Benenden hotels from RM182

"Rooms were dirty, mouldy walls, moudly curtains, previous guests make up and marks all over the headboard, a sink that took a day to drain, old tired bath that no one would ever want to relax in. Hooks hanging half out of the wall. Breakfast was poor, never seen a full English served with roast potatos and they tried to charge £2 for a coffee that isn't from a coffee press... The biggest joke here is that there were people complaining about the state of the rooms in front of us, with similar feedback so why this place decides to operate with such low standards is beyond me. The spa is so average, overcrowded and has strong leisure centre energy with low ceilings and nowhere near enough loungers. After our complaint about the room we were downgraded from a 'luxe' room and given a 'standard mews' room. The new room, whilst it didnt have a dirty headboard or mold, it still had a sink that wouldnt drain, a shower head that was old and broken (missing all the nozzles so water just poured through the holes. The room was such a weird and uncomforable space with no cupboard doors to the storage (leaving ugly fans and iron, hair dryer on show) and it didnt even have space for the stained and burnt ironing board which was therefore just left out in the room for display. Also the room had no mirror or a space to hang the towel and robes. The restaurant on site, we went to was Sage, don't waste your time. expensive, small, average potions. I dont have enough space for this part..."

"Breakfast was good lots of choice staff and facilities great"

"Excellent choice at breakfast"

"Friendly staff, well-kept traditional hotel, and great sea views."

"The food was excellent. The staff were helpful and Friendly. The room was clean, although there was no hooks in the bathroom to hang anything and the shower was leaking at the joint and the temperature control was very sensitive going from warm to very hot with just a minute adjustment."

"Beautiful old hotel with model dining and a beautiful beer garden. Room was great too!"

"Bed comfy. Room fairly clean but staining on bottom of shower curtain and pencil left on floor in bathroom. No hand soap or shower gel in room. Cold tap no proessure. Shower cold. Breakfast nice, but very small portions on the full english. Rotating toaster not working proeprly as bread gets stuck at back. This was a Best Western Hotel, and was AA 3 Stars. Not sure it would get 3 stars now. Overall, it served it purpose. It had a bar, but didn't serve food in the evening. "

"Nice room, good breakfast, nice staff."

"Has been refurbed very impressed with rooms great value for money "