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Reviews of Tras Mutiara Hotel

3 out of 5
Tras Mutiara Hotel
P22-G, Jalan MG2, Pusat Perniagaan Mutiara Gemilang, Bentong, Pahang

Reviews

7.2

Good

Rating 10 - Excellent. 9 out of 40 reviews" "
Rating 8 - Good. 15 out of 40 reviews" "
Rating 6 - Okay. 10 out of 40 reviews" "
Rating 4 - Poor. 3 out of 40 reviews" "
Rating 2 - Terrible. 3 out of 40 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Kolly

Liked: Staff & service
Disliked: Property conditions & facilities
The mattress was too hard to res

8/10 Good

Johari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 1 night in Sep 2022
Response from TRAS on 24 Nov 2022
Thank you Sir for your valuable review and wish you have a nice stay with us, thank you very much.

8/10 Good

Zulkharshah, Bentong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Park at your own risk. Bangun pagi cek kereta dipenuhi kesan peluru penabur dari burung.
Stayed 1 night in Dec 2020

8/10 Good

Wilson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to Stay
Worth for money. Further got free meal voucher. Clean and comfort. Found out Bentong area got lot of birds hanging at shoplots after nightfall. Bird dropping on the cars that parked outside the hotel. Should do something to reduce the birds hanging outside the hotel.
Stayed 2 nights in Aug 2020

10/10 Excellent

asiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sangat selesa, parking senang,lift,bersih, deposit 70
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very clean room and friendly receptionist, i will return again because of this service
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Half an hour when im check in. Dont know why they said my they cannot find my booking until i show them my email, hmmmmm..... Im check in at 11.30 pm and got my room on 11.55. Tired n spechless.
Stayed 1 night in Dec 2019
Response from Fern on 4 Jan 2020
Dear Sir/Madam, We wish to apologize for any inconvenience caused. It is most regretted. We hope that you will allow us the opportunity to serve you better in the future. Rest assured, we will look into this matter in more detail and strive to improve our services. Thank you.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Further Improvement is required
Sound acoustic very poor can hear very clear people walking at corridor. Low water pressure.
Stayed 1 night in Dec 2019

10/10 Excellent

Muhammad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to stay here because it suitable for family travel
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine except that I’m not so please when they charged me one night price when i requested to extend few hours. I used to stay here before and the hotel never charged me a night price for the extension. Usually other hotels only charge me by hour of extension but this hotel charged me one night fee. And no receipt was issued for the extension as the receptionist said only by tomorrow the receipt can be issued. Not sure if I didn’t hear clearly of what he said.
Stayed 1 night in Nov 2019
Response from Ms Fen on 4 Dec 2019
Dear Sir/Madam, We wish to apologize for any inconvenience caused. It is most regretted. We hope that you will allow us the opportunity to serve you better in the future. Rest assured, we will look into this matter in more detail and strive to improve our services. Thank you.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, new, parking convenience.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities
there is a circuit break when check in.
Stayed 1 night in Oct 2019
Response from Pricilla on 10 Oct 2019
Thank for staying with us. We appreciate your feedback Thank You Tras Mutiara

8/10 Good

Wilson, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth of Money
Well worth of money budget hotel.Got complimentary RM5.00 voucher for breakfast.Ample of parking.Clealiness in the room.Lift provided.
Stayed 1 night in Sep 2019
Response from Pricilla on 10 Oct 2019
Thank for staying with us. We appreciate your feedback Thank You Tras Mutiara

6/10 Okay

Low

Travelled with partner
Liked: Cleanliness, amenities
Good but very basic
Stayed 1 night in Sep 2019
Response from Pricilla on 10 Oct 2019
Thank for staying with us. We appreciate your feedback. Thank You Tras Mutiara

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Hadi, NS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple n fast check in
Stayed 1 night in Aug 2019
Response from Pricilla on 10 Oct 2019
Thank for staying with us. We appreciate your feedback. Thank You Tras Mutiara

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Kelebihan : berdekatan dengan kemudahan awam seperti tempat makan,tempat membeli belah dan dobi.
Stayed 2 nights in Jul 2019
Response from CLD on 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from CLD on 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfactory
Stayed 1 night in Jun 2019
Response from CLD on 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019
Response from Cy on 11 Apr 2019
Dear Sir/Madam, Thank You and appreciate your review, it's a encouragement for us to maintain and to do much better in future.

10/10 Excellent

SHAHRIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & clean budget hotel
Stayed 4 nights in Jan 2019
Response from Cy on 11 Apr 2019
Dear Sir/Madam, Thank You and appreciate your review, it's a encouragement for us to maintain and to do much better in future.

8/10 Good

Azizah, Kuantan, Pahang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appreciative: Strategic location, plenty of places to eat at the same building/around the hotel, self-service laundry at the same building, clean lobby & hotel room, there's an elevator, petrol station next to the hotel, check-in/out were really fast,.Constructive: Water pressure at the sink was frustratingly slow, no cups/teaspoon & tea/coffee just an electric kettle.
Stayed 1 night in Sep 2018
Response from CLD on 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

6/10 Okay

Local traveller, Malaysia

Disliked: Property conditions & facilities, room comfort
Simple Accomodation
Location wise quite convenient since Old Town White Coffee outlet is just next to the hotel. For the same reason also many parking lots in front of the hotel were occupied the customers of the Old Town White Coffee. Room is clean with simple furniture but without proper wardrobe and the bed is too soft.
Stayed 1 night in Mar 2018
Response from cld on 17 Jul 2019
Dear Sir/Madam, We appreciate your review, it's a encouragement for us to maintain and to do much better in future. Thank You

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Cozy
Have a good stay experience here. Plenty of parking space. Easy access.
Stayed 1 night in Feb 2018
Response from Cy on 11 Apr 2019
Dear Sir/Madam, Thank You and appreciate your review, it's a encouragement for us to maintain and to do much better in future.

10/10 Excellent

bary, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient n very friendly staff
Staff are v friendly and helpful.A little home away from home
Stayed 1 night in Jan 2018
Response from CLD on 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

6/10 Okay

Chee Ming

Liked: Room comfort
Disliked: Cleanliness
Bentong
Overall okay for a short trip
Stayed 1 night in Sep 2017
Response from Cy on 11 Apr 2019
Dear Sir/Madam, Thank You and appreciate your review, it's a encouragement for us to maintain and to do much better in future.

8/10 Good

Azhari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Response from cld on 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

8/10 Good

Weng Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The area is nearby the town and can find the coffee shop, massage, chinese sea food restaurant in walking distance.
Stayed 1 night in Aug 2017
Response from CLD on 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Just nice.
Stayed 1 night in Jun 2017
Response from CLD on 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

8/10 Good

Adi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from cld on 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Getting worse
Have stayed there for many years, but the recent stay was just disappointing: 1. The room service staffs repeatedly knocked our door for room service, even tough they knew we're still sleeping in the room 2. Wifi was available, but without Internet connection... what's the point 3. The room cleaning was just lousy - they didn't provide us the drinking water the 2nd night 4. The towel - yaik!!!
Response from cld on 17 Jul 2019
Dear Sir/Madam, We appreciate your review, it's a encouragement for us to maintain and to do much better in future. Thank You

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from cld on 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from cld on 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Basic facilities. Good place if you just want to sleep. Good air conditioner and plenty of hot water. However, TV reception is not good even local channel. Also requested non smoking room andeven though there is 'no smoking' sign in the room, the previous occupants had smoked. It smelts smoke.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
disappointing
Toilet exhaust fan not working, room came with cigarette smell even thought it is a non smoking room.

2/10 Terrible

Abhishek, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite watch had been stolen.
I had a bad and very worst experience in this hotel, Hotel staff guys stolen my watch from the room while cleaning activity. there s no facility for food.
Response from Kith, Front Office Manager on 26 May 2016
Dear Abhishek, We wish to apologise for any inconvenience caused to you. Please note that your feedback is very important to us and we have taken note of it to improve further.

2/10 Terrible

Abhishek, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Watch Stolen from my room
I had a bad and very worst experience in this hotel, Hotel staff stolen my watch from the room while cleaning. there s no facility for food.
Response from Kith, Front Office Manager on 26 May 2016
Dear Abhishek, We wish to apologise for any inconvenience caused to you. Please note that your feedback is very important to us and we have taken note of it to improve further.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Ok for just an overnight
Toilet door got problem. It will be locked but just small issue can sett. Overall normal for budget hotel
Dear Guest, We do apologise for the inconvenience caused. Please be informed that we have since rectified the problem accordingly. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from CLD on 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

6/10 Okay

HELMI