Hotel Spa di Beraban

"The staff were friendly, but the overall hygiene of the hotel was below standard. The pool looked terrible and the water seemed like it hadn’t been changed for quite some time. Even the pool towels had an unpleasant smell. The carpet in our room also smelled like feet."

"We requested and paid for double bed but got 2 single beds"

"Staff were very friendly. Clean, nice and comfortable hotel. However we are so sad as the beach are under maintenance. They should inform us prior to the stay. The kids were disappointed. The view are spoiled with the excavator :( "

"The property itself is very nice. Didn’t realize it was in a secluded area that’s isolated and difficult to get in and out of. Within this area there are restaurants and beach clubs which aren’t included, and everything is so much more expensive than regular prices in Bali. But they can charge more cuz you don’t have access to anything else. The Expedia ad makes it seem like the beach club utopia and all is included, but the only thing it includes is the entrance. You still have to pay minimum...

"This was great value for money, as we were there in the wet season. The room was lovely, although the layout with the bathroom facilities a little strange. The team were welcoming, but seemed a little tentative and inexperienced on how to manage requests. There was also an incident where the staff through another team member in the pool - while we were sitting there relaxing. This didn't seem overly professional, but no one thought it was an issue. Overall the stay was what we needed, but I...