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Reviews of Hotel Shiragiku

4 out of 5
Hotel Shiragiku
16-36 Kamitanoyu-cho, Beppu, Oita

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 97 reviews" "
Rating 8 - Good. 39 out of 97 reviews" "
Rating 6 - Okay. 8 out of 97 reviews" "
Rating 4 - Poor. 1 out of 97 reviews" "
Rating 2 - Terrible. 0 out of 97 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Onsen Ryokan in Beppu!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

hoi yan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and food! Having bath in outdoor hot springs with cold air with watching stars in night sky couldn’t be better, it was amazing! Also all the staff were so kind and nice.
Stayed 3 nights in Feb 2019

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful stay in beppu
restful stay. tasty meals. great service. attentive staff. relaxing onsen. great location near train station. bed a little hard in our opinion.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very authentic Japanese onsen hotel. Great service.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
No house keeping services on my second date and staff was not helpful after I came back at night and requested to clean up the room
Stayed 2 nights in Dec 2018

8/10 Good

Allan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, impeccable staff service, excellent dinner and breakfast, and clean and comfortable room.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is certainly worth its price, especially when you travel in a group of two. Everything at the hotel, from onsen to food, is OK. However, like most mid-range hotels, it's in a somehow awkward place: on the one hand, it doesn't aim to be fancy to impress; on the other hand, it doesn't help you save money if you are on a budget.
Stayed 1 night in Oct 2018

8/10 Good

Swee Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay!
Pleasant service staff. Near to train station.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good service. The hotel welcome kids too!

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Hotel Shiragiku on 24 Jan 2018
Thank you for staying and good review! If you have the opportunity, please come to Beppu Onsen again.

8/10 Good

RITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the service is good. But hotel staff do not speak Good English.
Stayed 2 nights in Dec 2017
Thank you for your staying and advice.

8/10 Good

CHEAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice holiday with my family
It was fun but we are brave and heroes of justice. Onsen was fabulous especially the outdoor.
Stayed 2 nights in Dec 2017
Thank you for your staying and review. If you have an opportunity, please come to Beppu Onsen.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Classic onsen with indoor and outdoor baths
Located walking distance up hill from the train station in front of a bus stop. Great service and food. Has two indoor/outdoor onsen that they switch am/pm for men and woman. Older facilities that are showing its age. Nice view from our Japanese style room. Firm futons and pillows.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
onsen needs serious cleaning inside and out
The Onsen needs serious cleaning from the Onsen to the walls ceiling the entire Onsen. Dirty and full of mold. The Onsen waters are full of twigs leaves dead bugs and everything else. They don't clean it during the day or night. The hotels walls and rooms need a coat of paint badly. The futons are 100 years old and require new ones that are better in your back

10/10 Excellent

Naomi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
丁寧な接客に感激
駐車場にて出迎えてくれたり、水や氷をお願いしてもすぐに届けてくれたりと、とても丁寧な接客に満足しました。 朝食もとてもおいしく、見晴らしの良い最上階からの眺めも格別でした。 朝食の後は、同じ場所で無料で色々なお茶やコーヒー、お菓子が楽しめたのもよかったです。 また、早朝から深夜まで、大浴場を利用できたのもよかったです。
Stayed 2 nights in Mar 2020

10/10 Excellent

DAIKI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
別府といえば白菊
到着からチェックアウトまで随所にもてなしを感じることができました 水回りも清潔で温泉もとても気持ちよかったです 朝食もメニューが豊富で朝からとても充実した１日をスタートさせることができました 次、大分を訪れるときは必ず白菊さんにします！！
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしい(^-^)
別府へ行く際は、いつも利用させていただいております。 温泉も良く、キレイで、居心地のいい時間を過ごさせていただきました。
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall service is good esp the hot spring. The tea provided at hot spring is good.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
環境優美，位置方便，房間寬躺，自助早餐的款式略為少了些，溫泉大浴場有室內和露天，都很大，非常舒適，值得一住!
Stayed 1 night in Jan 2020

8/10 Good

池田, 兵庫県

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
古さを感じるが、全体的に清潔で良かった
Stayed 1 night in Jan 2020

8/10 Good

Ti Tien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

ぽん, 日本

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
景色や治安も良く、いいお部屋でした。ホテル内の食事が予約席だとは知らなかったので、できれば予約制ではないほうが良かったです。フロントでの子供へのお菓子のプレゼントは、嬉しかったです。
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ご飯が美味しかったです
Stayed 1 night in Dec 2019

8/10 Good

Wai Hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不過不失
如果有酒店車比較好，要自行坐的士比較略差。老牌酒店，服務不錯，有免費宵夜。
Stayed 1 night in Oct 2019

8/10 Good

Tsutomu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

DAIJIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
地點交通方便近車站，房間舒適，早餐不錯，晚餐一般且份量少，但餐廳環境好舒適，溫泉環境尚可，服務員態度好有禮貼心！
Stayed 1 night in Jul 2019

10/10 Excellent

kazuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族連れにお奨めのホテルです
笑顔のスタッフ、女性に気遣ったスイーツのサービス、子供向け　大浴場のアイスキャンデーサービス　心憎い気配りでした。 朝食バイキングも内容充実で宜しかったです。 勿論　大浴場もgoodでした。　
Stayed 1 night in Jul 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
有一温泉池的石太多污漬，及粗糙面，有刺脚的感覺。房內冇鞋揪。早餐太少款式。小商店祇有女裝用品！其他設施沒有
Stayed 1 night in Jun 2019

10/10 Excellent

chi kuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推薦白菊溫泉酒店
酒店位置非常方便，只要出咗jr站行大約八分鐘到到達，酒店員工有禮，熱誠， 房內清潔滿意， 浴場清潔乾淨， 早餐不錯， 房價包早餐「價格過千元一晚但合理， 下次有機會再去別府都會再住這間酒店
Stayed 2 nights in Apr 2019

10/10 Excellent

Fu hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Nobuo, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
老舗の底力
スタッフ皆さんに気持ち良く対応してくださいました。 特にドアマンの方がスーツケースを引いて坂道を上ってくる女性に駆けつけてスーツケースを持とうとしたのには関心しました。その女性はホテルの客ではなかったのです。
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
매우 좋은 온천 포근했던 잠자리 친절했던 서비스가 인상적이었습니다. 다음에 또 가고 싶습니다.
Stayed 1 night in Mar 2019

10/10 Excellent

fedy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
交通算是方便, 服務非常棒! 早餐樣式很多, 房間很大, 露天溫泉很舒服
Stayed 1 night in Mar 2019

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
交通算是方便: 從別府駅走路約10分鐘的距離,但是有小上坡；也可以搭巴士,一個站就到。快到飯店門口時,服務生就跑出來幫忙拿行李, 這點讓我印象非常深刻。 早餐樣式很多 , 晚餐[浜 菊]的料理相當美味! 和洋房很大間很舒適,露天溫泉很舒服 整理來說非常完美! 有機會一定還會再次造訪
Stayed 1 night in Mar 2019

8/10 Good

RAYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
벳푸역 근처 일본풍 숙박을 즐길 수 있습니다. 일출을 보며 맛있는 조식을 먹는 건 또 하나의 추억입니다.
Stayed 1 night in Mar 2019

8/10 Good

Man Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

SANGYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019