Mutiara Hotel Reviews

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Reviews of Mutiara Hotel

Mutiara Hotel

Jl Kebon Kawung 60, Bandung, West Java

7.4

Good

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Property conditions & facilities

6/10 Okay

Douglas

16 Feb 2019

Liked: Cleanliness, property conditions & facilities, room comfort

You get what you pay for

An average hotel in Bandung alongside a very busy street close to the main railway station of Bandung. Service was very good, breakfast a typical Indonesian buffet.. I stayed one night on a Saturday, and the other inmates were quite noisy at late hours.

Stayed 1 night in Feb 2019

Response from Rival on 18 Feb 2019

Dear Douglas, Thank you for your valuable reviews. We look forward to welcoming you again soon Regards, Mutiara Hotel

8/10 Good

Verified traveller

31 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2018

Response from RIVAL on 2 Jan 2019

Dear Anonymous, Thank you for your review. Sorry for your discomfort while staying with us, we will do everything we can to improve our service in the future We look forward to welcoming you again soon Regards, Mutiara Hotel

8/10 Good

Verified traveller

20 Nov 2018

Stayed 2 nights in Nov 2018

Response from RIVAL on 22 Nov 2018

Thank you for your valuable reviews. We look forward to welcoming you again soon

8/10 Good

Verified traveller

20 Nov 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2018

Response from RIVAL on 22 Nov 2018

Thank you for your valuable reviews. We look forward to welcoming you again soon

6/10 Okay

affandi, johor bahru

11 Mar 2018

poor wifi connection

poor / no wi fi connection in my room 249. i had to go to the lobby to get the wifi connection. everything else was within my expectation

Stayed 1 night in Mar 2018

Response from Reservation on 12 Mar 2018

Dear Affandi, Thank you for your review. Sorry for your discomfort while staying with us, we will do everything we can to improve our service in the future We look forward to welcoming you again soon Regards, Mutiara Hotel

6/10 Okay

lisma, Medan, North Sumatera, Indonesia

28 Feb 2018

Liked: Cleanliness

If you want to train station its near from hotel.

If want traveling with train. This hotel good for traveller.

Stayed 1 night in Feb 2018

Response from Reservation on 2 Mar 2018

Dear Lisma, Thank you for your valuable reviews. We look forward to welcoming you again soon Regards, Sukajadi Hotel

6/10 Okay

anam, malaysia

20 Jan 2018

Disliked: Cleanliness, property conditions & facilities, room comfort

price is cheap

its verry bad experience where the water flow is very slow.and the place is noisy.

Stayed 3 nights in Jan 2018

Response from Reservation on 23 Jan 2018

Dear Anam, Thank you for your review. Sorry for your discomfort while staying with us, we will do everything we can to improve our service in the future We look forward to welcoming you again soon Regards, Mutiara Hotel

6/10 Okay

oktavia, bandung

22 Dec 2017

Liked: Cleanliness

Just like an old melati hotel

I must catch the first train to jakarta. This hotel is walkable distance from train station

Stayed 1 night in Dec 2017

Dear Oktavia, Thank you for your valuable reviews. We look forward to welcoming you again soon Regards, Mutiara Hotel

8/10 Good

Nazaha

9 Dec 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel..

Everything was ok except for the buffet spread which can be improve..

Stayed 3 nights in Dec 2017

Dear Nazaha, Thank you for your review. Sorry for your discomfort while staying with us, we will do everything we can to improve our service in the future We look forward to welcoming you again soon Regards, Mutiara Hotel

8/10 Good

nuv, uk

20 Sept 2017

Liked: Staff & service

Central location, good room sizes.

Stayed for 2 days it was nice enough for the price and was busy with full guests. there is building work taking place so be aware but the staff are great and all so helpful

Stayed 1 night in Sep 2017

Response from Reservation on 9 Nov 2017

Dear Nuv, Thank you for your valuable reviews. We look forward to welcoming you again soon Regards, Mutiara Hotel

8/10 Good

Verified traveller

21 Oct 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Response from General Manager on 21 Nov 2016

Dear, Thankyou for your valuable reviews. Looking forward to welcome you again soon

8/10 Good

mohd razali, KL

7 Sept 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

peaceful place

I am stay for 4D3N with wife..this is not the first time stay there. first impression found that's is it more better than stay before . Arrive 2 hours before check in time but i have not problem . Staff very friendly and helpful . only around 10 minute for check in process . Stay at standard room at ground floor at old building ...found that's very clean..really satisfied..is it nothing to complaint about room ...i get what i paid...food for breakfast ..local menu and some western ....behind busy road...is it normal for regular person...easy to get taxi for to go some where..front desk always give hand ...

Response from Hotel Management on 27 Oct 2016

Dear razali, Thankyou for your valuable reviews. Looking forward to welcome you again soon

8/10 Good

DODDI, Jakarta

4 Nov 2015

Liked: Cleanliness, property conditions & facilities, room comfort

Response from General Manager on 21 Nov 2016

Dear Doddi, Thankyou for your valuable reviews. Looking forward to welcome you again soon

6/10 Okay

Richard

29 Oct 2015

Disliked: Cleanliness, property conditions & facilities, room comfort

City Hotel near Big Station in Bandung

Better choose room on the new building or renovated building...

Response from General Manager on 21 Nov 2016

Dear Richard, Thankyou for your valuable reviews. Looking forward to welcome you again soon

6/10 Okay

Richard, Jakarta

28 Oct 2015

Disliked: Property conditions & facilities

Good Location near BIG TRAIN STATION

So far was good hotel, but we stay on old building, better you choose on the executive with new building renovated.... pools look dirty because too much chlorine, so make eye sore.....

Response from General Manager on 21 Nov 2016

Dear Richard, Thankyou for your valuable reviews. Looking forward to welcome you again soon

6/10 Okay

Kirana, Singapore

25 Oct 2015

Our trip in Palabuhantatu

The hotel is basically clean although not a new hotel. Very near the beach area except night time no activities and F&B close quite early.

6/10 Okay

Douglas, USA

24 Sept 2015

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Not Bad but Rather Noisy

This was my first stay at the Mutiara. It is well located near to the train station, and a 10 minute walk form Istana Mall. It is set on a very busy street, with noise being an issue, even more from weekend gusts who allow their children to run riot after 5am. The poolside is very attractive and the breakfast is Indonesian and decent. The two rooms we occupied both had trouble with the key cards, and they were slow to fix the problem, but the rooms--once we could get inside--were quite nice and comfy. I had a very favourable room rate, but would not recommend it at the highest rates.The staff were unilaterally friendly, even when I was grumpy with them!!!

6/10 Okay

Verified traveller

16 Dec 2013

Liked: Staff & service

reasonable price, 10 mins to airport & near town.

higher floor water preasure very low, ask for lower floor.

4/10 Poor

Verified traveller

18 Aug 2013

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

zheng

2 Oct 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2018

Response from Rival on 3 Oct 2018

Dear zheng, Thank you for your valuable reviews. We look forward to welcoming you again soon Regards, Mutiara Hotel

10/10 Excellent

Verified traveller

27 Aug 2017

Liked: Cleanliness, staff & service, property conditions & facilities

liburan ultah anak ke 2

kamar bagus bersih dan harum, pelayanan yg ramah. sarapan kurang bervariasi

Stayed 1 night in Aug 2017

Response from Yessi on 4 Sept 2017

Dear Guest, Terimakasih untuk ulasan anda yang berharga. Kami tunggu kedatangan anda kembali Regards, Mutiara Hotel

8/10 Good

Dwi

21 Dec 2016

Liked: Cleanliness, staff & service, room comfort

Good

Nyaman

Response from General Manager on 19 Jan 2017

Dear Anonymous, Thank you for your valuable reviews. We look forward to welcoming you again soon Regards, Mutiara Hotel

10/10 Excellent

Djojo, jakarta

25 Jul 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kondisi semua dalam kamar oke semua hanya ada satu teko pemanas yang tidak dapat digunakan meskipun sudah ditukar.

Response from General Manager on 31 Oct 2016

Dear Djojo, Terima kasih untuk ulasan Anda yang berharga. Kami harap dapat menyambut Anda lagi segera

6/10 Okay

Maarten, Amsterdam

26 May 2016

Liked: Staff & service, room comfort

Mutiara a passenger's hotel

Mutiara was for us a go through hotel in between Yogja and Bogor. It's situated near the trainstation a little back from a noisy road. Fine for one night. Room spacy. Bathroom fine. Service was OK. Little refurbishing going. It has a clean swimming pool. Bintang Rupiah 87.000 !

Response from General Manager on 21 Nov 2016

Dear Maarten, Thankyou for your valuable reviews. Looking forward to welcome you again soon

8/10 Good

ria, IL

19 Oct 2015

Liked: Cleanliness, staff & service, room comfort

Hotel tengah kota, dekat kemana2

Sdh sering kali menginap disini, cuma skrng agak kecewa dimenu sarapan yg kurang variasi dan kolam renang yg hrs disekat dgn pot bunga dan lemari kecil ke arah resto, jd gak sprt dl bisa makan sambil lihat ank2 berenang.

8/10 Good

Kirsi, helsinki

27 Aug 2015

Liked: Cleanliness, staff & service, room comfort

hyvä hotelli

Olimme hotellissa 4 yötä. Huoneemme oli oikein hyvä, jopa 2 ikkunaa, kulmahuone.Hotelin palvelu oli ystävällinen. Aamiainen olisi voinut olla monipuolisempi, riisiä monessa muodossa. Esimerkiksi hedelmiä enemmän. Yhtenä aamuna rotta oli ravintolassa! Se ei ollut mukavaa, mutta muuten kaikki hyvin.

8/10 Good

Eric

11 Sept 2013

Liked: Staff & service

8/10 Good

HIROMU, 東京

8 May 2013

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

バンドン駅から徒歩圏内にある優良ホテル

宿泊料金から判断して評価しました。当日は休日料金で平日よりは高い料金でしたが、全体的には満足です。(少し評価は甘いかもしれません)鉄道を利用する方にとっては、駅から徒歩7分程度と便利。この立地・料金でプールも完備されています。また朝食付です。6:00～10:00まで、ﾁｪｯｸｱｳﾄが13:00までとなっており、ありがたいサービスでした。次回もバンドンに宿泊する場合は、こちらを利用したいと思います。

8/10 Good

Neeltje, Nederland

17 Aug 2011

Liked: Cleanliness, staff & service

Hotel Mutiara Bandung, goed motel vlakbij trein

Hotel met uitstraling van een motel. Compacte kamers, met eigen douche (warm water) en toilet. Goed ontbijt, zowel Europees als Indonesisch, heerlijk zwembad. Personeel spreekt matig Engels, dus wel wat handen en voetenwerk nodig. Ligging aan grote straat, veilige buurt. Vlakbij treinstation van Bandung (5-10 min lopen). Jalan Braga op loopafstand (20 min).