Hotels near Baptist Emergency Hospital - Kelly

"Someone broke into my room and the staff was nonchalant about it. I received a call about my dogs barking. I came back to the hotel to find them enraged and one of the released from their cage. There were articles of clothing in the room that weren’t mine, my husbands duffle bag had been rummaged through and someone placed a towel in my dogs bed strategically. I went to the front desk to complain. I told the male staff I didn’t feel safe. Not once did he offer to give me a different room while he “investigated” the issue. I went back to the room and felt this weird feeling of being watched. I went back down and asked for a different room. The male staff also was more concerned about my deposit and said I could leave instead of having empathy and giving me another room. When I asked for another room still, nonchalantly, he said “okay”, gave me another room. The entire stay that same male employee was glued to his computer with a hand on each side. He never left that position. His concern was with whatever was on that screen for hours. I will never stay at this chain of hotels again. "

"All was good."

"I’m 42 and have done a lot of travelling. This hotel stands out! I’ll never forget it and can’t wait to visit again. "

"Very convenient location to the riverwalk. "

"Nice location, friendly staff, room was okay but not as clean as I am used to from previous stays there. Had to wait an hour past Check-in time for room to be ready- not worth the almost $500 we paid for one night stay (with valet parking). "

"Great "

"The hotel is clean, comfortable, and perfectly situated at both the river walk and reasonable walking distance from the convention center. There is a french bakery across the street, the hotel has decent restaurants, and there are great places to eat and steakhouses nearby. The only reason I'm not giving 5 stars is because the first I was supposed to get there, the hotel was overbooked and I had to spend the night in a very shady motel they booked for me. Otherwise, had a fantastic stay."

"Good overall hotel"

"This hotel enjoys an ideal location. The Historic Market, Riverwalk, La Villita and the San Fernando Cathedral are all an easy walk. The hotel itself would benefit from a facelift. It feels tired and dated. Ancient carpeting, bathrooms that haven’t been updated in decades and a brown/beige color palate. Yuck. However, the staff are pleasant and the breakfasts are adequate. In brief, a disappointing experience at over $300 a night!!! Hugely overpriced. "