Hotels in Benito Juárez, Puerto Vallarta

"Safety was never a concern, the staff worked very hard to ensure we felt at home. The property is beautiful at every glance! Cleanliness is a top priority and it shows! One thing is for sure RIU has set the bar in terms of what a resort is & should be:) My family is looking forward to another RIU adventure! "

"I honestly never leave bad reviews, but o have to for this property. For the price you pay for this all inclusive- you get about 25 percent of your moneys worth. We stayed there for about 5 days after Christmas and this is what happened: every day the unlimited drink places ran out of water or soda or both, the taco truck takes about 45 minutes to get a taco at and the cleanliness is scary, there are piles of garbage all around the resort- in closets that are opened or unused rooms, nobody ever picks up dirty dishes around the pools… at the end of the evening, there are flies, and bees swarming all the piles of dirty dishes. There are about 1/3 of the amount of pool/beach loungers to accommodate the number of hotel guests. You’ve got about 2.5 choices of places to eat all day which gets old real fast. The pantry that is “stocked” has cup of noodles if you are lucky, and a basic bread/ham sandwich. But usually it’s picked clean and there is nothing edible you can grab. The hibachi restaurant has a fixed menu and is a 2/10 experience. Save your money and don’t stay here. We had high hopes, but they fell incredibly flat. "

"This resort far exceeded my expectations! I have stayed at higher “starred” resorts which came nowhere near this property in terms of overall experience… the property is extremely clean, resort staff are fun & welcoming, and food is good. The pools are on the smaller side but you are right on the beautifully kept beach. I can’t say enough about how clean, well-maintained & safe this hotel feels!! Bravo to the amazing staff who help you have a wonderful stay… as a picky traveller this was the easiest five starts I have given!"

"en general., todo el servicio fue de primer nivel.. en los restaurantes toda la comida esta muuyyyyy rica.!!! la experiencia en general estuvo muy bien..!!!"

"Well, I’ll start with the pros. The hotel and staff are great. Now, I’m assuming they must have paid for any reviews that say the food is 5 stars. First thing I tried: The outdoor “tiki taco” serves stale chips and shriveled-up hot dogs and something resembling a taco tasted so bad everything out there the cheese stuff for the nachos tasted like bargain brand artificial gross I figured that the steak restaurant would be good; you needed to come early and wait in line, so it has to be yummy, I thought. Wrong; they started it off with some stale bread in a cast iron dish. Tasted like Wonderbread that was left open for a few days. The steak and shriveled-up French fries were so disappointing; both of our steaks were overcooked and tough. I thought, “OK, maybe they can only do Mexican food well,” so when we woke up, we tried the breakfast buffet. Kinda like a hometown buffet but with worse food. The worst part was the Mexican food; I’m from Arizona and love Mexican food, and this was just “glop.” They don’t even have tortillas; that’s not a joke; seriously, they don’t have tortillas at the buffet. There is nowhere else to eat close to the hotel, so you are stuck with it unless you Uber to town. No hot tub. Also, they have a separate bar and areas for people who pay for the elite club. I’m glad I didn’t pay for it because it’s all the same food. The pizza in the buffet is the same as the busted Italian restaurant. The hotel is beautiful, but the food is so bad. "

"It was so ridiculous, when you ask for a cup of ice at the bar, and they tell you, is not free . They dont have ice station at the hotel. Also, as guest of the hotel they dont provide a bottle of water either, this is miserable "

"The staff was extremely kind and helpful. Love my ocean view. The facility ( buildingcould be kept up better. "

"Wonderful! Beautiful property and pool, friendly and helpful staff, and great location. The all-inclusive food is just delicious! It’s a beautiful place to stay. "

"Cleanliness 12/10 Location 10/10 Room 10/10 Beach 10/10 Food 6/10 Drinks 9/10 Staff 9.5/10 Not sure why there were things not included in the all-inclusive package. You have to read the fine print (ice cream not included!) Also there was no dish, dishwasher or laundry soap. On the bright side there is a mall and grocery store just outside the gate. Food was ok, but most ppl order lunch from the beach bar so it gets quite backed up. The wait staff are great, as is the beach, the hotel and the rooms. "