Search Apartments in Basildon

"Pre-checked in online, staff welcoming, explained where our room was, breakfast and took payment for parking. Our room was on the ground floor, just before the main corridor of rooms to the left of the reception. Our door was opposite staff access to I think the restaurant, the window out onto the garden area. The room was clean (although the net curtains were worn), spacious with a large bed, fridge, desk and fan. Bathroom was clean also. The room was fine, but people seemed to gather outside our door as the corridor area was wider, looking for room numbers on the signage etc. We listened to many conversations, late into the night, hearing them continue to tell others in the party to be quiet when entering the corridor to the other rooms. We were woken at 3am to a group chatting loudly outside our door and again at about 6am to what sounded like staff moving trollies outside the door. The weather was not great, but i think in the summer you would have the noise of the bar garden late into the night too. We used the gym at 7am, a nice well equipped facility, and the pool looked nice also. The restaurant was ok, but expensive! We visited for dinner, my husband said the brisket was bland. The cheese board was nice, but no cutlery apart from a sharp knife was provided, and no small plates given to share. The staff were nice, but no check was done and we had to call someone over for the bill. Breakfast buffet was good, but the hash browns under cooked and the coffee awful."

"The room was great. Very clean and tidy. The bathroom had a foul odour in it that we couldn’t get rid of. The staff are lovely and helpful. The pool/sauna area was also great to be able to use during our stay. Thank you"

"My bed broke? In my sleep and messed up my neck. The hotel in general is usually good but this occasion was a nightmare."

"Only stayed one night"

"Comfy beds, helpful and polite staff, would stay again."

"Really great stay."

"Great stay and breakfast "

"Breakfast was amazing! Didn’t realise we had it included when I booked and there was so much selection and it was great quality!! Bed was soooo comfortable! Room was spacious, clean and quiet. Staff were really friendly and helpful. Lovely convenient hotel in great location. "

"Staff were polite friendly and professional. I was disappointed there were no bathrobes. For a five star hotel also disappointed that they use those small cartons of milk, I would have expected a bottle or carton in the fridge. Drinks expensive."