Hotel dengan Kolam Renang di Banwell

"The hotel itself is excellent - great location and architecture. The cool atmosphere and aircon were welcoming on the hottest June day ever recorded in Cardiff! The facilities were great - including bedroom, bar and pool / spa. A couple of disappointments though. Guaranteed check-in from 3p.m. We arrived at 2.15 so went to the bar to wait. By 3.30 still no room, so after a lot of to-ing and fro-ing they eventually found us an upgrade. The breakfast - distinctly average for the price and...

"Good location and ideal for a short stay"

"Great place - a pity the redtaurant closes relatively early, and the long queue for breakfast was annoying..."

"Edward stood out as an exceptionally helpful member of staff. So informative, friendly and knowledgeable and nothing was too much trouble. He went above and beyond and we were very grateful as it was our first visit to Cardiff. We had a deluxe room which was very comfortable, executive lounge was an added bonus. Breakfast was amazing, plenty of of choice."

"Rooms were clean, well appointed and were massive. The wardrobe being situated in the bathroom is a little odd. The parking is charged at £13 per night so quite pricey. Breakfast good, bar area nice. Staff very friendly and helpful."

"Nice hotel stayed here previously and it was great , so booked to return for a special occasion with friends, contacted the hotel prior to visit to ask fir rooms on the same floor preferably near to each as we were celebrating 2 special birthdays Unfortunately this was a complete waste of time as when we arrived we were one on the first floor and the other on 4 th So disappointed they supposedly upgraded us but to floors 3 and 4 still not together such a a disappointing experience "

"Check in very slow and after travelling 3 hours with elderly disabled parents, our room was not ready, which is understandable. But the only offer to get changed for a wedding was in the changing rooms a flight of stairs down or the toilets! The girl on reception was adamant there wasn’t any other option available and was very unconcerned of the needs for my disabled mother. Breakfast the next morning was also very poor and hardly any hot food left on the buffet. The disable room wet room was...

"Thank you to Sabrina the duty manager for responding to the issues we experienced positively and for taking ownership of them. She was a credit to the hotel, worked hard and clearly cared about the guest experience. Sabrina was also thoughtful as she knows the other issues we experienced (nothing to do with the hotel) following a recent visit to Mexico. We originally booked an accessible room. We did so purposefully because that room had a king sized bed. Unfortunately the room was tidy but was...