Outdoor pool, pool loungers
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Reviews of iChapter Hotel Suvarnabhumi

4 out of 5
iChapter Hotel Suvarnabhumi
30/19 Moo 7 Soi Manthana, Bangna-Trad, Bangchalong, Bang Phli, Samut Prakan

Reviews

6.4
Rating 10 - Excellent. 1 out of 9 reviews" "
Rating 8 - Good. 3 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 2 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

8.4/10

Cleanliness

7.0/10

Staff & service

2.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Teo

Stayed 1 night in Aug 2023

8/10 Good

Chien-Hsin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean and comfortable
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
OK hotel, but no English and >20min from airport
WARNING: The staff at this hotel do not speak any English. If you book with them, it is unlikely that they will be able to help you with things like a hotel transfer from the airport. We tried contacting this hotel several times before our trip, including soliciting help from Hotels.com, and nobody spoke English or was able to help, no matter who called. Even once we got to the hotel we had to use Google translate to communicate with the staff to check in and check out. The staff also failed to book a taxi for us on the morning we were checking out, despite them writing down the time we needed a taxi for. After asking about the taxi in the morning, they repeatedly told us that they were ordering a taxi, but none came until I translated "we will miss our flight" in the translation app. Then they helped us. We ended up leaving almost half an hour late, and we had to rush through the airport. This hotel is around a 20-30min drive/taxi ride from the BKK airport. Unfortunately, the cab drivers at the airport do not seem to know how to get to this hotel. We had to use Google Maps to show them how to get to this hotel. Other than that, the hotel is OK. The bathroom was suitable, the room was clean, the beds were OK, and the air conditioner worked fine. Breakfast was OK and served to our room in the morning on time, and the staff (while generally unhelpful) were polite.

6/10 Okay

Tim Chye

Disliked: Staff & service
The air-con is noisy and the hotel take in too many China tourists making so much noise every way and hotel dare not let us take the breakfast with the tourist, ended we are eating same old set manual every morning. The hotel staffs can't speak English and they can't even give clear direction to the Taxi driver and ended all Taxi go through the long way to reach hotel, and in fact there was short-cut from highway be it from airport or from city. Over price for this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel
Free shuttle service from the airport. Free breakfast. Awesome and helpful hotel manager. Super friendly front desk staff.

6/10 Okay

Kimmo

Stayed 2 nights in Jan 2023

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
중국 애들 단체로 새벽에 와서 큰소리로 떠들고 아침 일찍 또 다시 떶들고 잠은 자기 틀림 그리고 완전 외곽에 있어 교통편도 최악임
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Four star hotel? Hotels.com, are you kidding me?
This is a hotel for group Chinese tourists. They shouted in the hallway 2AM. Staff was kind but do not speak English. No English TV even CNN. I had to pay cash when checked out because credit card could not be used for unknown reason. The room was clean. There was one staff speaks English helped me a lot when checked in, though.
Stayed 1 night in Sep 2018

8/10 Good

johanne, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel proche de l'aéroport
Hotel proche de l'aéroport mais tout récent et avec encore peu de commodité comme restaurant et bar, il ont le déjeuner seulement . Mais le directeur de l'hotel a été plus arrangeant pour nous en nous prêtant son propre bureau pour nous installer et déguster notre souper avec une bouteille de vin acheté à l'extérieur. Il a commander une pizza pour nous.....
Response from K on 11 Mar 2017
Thanks for staying with us and we already open the restaurant until 10pm. After that, room service menu are available. Hope we can serve you better next time... K