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Reviews of Indra Regent Hotel

4 out of 5
Indra Regent Hotel
120/126 Rajaprarop Road, Bangkok, Bangkok

Reviews

7.2

Good

Rating 10 - Excellent. 163 out of 1000 reviews" "
Rating 8 - Good. 416 out of 1000 reviews" "
Rating 6 - Okay. 253 out of 1000 reviews" "
Rating 4 - Poor. 106 out of 1000 reviews" "
Rating 2 - Terrible. 62 out of 1000 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Fari, erskineville

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very very very run down
Stayed 2 nights in Mar 2024

10/10 Excellent

ToneTone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The security keep your luggage safe
Stayed 1 night in Dec 2023

4/10 Poor

Peter

Stayed 1 night in Dec 2023

2/10 Terrible

EUNHEE

Stayed 1 night in Dec 2023

2/10 Terrible

David

Stayed 1 night in Dec 2023

6/10 Okay

Chee Boon Anthony

Travelled with group
Liked: Cleanliness, staff & service
Like: 1. Venue. Right at centre of Pratunam, within walking distance of Pratunam market, CentralWorld and Big C. 2. Room is clean and spacious. 3. Housekeeping staff is positive and courteous. Dislikes: 1. Premise photos not representing the current conditions. General areas are dimly lit, such as the ground floor entrance, reception and room corridor. Gym, pool and breakfast cafe no longer available. 2. Aircon leaking in one of booked rooms. 3. Administrative coordination between 3rd party online booking website and hotel reservation and reception staff. The staff was unable to find the 2nd room reservation, hence unable to arange for rooms to be adjacent to each other, even when prior email was sent to request for the arrangement. Upon reaching hotel, the reception staff was also unable to find the 2nd room reservation initially and took a subtantial time to finally confirm the reservation. 4. No slippers provided. In conclusion, the hotel is probably not up to its previous grandeur as what the photos suggested.
Stayed 3 nights in Nov 2023

6/10 Okay

Rani

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is very quiet could not see many guests. Inside the hotel no facility at all for dining but out side and around there were pubs and restaurants.
Stayed 3 nights in Nov 2023

10/10 Excellent

ROY

Stayed 3 nights in Oct 2023

6/10 Okay

SELVAM

Stayed 3 nights in Sep 2023

4/10 Poor

Michael

Stayed 6 nights in Sep 2023

10/10 Excellent

Low

Stayed 2 nights in Sep 2023

4/10 Poor

Benjamin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Only good thing is the location. Was ok ten years ago Rundown now
Stayed 3 nights in Aug 2023

4/10 Poor

Ib Asbjorn

Travelled with partner
Disliked: Amenities
Big empty hotel
Stayed 7 nights in Sep 2023

2/10 Terrible

Prhem

Disliked: Cleanliness, staff & service, property conditions & facilities
Reception closed at night very old property
Stayed 3 nights in Aug 2023
Response from Indra Regent Hotel Management on 3 Sept 2023
Dear Prhem,Thank you for sharing your feedback about your stay at our hotel. Currently, Reception operation hours are 06:00-23:30 and after hours will be attended by our 24hr staff at hotel entrance. Apologies for any inconvenience caused. We plan to renovate the hotel soon to enhance the overall guest experience.We hope to have an opportunity to welcome you back in the future.

4/10 Poor

Duy

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Good location…but this hotel have a shady business
Stayed 3 nights in Aug 2023
Response from Indra Regent Hotel Management on 29 Aug 2023
Dear Duy,We understand your frustration and very sorry to hear you did not have a positive experience at our hotel due to charges for damage caused by your family member. Thank you for being our guest. We hope you can forgive us for the charge.

8/10 Good

phil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not coming back.
Stayed 3 nights in Aug 2023

2/10 Terrible

Zenybie

Stayed 5 nights in Jul 2023

10/10 Excellent

Hosuk

Stayed 4 nights in May 2023

10/10 Excellent

KIYOHARU

Stayed 5 nights in May 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness
No breakfast plate for early departures. Even though was paid for. Small cups in room. Not enough toilet paper.
Stayed 1 night in May 2023

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive: Location. The hotel is surrounded by a popular night market focused on clothing and accessories. There are also many street food vendors. If you like Indian cuisine, there are multiple Indian restaurants nearby. Negative: Many amenities the hotel advertises don't exist - room service, cultural activities in their Thai pavilion, spa, children's pool (empty) etc. Overall the property felt deserted and run down. Unacceptable: Staff tried to scam us over a hand towel. Our child spilled some tomato juice and we used a hand towel to try to clean the floor. They tried to charge us 1000 Bhat (about $30) in damages for the towel when there was a sign in the room saying you could buy a new towel for 350 Bhat. We told them we would have the towel cleaned instead. Overall it wasn't the money so much as the extremely odd behavior of the staff over the towel. We got four separate phone calls about the towel - annoying while on vacation - and when we did get it cleaned, they insisted we bring it to the front desk so they could verify we didn't substitute a new towel (what?). We then stood there as they took multiple photos of the towel, held it up to the light to examine, etc. We called Expedia that night and told them we were leaving early. It was getting too weird. When we told the front desk we were leaving they insisted on sending the maid up to verify nothing was "damaged or missing." Overall this is not the way to treat hotel guests.
Stayed 7 nights in Apr 2023
Response from Indra Regent Hotel Management on 5 May 2023
Thank you for your review. We appreciate your valuable feedback and sincerely apologize for falling short of meeting your expectations. There had been some changes at the hotel since the pandemic, our team will double check to make sure our information is correct on all platforms. Regarding charge of THB 1,000, it was for extensive room cleaning including cost of hand towel. However our manager decided to waive all charges and in the end nothing was charged to your account. Please note it is standard check-out procedure to check the room prior to returning the security deposit. There may have been a miscommunication by our staff who will receive further training to improve their hospitality to guests.Our apologies once again for your experience. It is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

KEN

Liked: Cleanliness, staff & service, room comfort
Good service good location
Good overall stay good location and walking distance to every shopping area.
Stayed 4 nights in Apr 2023

6/10 Okay

robert

Stayed 2 nights in Apr 2023

6/10 Okay

robert

Stayed 2 nights in Apr 2023

10/10 Excellent

Frederick

Stayed 4 nights in Apr 2023

10/10 Excellent

Siow Hong

Stayed 3 nights in Mar 2023

8/10 Good

Ean Suat

Travelled with family
Liked: Cleanliness, staff & service
The reception staff was friendly and helpful. The hotel room is spacious and clean, but it looked aged. The hotel located near Airport Rail Link, within 5-10 minutes walk. It is within the Pratunam Market circle hence shopping is superb.
Stayed 3 nights in Mar 2023
Response from Indra Regent on 22 Mar 2023
Many thanks for being our guest.We are so pleased to hear that your stay was enjoyable due to friendly service from our team. We do appreciate your recommendation of our hotel and look forward to welcoming you back soon.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and close to Central shopping and convention
We had a mixup at checkin which gave us a bad first impression. They worked very hard, especially Marissa, to try to make it up to us. The hotel is clean and in a great location. It looks like they are still recovering from the tourism slump; they keep it clean but staffing is less and they are saving money on electricity. Should bounce back soon now that tourism is returning.
Stayed 9 nights in Feb 2023

6/10 Okay

Yaowapa Katie

Stayed 2 nights in Jan 2023

8/10 Good

Peter

Stayed 3 nights in Dec 2022

2/10 Terrible

TASAKI

Stayed 3 nights in Nov 2022

2/10 Terrible

Wiwat

Stayed 2 nights in Nov 2022

6/10 Okay

Lars

Stayed 4 nights in Nov 2022

10/10 Excellent

Jane

Stayed 1 night in Oct 2022

4/10 Poor

RAHUL

Liked: Cleanliness
My experience was not good as I was informed on arrival at the hotel that I had not paid my hotel accommodation for the time duration when in fact I had paid for this stay over a month before I made my travel. I had to call my family in Australia to get to the bottom (I even showed a printout that showed full payment ) then I was told on arrival that I did not have a hotel room booked. Very unprofessional to say the least.
Stayed 3 nights in Sep 2022

4/10 Poor

frank

Disliked: Property conditions & facilities
Very Run down hotel
Do not stay here..the property is extremely run down with no services. Don t get the breakfast, as it ll just go in the bin. I have stayed here 9 times pre covid, last stay was marginal, but latest stay is a definite waste of time...go elsewhere.
Stayed 2 nights in Jul 2022

8/10 Good

G

Stayed 4 nights in Jul 2022

10/10 Excellent

Malcolm

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

8/10 Good

Ivy Kexin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded, good location
Stayed 2 nights in Feb 2020

8/10 Good

Bernard, Bangkok

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Still after all these years they dont give free internet in the rooms.
Stayed 1 night in Feb 2020

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to eat halal food during breakfast buffet
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near shopping good for shoppers and many local food stall around the hotel
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Business traveller
Bathroom at room 1533 where water after bath remains stuck for a while rendering cleaning of your feet a problem. Tissue papers are scarce and of poor quality. Water boiler extremely old and somewhat rusted.
Stayed 2 nights in Jan 2020

4/10 Poor

Rehan

Made complaint about room service- housekeeping, but had no response from the hotel.
Stayed 3 nights in Jan 2020

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

2/10 Terrible

Wei, Singapore

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at the junior suite room with 2 rooms. Booked with specification of 5 guest , paid extra for the 5th person. Room inside no extra bed or arrangement for the 5th person eg. ,4 towel, 4 mineral water..... need to go to lobby to argue for the 5th breadfast in the morning despite having pay for 5 guest. Lousy sevices and attitude, definitley will not recommend.
Stayed 5 nights in Dec 2019