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Reviews of Grand Richmond Stylish Convention Hotel

5 out of 5
Grand Richmond Stylish Convention Hotel
282 Rattanathibeth Rd., Bangkrasau, Muang, Nonthaburi, Nonthaburi

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 108 reviews" "
Rating 8 - Good. 55 out of 108 reviews" "
Rating 6 - Okay. 13 out of 108 reviews" "
Rating 4 - Poor. 7 out of 108 reviews" "
Rating 2 - Terrible. 5 out of 108 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to MRT and conveniently located near many attractions
Stayed 2 nights in Feb 2024
Response from Duty Manager on 24 Feb 2024
Dear Lior,Thank you for choosing to stay with us at Grand Richmond Hotel. and Looking forward to welcoming you back soon. Best regards,Duty Manager

2/10 Terrible

naoki

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Grand Richmond Stylish Convention Hotel on 20 Mar 2024
Dear Naoki,Thank you for choosing to book our property. We always strive to provide the best possible holiday experience to all our guests while staying at our hotel. Sadly, we did not seem to accomplish this goal as reflected by your poor rating.May we know what transpired during your stay? Can you provide us with some details so that we will know what we could have done better?We hope to hear from you soon.Best regards,The Management Team

6/10 Okay

Clara

Liked: Cleanliness, staff & service
I particularly requested a king size bed, which was more expensive in the reservation, but when I arrived at the property they told the only available was a twin room, with two separate beds.
Stayed 1 night in Dec 2023

6/10 Okay

Chao-Ming

Business traveller
Air conditioner air-flow is too strong and make me not comfortable.
Stayed 5 nights in Jul 2023
Response from Duty Manager on 28 Jul 2023
Dear Chao-Ming,Thank you for your review.We deeply regret to learn that our air-conditioner might disturb your recent stay. We will extend this regard to our engineering team to immediate review the issue.We are looking forward to welcoming you again in the future.Best Regards,

8/10 Good

Gin Krishna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Sarun S. on 17 Jun 2023
Dear Gin Krishna,Thank you for your review and rating.We appreciate that your stay went smoothly.Should there be any further comments, please let us know directly.We are looking forward to welcoming you back in the future.Best Regards,

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Sarun S. on 17 May 2023
Dear Todd,Thank you so much for sharing your rating with us.It is very delightful to learn that your stay had been pleasant.We are looking forward to welcoming you in the future.Best Regards,

10/10 Excellent

Daniel

Stayed 2 nights in Mar 2023
Response from Sarun S. on 5 Apr 2023
Dear Daniel,Thank you for staying with us and for rating our hotel. We are happy to hear that everything went smoothly during your recent stay. Should any improvement be needed, please directly reach out to us. We are looking forward to welcoming you in the future.Best Regards,

8/10 Good

Michael

Stayed 7 nights in Mar 2023
Response from Sarun S. on 5 Apr 2023
Dear Michael,Thank you very much for your ratings. We hope that everything went well during your stay. Should any specific improvement be needed, please contact us directly.We are looking forward to welcoming you back in the future.Best Regards,

8/10 Good

Worrarat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Response from Sarun on 28 Dec 2022
Dear Khun Worrarat,Thank you for your review.We are really happy to hear that your recent stay had been pleasant, and we look forward to welcoming you back again in the future.Best Regards,Duty Manager

8/10 Good

Thanny

Stayed 19 nights in Aug 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms and facilities, great spa, I really enjoyed my stay
Stayed 5 nights in May 2022
Response from Sarun on 7 Jul 2022
Dear Khun Michael, Thank you so much for taking your valuable time to give us such precious feedback. We will continue improving our service standard, and we are looking forward to welcoming you back to the Grand Richmond Stylish Convention Hotel. Sarun S. Duty Manager

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Hotel was under renovation .
Stayed 1 night in Jan 2021

2/10 Terrible

yungjui

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Hotel close swimming pool,gym and restaurant for covid-19 but still keep the high price. Very non cost-effective. No matter how , room is clean and comfortable.
Stayed 1 night in Nov 2020

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Tanatorn - Front Office Manager on 24 Feb 2020
Dear Gregory, Thank you for your feedback, we are looking forward to serving you again.

10/10 Excellent

Raymundus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay here is have a good experience, overall is good. need to update in Hotel.com option to select one king size bed, rather than only 2 twin bed
Stayed 1 night in Feb 2020
Response from Tanatorn / Front Office Manager on 17 Feb 2020
Dear Raymundus, Thank you for your compliment and sorry for any inconvenience this may cause during your stay. Looking forward to serving again in the nearest future.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
I arrived at the property at about midnight and the reception had difficulty finding my reservation. They finally found the reservation and changed the room charges to my credit card. Then they asked me for a cash deposit. After paying I was told to sit and wait because my reservation was not in the system. This took about 35 minutes. At check out they make you wait until they send someone to check the room. The hotel uses dispensers for shower gel and shampoo, The shower gel dispenser was completely empty. The gym and pool are okay. Overall the hotel is getting a little worn down. It seems that the hotel is struggling. Features like the fountains at the pool are turned off. They are out of items at the bar etc.
Stayed 2 nights in Feb 2020
Response from Tanatorn / Front Office Manager on 8 Feb 2020
Dear Anonymous, We are regret to hear that you have got an inconvenience upon your checking in throughout during your stay. And thank you for your feedback we would improve our services to be better and be ready to serve you again on next your visit. Thank you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Very Nice Bangkok Hotel. Friendly staff. Nice Breakfast. Clean and Comfortable
Stayed 1 night in Jan 2020
Response from Tanatorn / Front Office Manager on 19 Jan 2020
Dear Anonymous, Thank you for your time to give us the compliment, we are looking forward to serving you again in the nearest future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Yai / FOM on 10 Jan 2020
Dear Guest, Thank you for your feedback and looking forward to serving you soonest.

8/10 Good

Rungkarn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Yai / FOM on 10 Jan 2020
Dear Guest, Thank you for your feedback and looking forward to serving you soonest.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some problems with the Wi-Fi in the rooms. Bandwidth was good but I kept getting kicked off.
Stayed 6 nights in Sep 2019

8/10 Good

Rachel, singapore

Business traveller
Liked: Cleanliness, staff & service
The hotel is very convenient as it is close to MRT station. Old design without bed side charger and the shower gel and shampoo in big bottle iare placed at the basin and not in shower area making them difficult to access. Chinese tourists make the main lobby very noisy at time and messy and dirty at breakfast. The staffs are warm, friendly and helpful. Pleasant stay in general.
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean hotel located in a good location. Very friendly staff.
Stayed 3 nights in Mar 2019

8/10 Good

harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money.
We have stayed in many hotels in countries round the world and this hotel is the best.
Stayed 7 nights in Mar 2019

4/10 Poor

Jay

Disliked: Staff & service
False Advertisement - No Where Near 5 Star
Hotel was minimal, nothing like the 5 stars indicated in the website (false advertisement) . Requested for an iron in my room, none was available; neither was there a laundry or ironing facility anywhere in the hotel . Internet was really slow and my Google Drive dropped many times; almost impossible to have any work done. Seriously doubt how people can have a Convention here !!!
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from Naruephat on 16 Jan 2019
Dear Mr. Anonymous Thanks for staying with us. We appreciate your feedback. Looking forward to welcoming you at our hotel again. Best Regards,

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel good price but on the outskirts things
So the hotel is great but I suspect it’s a favourite with Chinese tour operators as we where one of a few western guests. It has good MRT links which is vital for travel in busy periods but is a long way from any traditional tourist locations. More a residential area. Staff where super and could not fault the hotel. Breakfast was a disappointment in our eyes as it was heavy on the Asian style so it you like rice soup and thinks I would have for dinner you will be fine
Stayed 2 nights in Dec 2018
Response from Narephat Y. on 2 Jan 2019
Dear Mr. Steven Thanks for staying with us. We appreciate your feedback Looking forward to welcoming you at our hotel again. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Naruephat Y on 2 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Naruephat Y on 28 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joseph, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was remarkable in every way, kind, considerate, extremely supportive and attentive to your every need. The names are too numerous to mention but one and all where above average.
Stayed 10 nights in Nov 2018
Response from Naruephat on 28 Dec 2018
Thanks for staying with us. We appreciate your feedback Best Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Cockroach infestation
Not sure what kind of a business hotel this is, there were no bathrobes and slippers provided. Killed 2 baby cockroaches in the room on the first day, decided to forget it but found another 5-6 on second night. Contacted housekeeping which came by with an insect spray in hand. Refused to let them spray as it’ll be impossible to sleep in the room after that. Requested to change room instead which turned out to be yet another fiasco. First room given was still occupied by someone (yes, we were given keys to someone else’s room, how safe is that?); second room was of wrong configuration. Only at 11.30pm were we given the right room. When I handed over the by then mixed-up card keys of the other 3 rooms, the staff, utterly lacking any gd sense, questioned me on the room number for the cards, something which she could easily figure out at the front desk by checking on the computer. No apology fm the hotel throughout the ordeal, neither was there offer to upgrade room (I had to ask for one) or fruit basket as service recovery. Hotel staff are not proficient in a English as well. They could not provide sewing kit or scissors when I tried to borrow them. Only redeeming factor is the decent buffet breakfast, which sadly will not be enticing me back.
Stayed 4 nights in May 2018

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel, friendly staff and convenient to t
The staff, cleanliness and style left me not wanting for anything more. The breakfast was really good and it’s right by the skytrain so it’s convenient for transport. However there is not a lot around the hotel as far as restaurants are concerned so a Taxi is needed if you don’t have your own transport.
Stayed 4 nights in Nov 2017

8/10 Good

Vincent Sr, Bangkok

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel location is on Big main road and walking distance to sky train. Hotel lobby is so comfortable. Room facilities are quite good. Breakfast is great.
Stayed 1 night in Oct 2017

10/10 Excellent

Vincent , Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, MRT station is walking distance. Very quiet and clean. Room is in the good condition and good facilities but small room.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, nice room, but breakfast can improve further add more food

8/10 Good

Mei Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
All the staff is very nice and polite. They provide very good service. The MRT station is next to the hotel. A very big supermarket Big C is opposite to the hotel. Easy to get to JJ Market, around 100bath by taxi.

8/10 Good

saranya, thai

Liked: Cleanliness, staff & service, room comfort
Good staff,comfortable,clean
Good staff ,big room,clean ,close to town ,quick check in and out

6/10 Okay

kwang kong

Liked: Cleanliness
Disliked: Staff & service

6/10 Okay

Verified traveller

Unstable wifi connection
My overall stay was ok except that the free in-room wifi connection wasn't as stable as I wish it would be. It gets disconnected on and off easily so it can be rather frustrating if one is relying on internet to get some work down on the laptop.

8/10 Good

John and Pu, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Hotel
Friendly and convenient hotel for my stay in BKK. Very close to the convenient stores, bank and variety shopping mall. Fine dinning in the restaurant and efficient staff.

6/10 Okay

Sunpang, Thailand

Nothing WOW about it.
For the price I paid, the cleanliness is not as good as I expect. Not recommend for freestyle tourist because there is nothing interesting around the area.

8/10 Good

Brian, New York, NY

Liked: Cleanliness, room comfort
Good hotel to stay
It's ok overall with good selection of buffet.However, the bathroom is a little old, and needs and upgrade. The lady at the reception asked us for 1,000 baht deposit when we already paid the hotels by credit card. A little inconvenient if you don't have cash on site. When we checked out, the different lady did not understand why we were asked about the security deposit. They are obviously not coordinating with one another. The room is nice though.

8/10 Good

meng loong, singapore

Liked: Staff & service, room comfort
nice cozy hotel
good budget hor. but bathroom abit small. and need to walk a distance out to get a taxi

8/10 Good

Peter, Melbourne

Liked: Cleanliness, staff & service, room comfort
Convenient and value for money outside Bangkok CBD
Good and comfortable stay, representing good value for money. Attentive staff.

10/10 Excellent

mijaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is nice & clean
We hope the bed is softer. But overall, the room is exellent. It is quiet. The room we stayed had a city view.

10/10 Excellent

Nichakorn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Duty Manager on 17 Feb 2024
Dear Gin Krishna,Thank you for your review and rating.We appreciate that your stay went smoothly.Should there be any further comments, please let us know directly.We are looking forward to welcoming you back in the future.Best Regards,

6/10 Okay

Pornpimol

Stayed 1 night in Jan 2024

10/10 Excellent

Jamal el

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geweldige hotel!
Stayed 1 night in Dec 2023
Response from Duty Manager on 16 Jan 2024
Dear Mr./Ms. Jamal El ,Thank you for choosing to stay at Grand Richmond Hotel and thank you for taking your time to write this generous review of us.Best regards,Duty Manager

8/10 Good

Hisanori

Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Dec 2023