Front of property

Reviews of Vince Hotel Pratunam

4 out of 5
Vince Hotel Pratunam
26/2 Alley 2, Petchaburi 11, Petchaburi Road, Phayathai, Ratchathewi, Bangkok

Reviews

8.0

Very good

Rating 10 - Excellent. 152 out of 497 reviews" "
Rating 8 - Good. 220 out of 497 reviews" "
Rating 6 - Okay. 89 out of 497 reviews" "
Rating 4 - Poor. 25 out of 497 reviews" "
Rating 2 - Terrible. 11 out of 497 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mei Chei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient location and clean room. Love the complimentary tradition costume photoshoot. Definitely will recommend to friends!
Stayed 3 nights in Apr 2024

10/10 Excellent

Amie

Stayed 7 nights in Feb 2024
Response from Mr. Pornanun K. (Mr.) on 28 Apr 2024
Dear Amie,Thank you for your 5-star rating! We're thrilled to hear that you had an excellent experience during your stay with us. If there's anything specific that made your stay memorable or if you have any feedback to share, please feel free to let us know. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Best regards,

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at the Vince Hotel! Staff is very kind and helpful, lots of free activities such as massages, free popcorn, water and juice in the lobby, photoshoot in traditional Thai outfits, and complimentary fried chicken! The room was spacious with cute decor. Breakfast was delicious and had lots of variety! Even some beautifully plated dishes too. Would recommend staying here!
Stayed 3 nights in Apr 2024
Response from Mr. Pornanun K. (Mr.) on 28 Apr 2024
Dear Jordan,Thank you for choosing to stay at Vince Hotel and for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your time with us and that our staff made your stay pleasant and comfortable.It's fantastic to hear that you appreciated the various complimentary activities and amenities we offer, including massages, free popcorn, water, juice, traditional Thai outfit photoshoots, and complimentary fried chicken. We strive to provide our guests with a memorable and enjoyable experience, and we're delighted that you found these offerings enjoyable.We're also glad that you liked the spacious room with cute decor and that you found our breakfast delicious with lots of variety, including beautifully plated dishes. Providing a satisfying dining experience for our guests is important to us, and we're thrilled that we met your expectations in this aspect.Thank you for your recommendation, and we look forward to welcoming you back for another fantastic stay in the future!Best regards,

10/10 Excellent

Loh Kah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff.. location was abit way out but the caddy service is 24hrs n fast..
Stayed 5 nights in Mar 2024
Response from Mr. Pornanun K. (Mr.) on 28 Apr 2024
Dear Loh Kah,Thank you for choosing to stay at Vince Hotel and for sharing your feedback on Expedia. We're delighted to hear that you found our staff fantastic and that you appreciated our 24-hour caddy service.We understand that our location may be a bit further out for some guests, but we're glad that our caddy service helped to alleviate any inconvenience and provided fast transportation for you.We appreciate your positive comments and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Best regards,Mr. Pornanun K. Front Office Manager

8/10 Good

Shaoshan

Liked: Cleanliness, staff & service, amenities
The decoration of the room is very average, not worth the price
Stayed 1 night in Mar 2024
Response from Mr. Pornanun K. (Mr.) on 28 Apr 2024
Dear Shaoshan,Thank you for sharing your feedback on Expedia. We're sorry to hear that you found the decoration of the room to be average and not worth the price.We value your input and take all guest feedback seriously. We strive to provide accommodations that meet the expectations of our guests in terms of both comfort and value. Your comments will be shared with our team for review and consideration as we continuously work to improve our offerings.If there are any specific aspects of the room decor or amenities that you believe could be improved, please feel free to share them with us. Your feedback helps us understand how we can better meet the needs and preferences of our guests.We appreciate your patronage and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Best regards,

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent stay, room was big for three adults!
Stayed 4 nights in Feb 2024

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service
We decided to book Vince Hotel after reading positive reviews and were happy with our choice. The buffet breakfast offered a diverse selection, with unique offerings each of the four days we dined. The hotel staff provided friendly and courteous service throughout our stay. Pros: - Buggy service to nearby areas. - Breakfast buffet had a variety of choices and changed every day. - The Thai costume service was excellent; Foy and Nam were very helpful and professional. Cons:  We could hear people walking and talking next to our rooms, but other than that, we slept well.
Stayed 4 nights in Jan 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved free shuttle that would scoot you around to local market and metro stations, very thoughtful and convenient. Included breakfast buffet had excellent variety of both Asian and western dishes. Front desk staff, bellboys and shuttle drivers in particular were very friendly and kind. Did not love smell of our room…there seemed to be a lingering smell of sewage when we returned back to our room after being out…not sure if it was the way the way the water system worked in the hotel but it was off-putting. The gym was very small and basic, would have liked a bit more space to do free weights, and having drinking water and wipes to clean down equipment should be a given in any hotel gym but were lacking in this one.
Stayed 3 nights in Jan 2024

6/10 Okay

yaron

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Zeyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was amazing
Stayed 3 nights in Nov 2023

8/10 Good

Aven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but rooms are not as soundproof as they could be, overall was a good stay though and would recommend, good value hotel for the price
Stayed 2 nights in Nov 2023
Response from Mr. Pornanun K. (Mr.) on 17 Nov 2023
Dear Aven,Thank you for taking the time to share your feedback about your recent stay with us on Expedia. We appreciate your kind words and are pleased to hear that overall, you had a good stay and found our hotel to be a good value for the price.We also appreciate your observation about the soundproofing in the rooms. We take guest feedback seriously and will certainly look into ways to improve this aspect to enhance the comfort of our guests.Your recommendation means a lot to us, and we hope to have the opportunity to welcome you back in the future. If there's anything specific you'd like us to address or if you have any additional suggestions, please feel free to reach out.Thank you for choosing us, and we look forward to serving you again.Best regards,Mr. Pornanun K. (Mr.)Front Office Manager

8/10 Good

CHOW MEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and the room is spacious.
Stayed 4 nights in Nov 2023
Response from pornanun on 17 Nov 2023
Dear CHOW MEI,Thank you for taking the time to share your feedback following your stay with us on Expedia. We're delighted to hear that you found our staff to be friendly and enjoyed the spaciousness of your room.Your positive comments are truly appreciated and serve as a great motivator for our team. We're committed to providing exceptional service and comfortable accommodations, and it's rewarding to know that we've met your expectations in these aspects.If there are any specific aspects of your stay that stood out to you or areas where we can further enhance your experience, please feel free to let us know. We value your input and are always looking for ways to improve.Thank you for choosing Vince Hotel, and we look forward to welcoming you back for another positive experience in the future.Best regards,Mr. Pornanun K. (Mr.)Front Office ManagerVince Hotel

4/10 Poor

Ng

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
During my stay between 13 to 16 Oct 2023 in Vince Hotel everything is going smooth but on the second day it’s my mistake to rush out the hotel without knowing my safe box wasn’t locked with my 3 pieces 1000 baht and passports in it and realizing it when I got back hotel at evening. We remembered clearly as we set aside the money for our friend the following day. I approached your reception staff and got back nothing only acknowledgement. Saying they checked but cleaner did not took it. If the money was placed on the desk of course I am perfectly fine as cleaner may mistaken it as a ‘tip’ when entering my room for room tidiness but it was left inside the safe box!!
Stayed 3 nights in Oct 2023
Response from pornanun-Front office manager on 17 Nov 2023
Dear Ng,Thank you for sharing your concerns about your recent stay at Vince Hotel. We sincerely apologize for any inconvenience you experienced during your visit.We take matters of guest security and satisfaction very seriously, and we are truly sorry to hear about the incident with your safe box. I want to assure you that we have thoroughly investigated this matter, and our staff maintains the highest standards of honesty and integrity. As mentioned during your stay, our team has looked into this issue, and we can confirm that our staff did not take the money from your safe box.We understand how concerning this situation must have been for you, and we regret any distress it may have caused. Please know that we continuously strive to provide a safe and secure environment for our guests.If there is anything else we can do to address your concerns or if you have additional details to share, please do not hesitate to reach out to us directly. We value your feedback and the opportunity to make amends.Thank you for your understanding.Best regards,Mr. Pornanun K. (Mr.)Front Office ManagerVince Hotel

10/10 Excellent

Koon Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
high pillows
it has good location & nice rooms however the pillows were too high for me.
Stayed 2 nights in Jul 2023
Response from pornanun on 16 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our location and rooms to be to your liking.We apologize for any inconvenience you experienced with the pillows. We understand that pillow preferences can vary from person to person, and we appreciate your input. If you decide to stay with us again in the future, please feel free to let our staff know about your pillow preference, and we'll do our best to accommodate your needs.We value your feedback and hope to have the opportunity to welcome you back for another stay.Best regards,Vince Hotel Pratunam

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel. The rooms are clean and big in space. The buffet breakfast is amazing. I would recommend getting there earlier because it does get busy.
Stayed 3 nights in Jul 2023
Response from pornanun on 11 Jul 2023
Thank you for your positive review! We're thrilled to hear that you enjoyed your stay at our hotel. It's great to know that you found the rooms clean and spacious, providing you with a comfortable experience. We're also delighted that you enjoyed our buffet breakfast, and we appreciate your recommendation to arrive earlier to avoid any crowds. Your feedback is valuable to us, and we strive to provide a pleasant and convenient experience for all our guests. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We look forward to welcoming you back on your next visit!

10/10 Excellent

Nur Nadeera

Stayed 2 nights in Jun 2023
Response from pornanun on 11 Jul 2023
Thank you for your positive review! We're thrilled to hear that you enjoyed your stay at our hotel. It's great to know that you found the rooms clean and spacious, providing you with a comfortable experience. We're also delighted that you enjoyed our buffet breakfast, and we appreciate your recommendation to arrive earlier to avoid any crowds. Your feedback is valuable to us, and we strive to provide a pleasant and convenient experience for all our guests. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We look forward to welcoming you back on your next visit!

6/10 Okay

Sang Ein

Disliked: Staff & service
Stayed 5 nights in Jun 2023
Response from po on 16 Aug 2023
Dear Sang,Thank you so much for your outstanding rating! We are thrilled to receive a perfect score from you and appreciate your positive feedback.It's wonderful to know that we met or exceeded your expectations in all areas of your stay. Providing excellent service and a memorable experience for our guests is our top priority, and we are delighted that we achieved that with you.If there is anything else we can do to further enhance your future visits or if you have any additional feedback or suggestions, please do not hesitate to let us know. We are always looking for ways to improve and provide an even better experience for our valued guests.Once again, thank you for your glowing review and for choosing our hotel. We look forward to welcoming you back in the future for another exceptional stay.Best regards,Pornanunfront office manager

10/10 Excellent

Prince

Stayed 5 nights in Jun 2023
Response from pornanun on 2 Jul 2023
wonderful to know that we met or exceeded your expectations in all areas of your stay. Providing excellent service and a memorable experience for our guests is our top priority, and we are delighted that we achieved that with you.If there is anything else we can do to further enhance your future visits or if you have any additional feedback or suggestions, please do not hesitate to let us know. We are always looking for ways to improve and provide an even better experience for our valued guests.Once again, thank you for your glowing review and for choosing our hotel. We look forward to welcoming you back in the future for another exceptional stay.Best regards,Pornanunfront office manager

10/10 Excellent

Ki Shing

Stayed 3 nights in Jun 2023
Response from Pornanun front office manager on 25 Jun 2023
Dear Ki ShingThank you so much for your outstanding rating! We are thrilled to receive a perfect score from you and appreciate your positive feedback.It's wonderful to know that we met or exceeded your expectations in all areas of your stay. Providing excellent service and a memorable experience for our guests is our top priority, and we are delighted that we achieved that with you.If there is anything else we can do to further enhance your future visits or if you have any additional feedback or suggestions, please do not hesitate to let us know. We are always looking for ways to improve and provide an even better experience for our valued guests.Once again, thank you for your glowing review and for choosing our hotel. We look forward to welcoming you back in the future for another exceptional stay.Best regards,Pornanunfront office manager

10/10 Excellent

Elizabeth

Stayed 6 nights in May 2023
Response from pornanun on 15 May 2023
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an excellent stay at our hotel for four nights. Providing exceptional service is our top priority, and we are delighted that our reception team, Mr. Nut and Ms. Mac, were able to exceed your expectations. We will definitely pass on your kind words to them.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from pornanun on 15 May 2023
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an excellent stay at our hotel for four nights. Providing exceptional service is our top priority, and we are delighted that our reception team, Mr. Nut and Ms. Mac, were able to exceed your expectations. We will definitely pass on your kind words to them.

8/10 Good

Song Seng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was extremely spacious for three persons and very comfortable, will consider booking again in same hotel. Buffet was really good.
Stayed 3 nights in Apr 2023
Response from pornanun on 7 May 2023
Thank you for your review! We're delighted to hear that you found our rooms to be extremely spacious and comfortable for your party of three. It's great to know that you had a comfortable stay, and we appreciate your kind words. We would be more than happy to welcome you back in the future if you decide to book with us again. Additionally, we're glad you enjoyed our buffet; it's always a pleasure to provide a satisfying dining experience. Thank you for choosing our hotel, and we look forward to serving you again soon!

10/10 Excellent

Jackson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
everything was great ! food was great too huge spread for breakfast.
Stayed 2 nights in Apr 2023
Response from pornanun-Front office manager on 20 Apr 2023
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your experience with us and that you were satisfied with our breakfast spread. We're grateful for your kind words and will be sure to share your feedback with our staff. We hope to see you again soon!

8/10 Good

neo

Stayed 3 nights in Mar 2023
Response from pornanun on 25 Mar 2023
Thank you for sharing your positive experience at the hotel. We are glad to know that you had a great stay and that our staff were helpful. We look forward to welcoming you back again in the future.

8/10 Good

Geeta

Stayed 2 nights in Mar 2023
Response from Pornanun on 16 Mar 2023
Thank you for choosing to stay with us. We are grateful to receive a score of 8/10 and are pleased to know that you had a good time during your stay with us. We value your feedback and look forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. The the staff was great and the bed was sooo comfortable. My only issue was that the pool is much smaller than it appears in the pics so lap swimming wasn’t going to work. Nice hotel though that I would stay at again.
Stayed 2 nights in Mar 2023
Response from Pornanun on 13 Mar 2023
Thank you for choosing to stay with us and for taking the time to share your experience. We're glad to hear that you found our staff to be great and enjoyed the comfort of our beds.We apologize that the pool size did not meet your expectations. We strive to accurately portray our facilities on our website, and we regret any confusion that may have arisen from the pictures. We'll take your feedback into consideration as we continue to improve our services and amenities.Thank you for considering staying with us again. We would be delighted to welcome you back in the future.best regards

10/10 Excellent

Julie Seow Li

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms are unique and pretty. The location is good and there’s a free shuttle to nearby areas around the hotel like the bts station and so on! would stay here again :)
Stayed 3 nights in Mar 2023
Response from pornanun on 13 Mar 2023
Thank you for taking the time to write a positive review about your experience at our hotel! We're thrilled to hear that you found our rooms to be unique and pretty. We take pride in offering our guests a comfortable and memorable stay.We're also glad that you found our location to be convenient and that our free shuttle service was helpful in getting you around to nearby areas like the BTS station. We want to make sure our guests have a hassle-free stay and are able to explore the city with ease.Thank you for choosing to stay with us and for leaving such a great review. We look forward to welcoming you back in the future!

10/10 Excellent

YIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel nice and clean. Staff very helpful. Thank you very much to Mr Sam for helping a lots in transportation, shopping and dining places.
Stayed 5 nights in Feb 2023
Response from pornanun on 11 Mar 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our staff to be helpful. We'll make sure to pass along your kind words to Mr Sam for his excellent assistance in transportation, shopping, and dining recommendations. We're glad that we could make your trip a pleasant one and we hope to have the opportunity to welcome you back soon!

8/10 Good

Christine

Liked: Cleanliness, staff & service
We enjoyed the Buffet Breakfast and the fun touch of popcorn in the lobby 😂 Definitely come here again! Traditional Thai outfit dress up was a great idea, Unfortunately we didn’t have time to do, perhaps next time.
Stayed 3 nights in Feb 2023
Response from pornanun on 11 Mar 2023
Thank you for taking the time to write this wonderful review! We're thrilled to hear that you enjoyed our Buffet Breakfast and the quirky touch of popcorn in the lobby. It's always great to know that our guests appreciate the little things that make their stay special. We're sorry to hear that you didn't have enough time to experience our Traditional Thai outfit dress up, but we hope that you'll have the opportunity to do so during your next visit. Thank you for considering us again for your future travels, and we look forward to welcoming you back soon!

8/10 Good

Howe Xian Chao

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pros: solid 3 star hotel, nice pool area, good breakfast selection, very nice service, free extras Cons: new(ish) hotel but poor build quality and room ventilation
Stayed 4 nights in Feb 2023
Response from pornanun on 11 Mar 2023
Thank you for taking the time to provide us with your feedback. We're glad to hear that you enjoyed our pool area and breakfast selection, and that our service met your expectations. We appreciate your constructive criticism regarding our build quality and room ventilation, and we will definitely take this into consideration as we strive to improve our facilities for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future with improvements made to your satisfaction.

8/10 Good

Mathias

Stayed 6 nights in Feb 2023
Response from pornanun on 11 Mar 2023
Thank you for taking the time to review your recent stay with us. We're glad to hear that your overall experience was positive and that you gave us a score of 8 out of 10. We appreciate your feedback and will use it to continue to improve our services and facilities for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future!

10/10 Excellent

Lynne

Stayed 3 nights in Feb 2023
Response from pornanun on 11 Mar 2023
Wow, thank you for such an amazing review and a perfect score of 10 out of 10! We're thrilled to hear that you had an excellent stay with us and that we exceeded your expectations. It's always a pleasure to receive positive feedback from our guests, and we're glad to know that we were able to make your stay memorable. Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future!

6/10 Okay

KIM LING

Travelled with family
I don't like that not follow what i book the room, give the corner room, room next the lift, i booked 3 room given 1 room at the corner, 1 room next to the lift, 1 room at the middle of the walking road, that is really terrible. Location is good
Stayed 2 nights in Jan 2023
Response from pornanun on 11 Mar 2023
Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations and that we were not able to provide the rooms that you booked. We apologize for the inconvenience caused and we will do our best to ensure that this issue is addressed and improved. However, we're glad to hear that you found our location to be good. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future with better accommodations.

6/10 Okay

SOK LAK

Travelled with family
Location good for shopping, but i don't like given us the room that located at the corner , next to lift, too noisy
Response from pornanun on 11 Mar 2023
Thank you for sharing your feedback with us. We're glad to hear that you found our location to be convenient for shopping, but we're sorry to hear that you were not satisfied with the room that you were given. We apologize for any inconvenience caused by the room location and noise from the lift. We understand that a good night's sleep is crucial for our guests' comfort, and we will take your feedback into consideration for future improvements. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Generally good. Room is clean and pleasant. Abit of crack of the tiles and space is kinda small.
Stayed 4 nights in Dec 2022
Response from pornanun on 11 Mar 2023
Thank you for your review. We're glad to hear that you found the room clean and pleasant. We apologize for any inconvenience caused by the cracks in the tiles and the limited space. We will take note of your feedback and strive to improve our facilities for a better guest experience. Thank you for staying with us and we hope to welcome you back soon.

10/10 Excellent

KAJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome in every way
Stayed 5 nights in Sep 2022

4/10 Poor

Somaly

Travelled with family
Disliked: Staff & service
Rude receptionist
Stayed 1 night in Sep 2022

8/10 Good

Lili

Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The room we stayed is not clean at all. there's a foul smell the moment we step into the room! there's no 24hrs room service. Room floor is dirty, smelly room n toilet.
Stayed 6 nights in Jul 2022
Response from pornanun on 11 Mar 2023
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not satisfied with the cleanliness of your room and the unpleasant smell you experienced. We take all feedback seriously and will take immediate steps to investigate and address this issue.Regarding the room service, we apologize for any inconvenience caused as we do not provide 24-hour room service. We will take your feedback into consideration for future improvements.We apologize for any inconvenience caused during your stay, and we hope that you will give us another chance to provide you with a more enjoyable experience in the future. Please do not hesitate to reach out to us directly if you would like to discuss your experience further. Thank you for choosing to stay with us.

2/10 Terrible

Shiori

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I arrive , I had so many troubles. Wifi can’t connect (Front desk also just tell me I don’t know which I had difficulties to find my direction) and hotel was SO Dirty! Staffs aren’t helpful at all(they are either eating behind the door or playing phone) whenever I went up to use hotel , drunk Chinese mens are always using. There is cockroaches at FO. Kettle was rusty. Phone doesn’t connect(in the end fixed) bathrobe has holes. Bedsheet had yells stain UPON check in. FO seems they don’t know how to solve whenever I told issues. Breakfast is really limited items(bread , noodle , rice , egg , sausage , salad and 2 fruits) I can’t say enough how frustrated I was. I stayed several B&B and they are MUCH BETTR compared to this hotel. SERIOUSLY NOT RECOMMENDED!!!!!
Stayed 4 nights in May 2022
Response from pornanun on 11 Mar 2023
Thank you for sharing your feedback with us. We are deeply sorry to hear about the numerous issues you experienced during your stay. We understand that you had troubles with the WiFi, and we apologize for any inconvenience caused. Additionally, we apologize for the cleanliness issues you encountered in your room and the behavior of some of our staff members. We take all feedback seriously and will take immediate steps to rectify these issues.We are sorry to hear that our breakfast selection did not meet your expectations, and we will consider ways to improve this in the future. We appreciate your feedback and will work hard to address these issues so that we can improve our services and provide a better experience for our guests.Thank you for choosing to stay with us, and we hope that you will consider giving us another chance to provide you with a more enjoyable stay in the future.

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2020

8/10 Good

Sim

Liked: Cleanliness, staff & service
Smoking outside non-smoking room and bad acoustic.
The stay was ok. We did't realize the corridor was naturally ventilated which causes smoke from people smoking along the corridor to go into the room. The acoustic from wall to wall is bad also. We can hear people talking next door. The staffs were really helpful and friendly though.
Stayed 2 nights in Feb 2020
Response from pornanun on 11 Mar 2023
Thank you for taking the time to share your feedback with us. We are glad to hear that your stay was overall okay and that our staff was helpful and friendly.However, we apologize for any inconvenience caused by the naturally ventilated corridor and the resulting smoke entering your room. We understand that this can be unpleasant and we will take your feedback into consideration to explore ways to improve this issue.We are sorry to hear that the acoustic from wall to wall was not ideal and that you could hear people talking next door. We will also take your feedback into consideration to explore ways to improve the soundproofing in our rooms.Thank you for choosing to stay with us, and we hope that you will consider staying with us again in the future. If you have any further concerns or suggestions, please do not hesitate to let us know.

4/10 Poor

Liefke

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids and family friendly. Location is good close to shops and restaurants. The hotel have carts to take you Around the area.
Stayed 7 nights in Jan 2020
Response from pornanun on 11 Mar 2023
Thank you for sharing your positive experience at the hotel. It's great to hear that you found the hotel to be kid and family-friendly and that the location was convenient for exploring the shops and restaurants nearby. It's also great to know that the hotel offers carts to help guests get around the area more easily. We hope to welcome you back soon for another great stay!

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Disappointed Stay!
It was an UTTER DISAPPOINTMENT. 1) Booked Superior but was given a different room that was not shown in the website. Was told on the day of check in that "The room you booked is currently not available". WHY PROCESS THE BOOKING WHEN IS IT NOT AVAILABLE? FELT CHEATED. 2) Asked when will our room be available and got an answer "Even if there is city view, you can't view the whole city". 3) Room was not as clean as I thought it would be. No luggage rack, you either make do of what you have or put it on the floor. 4) Room service was bad. Called three times with 10 to 15 minutes interval to get toilet papers/tissues. 5) Staff was frustrated to unclog our toilet. 6) Check out luggage was left aside when clearly, there was still space in the "Luggage room". 7) Remember to request bottles of water before checking out because they will not provide after. 8) After "sales" service is important to me, thus did not leave a good impression. 9) Not bad for the variety of breakfast options but the same everyday. 10) Request for non smoking room but smell smoke everyday. 11) Nice welcome drink with free pop corn. 12) Buggy service was quick. Too disappointed to even snap a photo for memories. Will DEFINITELY NOT VISIT this hotel again.
Stayed 3 nights in Dec 2019
Response from PK on 31 Dec 2019
Dear value Guest, Greeting from Vince Hotel! Thank you for your time to made a review for us. We have to say apologize for all of this problem during your check in till check out. We will take action and find out with our manament to solve all the comment that you gave us. We hope to welcome you next time. Thank you

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Pornanun on 29 Dec 2019
Dear Value Guest, Greeting from Vince Hotel Bangkok ! Thank you for your feedback and comments. We are delighted that you enjoyed your stay with us and hope that we will have the opportunity to welcome you back soon. We are constantly striving to improve and make our Guest’s experiences more enjoyable and satisfying and your comments are valuable to us. With best regards Pornanun K. (Mr.) Front Office Manager

10/10 Excellent

Arie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the money
Nice hotel. Our family room has bunk beds. Hence despite small in size but there’s lots of space.
Stayed 5 nights in Dec 2019
Response from Pornanun on 23 Dec 2019
Dear Value Guest, Greeting from Vince Hotel Bangkok ! Thank you for your feedback and comments. We are delighted that you enjoyed your stay with us and hope that we will have the opportunity to welcome you back soon. We are constantly striving to improve and make our Guest’s experiences more enjoyable and satisfying and your comments are valuable to us. With best regards Pornanun K. (Mr.) Front Office Manager