Simuangco on 18 Jul 2019
Dear Guest, Thank you for giving time to share your experience with regards to your recent stay here at Altabriza Resort Boracay, it’s been our pleasure to have you as our guest and we would like to apologize for not meeting your expectations for certain areas; we would like to assure everyone that we are committed in providing superior customer service hence we will look deeply into your feedback to better improve the overall guest experience. Again, thank you and hoping you would still consider staying with us on your next plan of visit at Boracay. Sincerely, Drex Simuangco Resident Manager

8/10 Good

Nak seon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Drex Simuangco on 3 May 2019
Thank you so much Nak seon for giving time to share your feedback with regards to your recent stay here at Altabriza Resort Boracay, hoping we would welcome you and your family back here in the Island in the not too distant future! Best regards, Drex Simuangco

10/10 Excellent

kwangsoo

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
가성비만족
알타브리자에 대한 평가가 별로 없어서 가기 전 까지 너무 걱정이였는데 만족했어요 ㅎㅎㅎ 디몰 근방이였으며 졸리비가 바로 앞에 있었어요!! 그래서 편리성 아주 굿!!! 풀억세스 방이라 개인풀장을 기대했는데 수질관리가 좀 안되는게 아쉬웠어요 직원이 계속 틀채로 떨어진 낙엽을 치워주시지만 깨끗해보이진 않았어요 ㅎㅎ 그래도 보라카이 다시가면 또 숙박할래요 만족했어요! 아 중국인이 정말 많았습니다. 조식은 그냥그냥 먹을만했어요 ㅎㅎ
Stayed 2 nights in Jan 2019
Response from Altabriza Resort Boracay on 13 Feb 2019
Warm greeting from Altabriza Resort Boracay! Thank you for sharing your experience about your recent stay. We are truly delighted you appreciate the location of our resort. Sincerest apology for not meeting your expectation for the water quality of our swimming pool. Rest assured that actions are being done to continuously meet guest expectation. Again, thank you and looking forward to welcoming you back in the future.

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Klien Lozano on 22 Jan 2019
Warm greetings from Altabriza Resort Boracay! Thank you for rating us. We hope to welcome you again in Altabriza!

10/10 Excellent

JAE MIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
다른 곳에 가지 마세요.
- 루프탑 인피니티풀 경치가 끝내줍니다. - 디몰이랑 걸어서 1분 거리. 정말 위치 짱입니다... - 전반적으로 깔끔하고 친절합니다.
Stayed 4 nights in Dec 2018
Response from Klien Lozano on 22 Jan 2019
Warm greetings from Altabriza Resort Boracay! Thank you for choosing to stay with us while you were in Boracay. We are happy to know that you had a wonderful experience during your vacation. We hope to welcome you again in Altabriza!

10/10 Excellent

YISEUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
알타브리자 굿굿
후기가 없어서 엄청 고민하다가 선택한 알타브리자 덕분에 너무나 즐거움 여행이었습니다 해변 5분거리 바로 앞 맥도날드 디몰 버젯마켓 !! 위치 최상이에요 !!! 서비스도 최고에요 ! 저흰 1주년 기념 여행이었는데 리조트측에서 와인과 케이크 준비해주셨어요 ^^ 방도 저희만 사용가능한 작은 풀장도 있었구요 청결도도 좋았습니다 !! 수영장은 2층에 1개 인피니트 풀1개 있구요 작지만 알차게 잘 놀다 왔어요 ㅎㅎ 조식도 만족 !! 고민하시는분들 강력추천이요 ! ㅎㅎ
Stayed 3 nights in Dec 2018
Response from Klien Lozano on 22 Jan 2019
Warm greetings from Altabriza Resort Boracay! We are delighted to know that you had a good leisure experience at the resort. The accessibility of the commercial districts in Boracay from Altabriza is one of the reasons that keeps our guests from booking with us! We hope to welcome you again in Altabriza!

10/10 Excellent

Dong Nyeok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
너무 만족스러웠던 숙박
너무 좋았습니다. 직원들도 친절하고 조식도 맛있고 화이트비치 바로 갈 수 있는 거리이구요. 깨끗합니다.
Stayed 3 nights in Dec 2018
Response from Klien Lozano on 22 Jan 2019
Warm greetings from Altabriza Resort Boracay! We are delighted to know that you had a good leisure experience at the resort. The accessibility of the commercial districts in Boracay from Altabriza is one of the reasons that keeps our guests from booking with us! We hope to welcome you again in Altabriza!

4/10 Poor

MY, Korea

Disliked: Staff & service, property conditions & facilities
신축 호텔이라 믿고 갔습니다.
신축 호텔인점을 믿고 갔습니다. 외관은 한 쪽은 공사중이고 내부 수영장 한 쪽도 공사중이더라고요 수영장 한 쪽으로 노란선이 쳐져 있어 수영장 이용이 되는지 안 되는지도 모르겠고요 저희는 불행인지 다행인지 호핑과 스파이더 하우스 등을 이용하느라 수영장 이용은 신경도 안썻습니다. 룸 컨디션의 청결과 시설은 나쁘지 않고 굉장히 좋지도 않습니다. 그냥 이용하는데 불편 없을 정도였구요. 조식 굉장히 맛 없고요. 김치는 쉰 정도가 아니라 상했다고 느껴질 정도로 시구요 중간 청소할 때 50페소 두고 나왔고 그 후로 방을 크게 어지르지도 않았고 이용 시간도 적었고 망고 컷팅 서비스도 안 해주고 룸에 있는 비치 타올을 깜빡해서 로비에서 빌리려는데 방에 있다며 안 빌려주려고 하더라고요 그래서 전 날에 직원이 먼저 한 장 빌려줬었다고 말하니 떨떠름하게 빌려주더라고요. 점수를 낮게 준 이유는 이제 시작입니다. 나오면서 잔돈이 없어 이십페소만 두고 나왔습니다. 샌딩 시간이 땡겨지는 바람에 급하게 나오긴했지만 어느정도 짐을 미리 싸놓은 상태라 나오기 전에 분실물 없는지 확인하고 화장실 이용하고 손 한번 씻고 페이스타올인지 핸드타올인지 사용한 후 2장 있는거 보고 나왔습니다. 근데 체크아웃을 하는데 뭔가 문제가 있는 듯 하더니 하는 말이 그 페이스타올인지 핸드타올이 한 장이 없다는 겁니다. 그럴리가 없다고 타올 자체를 룸 밖으로 가지고 나온적이 없다고 말한 후 확인하러 올라갔더니 남자 직원이 룸에서 확인 중이 더라고요 근데 세면대 옆에 타올이 한 장 뿐인겁니다. 찾으러 들어가려는데 남자 직원이 급한건지 화난건지 맨 손으로 휴지통 안에 휴지까지 다 빼내면서 확인시켜주더라고요 설마 타올 한 장이 짐에 같이 들어갔나싶어 급한 마음에 타올 한 장 값 75페소 물어주고 나왔습니다. 한국와서 짐 다 풀어봐도 타올은 나오지도 않았고요. 이용하면서도 짜증났지만 정말 다시는 이용하고 싶지 않고 보라카이 가는 사람들에게 추천해주고 싶은 생각 전혀 없습니다.
Stayed 2 nights in Jan 2018
Response from Drex Simuangco on 24 Jan 2018
Thank for so for your feedback with regards to your recent stay with Altabriza Resort Boracay. We would like to sincerely apologize for not meeting your expectations and we do hope that such experience will not deter you to consider us on your next visit here at Boracay. We definitely would like to make it up to you and show that we have a wonderful team giving superior customer service even though the Hotel is not yet fully operational, Altabriza Resort Boracay will be well prepared this summer and hoping to welcome you back.

10/10 Excellent

seo yoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
컨디션 good
신축이라 컨디션이 정말 좋아요. 직원들도 너무 친절하구요.. 다만 아직 완성된것이 아니라 곳곳에서 공사중이긴 하나 불편함은 전혀 없어요 도로변이고 디몰이랑 가까워서 이동성도 편리하구요.. 보증금 3천페소 있는데 오로지 페소로만 결제가 가능해요. 달러도 안되고 카드도 안되요 참고해주세요~ 저는 전반적으로 너무 만족했어요
Stayed 5 nights in Dec 2017
Response from Drex S. on 20 Jan 2018
Thank you so much for the wonderful review about your recent stay with Altabriza Resort Boracay. We are truly glad that you had a pleasant stay despite the current situation, rest assured that everything will be done in preparation this coming summer. I'am very happy to know that you had the best time here at the resort, and got to enjoy the beautiful beach, pool and of course the excellent and heartwarming service of the team Just to inform that the Php 3,000 is for the incidental deposit which is refundable upon departure, any incidental charges will be deducted to the deposit with your approval, or you can chose to settle using your credit card. Again, thank you and hoping to welcome you back in the near future!