Hi Sir Dennis!We appreciate for sending us your feedback. Our I.T. staff checked the internet signal in your room and it has a strong signal and when he assisted you in connecting to your phone to the internet he said there were certain restrictions in your phone thus he check the reason why you cannot connect. We are currently working out our telephone connection to give you better service.Thank you for staying with us!

Dear Sir Daniel,Thank you for staying with us last March 10, 2023. We hope that you had a nice time during your stay last March 10, 2023. We would also like to know if you have any suggestion/s / comment/s on how we can improve our service/s, amenities as we look forward on your next stay with us.Thank you!

Hi Maam Lorelie, Thank you for your stay here at Hotel Ariana! Your review is very much appreciated and we are looking forward to be of service to you again. Again, our sincerest thanks! God bless!

Thank you so much Ms. Esgee for sharing your feedback with regards to your recent stay here at Hotel Ariana. We are happy to know that we met your expectations and that you had a comfortable and wonderful stay despite the miscommunication with the bed type. I would also like to take this opportunity to update you with regards to the action made by Expedia to the type of bed specified in the booking engine. “ We are looking forward to see you again here at Hotel Ariana. Expedia Reply Expedia Philippines Lodging Team Attachments Jan 7, 2020, 10:51 AM (3 days ago) to me This email is regarding Account: Hotel Ariana (24011397) Hi Gracie, Thank you for getting in touch. The Single/ twin bed were the same, Twin bed is the term for US English and Single bed is the term used for UK English and is system design. We understand that the Single bed term is a more commonly used in Asia region. The UK English version of bed type sizes appear on the following expedia POS Singapore, Malaysia, Thailand, Hong Kong, Australia, New Zealand, India, Taiwan, Philippines, Japan, Korea Please note that we are slowly enrolling in the changes to Single bed instead of Twin bed and it has been reflected in Expedia.com.ph, however Hotels.com has yet to be enrolled for the changes and we hope the changes will take place soon for Hotels.com as well. We're sorry for any inconvenienced may be caused by this and we're looking to have this updated the soonest. I will proceed to close your case but if your request is not resolved, please reply to this email and I’ll be happy to help you further. For support on future issues you can visit our Help Center. Alternatively, you may reach us through our Contact us form in Partner Central. Kind Regards, Nuratika Expedia Group lodging support team Expedia Group Partner Central

Dear Sir / Maam, Your feedback is important to us and we want to hear your comment. We would appreciate if you can tell us your experience. Thank you!

Dear Valued Guest, Greetings from Hotel Ariana! Thank you for your comment. This has reference to your feedback regarding alleged no power during the night of your stay. To have an overview during that night there was power interruption and our maintenance department switched from regular power to generator power and back to normal power. During that night there were twice power interruption which was beyond our control and the same procedure was done. Granting there were brownouts throughout the night, and we are almost booked that night it would be impossible that we did not switch on the genset to power our load and back to normal power since the rest of our guests should have complained the same thing as yours. We also checked the aircons, tv and all the rooms occupied by guests under expedia booking and everything was working well except the air well where air condensing unit is just nearby which has minimal humming sound, unless your windows are open. We would have appreciated if you call our attention that time and should your complain be valid we can transfer you to a room that is comfortable to you. Nonetheless, we thank you again for your comment and hope we have enlightened you.

Greetings from Hotel Ariana! Thank you for your review. However, we cannot view your message.

We are glad that you enjoyed your stay in our hotel. See you again soon! Thank you!