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Reviews of Umino hotel Hajime

3.5 out of 5
Umino hotel Hajime
3-14-8 Kitahama, Beppu, Oita-ken

Reviews

8.4

Very good

Rating 10 - Excellent. 293 out of 671 reviews" "
Rating 8 - Good. 264 out of 671 reviews" "
Rating 6 - Okay. 73 out of 671 reviews" "
Rating 4 - Poor. 28 out of 671 reviews" "
Rating 2 - Terrible. 13 out of 671 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Meng Guan

Stayed 1 night in Feb 2024

6/10 Okay

Maisie

Liked: Cleanliness, room comfort
Disliked: Staff & service
An Ok place
In the name of eco mindedness, there is not much service. We told front desk that our bathroom sink has bad drainage, water would fill up sink and drains super slow, plus our drinking water tank is almost empty, yet nothing happened. Location of hotel is great though with front view of the sea.
Stayed 2 nights in Dec 2023

8/10 Good

Kunio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ocean view and close to Beppu station.
Stayed 2 nights in Nov 2023

8/10 Good

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Ryokan, a little old but a very nice place to rest for the night. Right by the coast so good access to water and the rooms tub had a sea view. Close by is the dining/shopping area around Beppu station which was nice, and we had a car to get to the further places of interest. We might hesitate to stay again in the future. The windows desperately need mosquito nets! We opened them to let some air in and also while having a private onsen and spent the first night hunting down all the little bugs that got in. Even now my partner and I are still battling the bites. The private onsen also needs a good clean and repaint. The water and tub were fantastic but the room it’s in is a little gross looking in the light.
Stayed 2 nights in Oct 2023

10/10 Excellent

Norikazu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the onsen, staffs and room cleanness. Next time, l'll bring my shoes to use gym. Thank you.
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent traditional Japanese meals and onsen
Stayed 1 night in Sep 2023

10/10 Excellent

YUK YING

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facility for drinking water supply in a room, room is well keeping new & clean. Will recommend my friend to stay at this hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
very good view hotel
Stayed 2 nights in Jun 2023

8/10 Good

Naoko

Liked: Cleanliness, staff & service, property conditions & facilities
Old but clean
Stayed 1 night in May 2023

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent small traditional hotel. Great staff and ocean view.
Stayed 1 night in May 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Older more traditional Japanese style hotel. Very good service and excellent staff.
Stayed 1 night in May 2023

10/10 Excellent

Shuang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sea view from the room is amazing. The staff is friendly. There are nearby convenience stores. And we have tried the hotel's complimentary indoor and outdoor onsens which are good too. Recommended!
Stayed 1 night in Apr 2023

8/10 Good

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an enjoyable stay. I felt like I got the ryokan experience here. Not to mention the fantastic view
Stayed 1 night in Apr 2023

4/10 Poor

Hester

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked this hotel specifically for the private onsen experience. I was aware prior booking that the hotel is old and based on reviews and pictures, the hotel seem to have made improvements and maintained good quality standard. To my disappointment the bath/private onsen in our room was way off from the picture advertised. There was mold on the walls, on the sliding door..every where including where the water comes and also drain. we we’re exhausted from a long trip to get to this property looking forward to relaxing bath ..which we did not get due to probably health hazards for having that amount of mold everywhere.
Stayed 1 night in Apr 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The magnificent view of the ocean.
Stayed 2 nights in Apr 2023

8/10 Good

Anne

Stayed 1 night in Apr 2023

8/10 Good

Chua

Stayed 1 night in Mar 2023

10/10 Excellent

Rosalina

Stayed 1 night in Mar 2023

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
no coffee for breakfast. only Japanese for questions.
Stayed 1 night in Feb 2023

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the experience we had here. Rooms were clean and very spacious by Japanese standards. While the private Bath’s a tad old, we still loved every bit of this traditional experience. Enjoyed the hot spring facilities too. Would return!

6/10 Okay

Stephane

Liked: Cleanliness, amenities
Liked: - Superb, spacious room, with a beautiful view. I woke up and wondered for a few seconds whether I was on a moving ship - Good breakfast - Close (1-2 min) to Beppu Tower bus stop Did not like: - I did not feel comfortable with the staff. They would not even try to speak Japanese to me, even though I replied in Japanese to them. Neither Japanese nor English is my native language, but I want to speak Japanese while in Japan, and have had many wonderful experiences doing so -It's one thing switching, 勝手に, to English as a default, it's another thing rushing customers in, then from one place to the other (temperature-measuring stand, hand-disinfecting stand, proper check-in, amenity, elevator), using gestures and isolated words, as a substitute for language. Politeness is lost in the process. From the first to the last second I was in that hotel, I felt not welcomed. I do understand that the lobby was crowded at check-in, but it never got better - The main window in my room did not close properly. All night, I could feel a flow of cold air on every part of my body that was not shrouded by the (otherwise warm) futon. The room never really got warm. Under normal circumstances, I would have contacted the front desk before even going to bed, but based on my previous interactions I felt the interaction would go terribly - A bit more to say, but no characters left. Nothing really bad, but still. Two words : look elsewhere
Stayed 1 night in Jan 2023

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little ryokan for a reasonable price
Great ryokan. We paid for half-board, so dinner and breakfast were included. Typical kaiseki dinner. Rooftop bath was amazing. The public baths overlook the sea and provides an incredible view. On the men's side there are two baths indoor, one hot and one cold. There's also a dry sauna and an outdoor bath.
Stayed 1 night in Jan 2023

4/10 Poor

Lia

8/10 Good

Yuen, Chi Sheung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach and a walk in the morning is refreshing.
Stayed 1 night in Nov 2022

4/10 Poor

Manting

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Why Expedia didn’t mentioned that the hotel is on construction!? I booked this hotel for my anniversary celebration and birthday night. It ruined my mood and I feel very upset! I tried to call you guys but no response! I felt hopeless at that moment !

10/10 Excellent

Narapon

Stayed 2 nights in Feb 2022

6/10 Okay

ALEX

Travelled with family and small children
Liked: Cleanliness, staff & service
Generally the property looks quite good, the only problem is the shower is unstable. The hot water runs in readily weak and if you have long hair you wouldn’t be able to wash it. The amenities are ok, the only thing I see is there are stains on the hot water kettle. Staffs are awesome, they helped us park the car to the closest spot just next to the door and helped us carry the heaviness luggage. Good if you are going with small kids.
Stayed 1 night in Feb 2020

6/10 Okay

Randy

Liked: Cleanliness, staff & service
Disliked: Room comfort
1 night only
Tap water onsen water so not drinkable, have to go to lift lobby to collect drinking water. Service staff was good. Did not use the public onsen. Was charge ¥250 each guest and parking ¥500 for 1 night which was not stated when do booking. Sea view nothing great, Jap style bed tatami was not good for me, too hard and have backache the next morning.
Stayed 1 night in Jan 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Excellent service! I was greeted by employees who were waiting outside of the entrance. I thoroughly enjoyed my room with the private onsen overlooking Beppu Bay.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great traditional experience. Rooms were great. Staff were very helpful.
Stayed 5 nights in Dec 2019

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast is excellent, the place is very convenient too; close to 7-11, Beppu station and the mall, bus station to buy your ticket for a one day pass to see all the attractions of Beppu city. Nice staff with free water on our floor, so glad I brought my Swell bottle. I would recommend this hotel to my friends for the room and the breakfast, proximity to JR station.
Stayed 2 nights in Nov 2019

10/10 Excellent

Nate, Singapore

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept hotel with excellent service. Love the friendly staff with great Emglish language proficiency. Rooms were great size for a travelling family of 4.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is about 15 mins walk with luggage from the train station. It's on seafront, and the hot spa bath can enjoy the Seaview, and I had two morning watching beautiful sunlight from there. The staff at reception and restaurant were very courteous and you feel the traditional Japanese charm. Room is spacious and very traditional Japanese style, though it's showing its age a bit; it's clean and tidy. The hotel has a gym though I didn't have used it. The breakfast was a full Japanese one, and it's a worthy experience to have.
Stayed 3 nights in Nov 2019

8/10 Good

Traveler, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, helpful staff, great view from bay side. Outdoor onsen is perfectly nice, bamboo railing that others have mentioned doesn’t really obstruct view much. Clean, unpretentious, good location <10min walk from JR.
Stayed 1 night in Oct 2019

10/10 Excellent

Sachikoc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Churn Chuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Will, California

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a surprise and delight to be assigned a corner room overlooking the bay. The room included an outdoor soaking bath to enjoy the view.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk service was excellent and the room was really luxurious. It's located right next to the sea so it gets pretty windy. Quite a walk from Beppu Station but you can take bus number 26 and it will take you to the nearest bus stop. You still have to walk for about 5 mins though. All in all, a quiet and nice place to chill for a day.
Stayed 1 night in Oct 2019

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was wonderful. Breakfast was delicious. Everything was great, and we really enjoyed our stay, but some of the fixtures and decor appeared to be ready for replacement.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful with sea view and private onsen in our room. The staff provided exceptional level of service and friendliness. Will surely recommend to our friends and would love to come back again.
Stayed 1 night in Aug 2019

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, very friendly staff
Very friendly staff, and the room was very clean. The bath was a little small, and the breakfast seemed a little expensive for what it was. (~2000 yen for a collection of small dishes). I would definitely stay there again, and skip breakfast. If you have a car, there are lots of restaurant choices near by.
Stayed 1 night in Aug 2019

10/10 Excellent

Sang hae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Renovation is a little bit old but good services by the staff.
Stayed 1 night in Jun 2019

8/10 Good

Pim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is great and staff is so nice Best is the outdoor bath
Stayed 1 night in May 2019

10/10 Excellent

Yoke Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip yo Beppu
We love the place, very good service and place is very clean. There’s a nice local restaurant nearby recommended by the hotel.
Stayed 1 night in May 2019

8/10 Good

Shen Shung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel with tranquility. Room size is good. The staff is polite and nice
Stayed 2 nights in Apr 2019