8/10 Baik
Lai Sein
Mengembara bersama keluarga
20 Jul 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Modern decor but upkeep needs to be improved!
We arrived in the morning and I already knew that the check-in time is 3pm but was hopeful that we could get in earlier. We had to wait till 3pm and had to ask a few times at the reception before we were given a room and when we went up, we were informed by the cleaning staff that it was not ready! So we went back down and Isaac at the counter, gave us vouchers for free drinks while we waited. It was after over an hour before we managed to get into the room to rest (past 4pm!!). This room had warped floor tiles at the entrance to the bedroom and the bidet was located next to the tub making it tricky to climb into the bathtub to have a shower. Some days the tea bags were not replenished. The rooms were reasonably maintained daily though there were obvious spots where it was not cleaned! The location was close to bus stops and the metro at Sants. There are quite a few interesting food discoveries nearby as well. I was pleasantly surprised that I could seek the advice of medical doctor for free and Isaac helped me out on this. The medical team at the hospital quickly helped me sort this out and I purchased the meds from a pharmacy down the block. Another shout-out to Laura for arranging my move to my son's room after he checked out. This room had a little bit more space and the bidet and toilet were located away from the bathtub! The staff at the reception were generally friendly.
Lai Sein
Menginap 9 malam pada Jul 2024