Indoor pool
Check availability

Reviews of Mercure Bandung Nexa Supratman

4 out of 5
Mercure Bandung Nexa Supratman
Jl. WR. Supratman No. 66 - 68, Bandung, West Java

Reviews

8.2

Very good

Rating 10 - Excellent. 16 out of 48 reviews" "
Rating 8 - Good. 21 out of 48 reviews" "
Rating 6 - Okay. 8 out of 48 reviews" "
Rating 4 - Poor. 3 out of 48 reviews" "
Rating 2 - Terrible. 0 out of 48 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Alexander

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was great a few years ago but now is run down. It badly needs room upgrades. Disgusting grey and frayed bath towels were a shock. Not to Mercure standard.
Stayed 4 nights in Mar 2024
Response from Mercure bandung nexa supratman on 11 Apr 2024
Dear Mr Alexander, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, T. Ben Alhajj General Manager

4/10 Poor

Louis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Three rooms that we've got upon check in was dirty , hairs all over the carpet. Bathroom is dirty, carpet is dirty. The staff is unpleasant overall condition of the hotel rated as 4 star was not suitable at all. The breakfast was over price We have requested quiet floor but the room we've got was so noisy as it was facing the main road.
Stayed 2 nights in Jan 2024
Response from Mercure bandung nexa supratman on 15 Jan 2024
Dear Mr LouisWarm Greetings from Mercure Nexa Bandung SupratmanPreviously, on behalf of the Management of Mercure Nexa Bandung Supratman, I would like to thank you for choosing Mercure Nexa Bandung Supratman and for taking the time to write a review of our hotel.We really regret what happened to you and your family. Management has taken preventive steps and disciplinary action internally at Mercure Nexa Bandung Supratman so that similar incidents do not happen again.Once again we would like to thank you for the review given, we are waiting for you and your family to return to Mercure Nexa Bandung SupratmanWarm regards,T. Ben AlhajjGeneral Manager

10/10 Excellent

Albertus, Harrisburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Bandung, staff is very courteous and the breakfast buffet is outstanding. Unfortunately the pool was closed for maintenance which was something I would have looked forward to.
Stayed 3 nights in Sep 2023
Response from Mercure bandung nexa supratman on 16 Sept 2023
Dear Albertus,We very much appreciate your comments regarding your stay at the Mercure Nexa Bandung Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,T Ben AlhajjGeneral Manager

10/10 Excellent

MUHAMMAD ALI, LONG BEACH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Variety of the breakfast
Stayed 1 night in May 2023
Response from Mercure bandung nexa supratman on 20 May 2023
Dear Mr Muhammad Ali, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, T. Ben Alhajj General Manager

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well located and great breakfast Street noise unbearable all night long
Stayed 2 nights in May 2022

8/10 Good

Melita

Stayed 1 night in Apr 2022

8/10 Good

RITA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Eddy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2022

6/10 Okay

Jolando Wee Khong, Singapore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
short stay is ok
Stayed 1 night in Nov 2021

10/10 Excellent

Marcello

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit - Positive experience
First time at this hotel and, notwithstanding the Covid, all hotel personnel was very friendly, trying to solve any discomfort caused by. Hotel was almost empty, like I assume, all hotels in this period. Breakfast was acceptable even if limited in variety due to the above. Plenty of TV channels. Internet working yes and not but not depending on the hotel. My mobile phone internet was working yes and not at the same rhythm. Room spacious, A/C system effective and silent
Stayed 3 nights in Apr 2021

8/10 Good

R Rizky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
A nice and clean Hotel, breakfast was good, the parking area is not enough space for customer car, but it was oke for the valet parking
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Yuni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for overnight stay
Okay for an overnight stay. Location good but transport is limited option
Stayed 1 night in Feb 2020

8/10 Good

Punitha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Beds and pillows comfortable. Lots of TV channels. Staff polite n helpful.
Stayed 6 nights in Aug 2019
Response from Sri Nurhamsah on 29 Aug 2019
Dear Valued Guest, Warmest greetings from Mercure Bandung Nexa Supratman. Thank you for sharing your valuable feedback. Looking forward to welcoming you back soon. Sincerely, Sri Nurhamsah General Manager

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Apr 2019
Response from Management on 24 Apr 2019
Dear Valued Guest, Warmest greetings from Mercure Nexa Bandung Supratman. Thank you for rate us. We appreciate your rating and rest assured will be shared to the team. Sincerely, Hotel Management

8/10 Good

Reeduan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean.
Stayed 2 nights in Nov 2018
Response from management on 1 Dec 2018
Dear Valued Guest, Warmest greetings from Mercure Nexa Bandung Supratman. Thank you for rate us. We appreciate your compliment and rest assured will be shared to the team. Sincerely, Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean room and comfortable bed
Nice hotel, clean room, comfortable bed, tv with multiple channels
Stayed 3 nights in Sep 2018
Response from Management on 1 Dec 2018
Dear Valued Guest, Warmest greetings from Mercure Nexa Bandung Supratman. Thank you for rate us. We appreciate your compliment and rest assured will be shared to the team. Sincerely, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
recommended for stay while visiting Bandung
very convenience especially for the breakfast menu so various
Stayed 2 nights in Jun 2018
Response from Management on 2 Dec 2018
Dear Valued Guest, Warmest greetings from Mercure Nexa Bandung Supratman. Thank you for rate us. We appreciate your compliment and rest assured will be shared to the team. Sincerely, Hotel Management

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not as expected
Overall 4/10 1. Check in - Hotel mixed up my room type and thus it took a long time for Front Desk to check and confirm. 2. Room Toilet - Stained and Moldy. there was somebody's hair in the shower and toilet seat 3. Bed - Sheets were stained and old. There were pen marks and yellow stains 4. Pool - Too small to even bother trying to swim 5. Parking - over crowded. at least there is free valet parking 6. Breakfast - the only thing I liked about this hotel. Lots of variety and the menu changes each day Would I return to this hotel: definately no
Stayed 3 nights in Jun 2018
Response from Management on 2 Dec 2018
Dear Valued Guest, Warmest greetings from Mercure Nexa Bandung Supratman. Thank you for rate us. We appreciate your compliment and rest assured will be shared to the team. Sincerely, Hotel Management

8/10 Good

Jefri, Kuala lumpur, Malaysia

Liked: Staff & service
Nice hotel
Good experience accept fr the sudden earth quake which hit tasik malaya n we felt it till bandung. Trembling in the middle of the nite. Ut was an experience..everybody gone down frm the hotel. But the botel staff was calm n collective in handling the situation...
Stayed 3 nights in Dec 2017
Response from Management on 2 Dec 2018
Dear Valued Guest, Warmest greetings from Mercure Nexa Bandung Supratman. Thank you for rate us. We appreciate your compliment and rest assured will be shared to the team. Sincerely, Hotel Management

10/10 Excellent

czarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Hotel is clean and comfortable. Value for money. Breakfast is good.
Stayed 3 nights in Nov 2017

8/10 Good

Numair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice & clean
the hotel was clean. Breakfast was very good. over all good value for money and convenient location.
Stayed 1 night in Aug 2017

6/10 Okay

ARA, Vic.Australia

Liked: Cleanliness, staff & service
Nice suburb. Easy access from Jakarta by car.
A short stay in Bandung. Convenient location to the 'CBD' and 'Xtran' [mini bus inter-city transportation]. Clean, although it has basic facilities. Breakfast is fine for the price.
Stayed 1 night in Jun 2017

10/10 Excellent

Raihan , RA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Falling in love with Bandung
I stayed for 6D 5N. Hotel was not busy so naturally we stood out from the crowd. We made a lot of friends from the hotel. Everyone was very helpful and went out of their way to help us. I feel like people in bandung connects with me. Humble at its best. Hotel staff were like family. Awesome trip!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel has a great staff and the room is clean. Recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great place

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel in Bandung
Clean room, nice breakfast, and near hip dining areas (10 minutes by car).

8/10 Good

achadian, Bandung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
It was Great

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Good affordable hotel
Good experience of staying in this hotel.

8/10 Good

Yeni

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Jätte trevligt personalens och hjälpsam, bara hotel rummet finns inte småll handdukar.
Stayed 2 nights in Jan 2024
Response from Junio on 13 Jan 2024
Dear Mrs Yeni, We sincerely appreciate for choosing to stay with Mercure Nexa Bandung Supratman and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Nexa Bandung Supratman Kind Regards, T. Ben Alhajj General Manager

6/10 Okay

Sussana

Stayed 1 night in Oct 2022
Response from Mercure bandung nexa supratman on 21 Oct 2022
Dear Mrs Sussana, We sincerely appreciate for choosing to stay with Mercure Nexa Bandung Supratman and taking the time to provide us with good rating We are pleased that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Nexa Bandung Supratman Kind Regards, T. Ben Alhajj General Manager

6/10 Okay

takashi

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
駐車場が狭い。ベットは広いです。
Stayed 1 night in Apr 2022

10/10 Excellent

eiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフが親切です。
Stayed 28 nights in Dec 2020

6/10 Okay

Noor

Travelled with family
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗で良かったです。
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
良いホテルです。 しかし、部屋で仕事をするには、デスク周りが暗いのがつらいです。
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern look interior hotel. Carpet in the room is another nice touch
Stayed 1 night in Apr 2019
Response from General Manager on 22 May 2019
Dear Valud Guest, Thank you for sharing your review. Looking forward to welcoming you back soon. Sincerely, Sri Nurhamsah General Manager

10/10 Excellent

Deuk Soo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5일동안 체류하는데 전혀 문제가 없었습니다.
Stayed 7 nights in Mar 2019
Response from General Manager on 22 May 2019
Dear Valued Guest, Thank you for sharing your review. Looking forward to welcoming you back soon, Sincerely, Sri Nurhamsah General Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Paling Jelek
Pesan 2 kamar deluxe smoking twin bed, dan sudah bayar lunas. Saat check in kamar yg dipesan tidak ada, malah downgrade jadi diberi kamar superior yang harganya lebih murah idr 150K. Saat minta agar uang selesih harga dikembalikan, hotel menolak mengembalikan uang saya. Hotel ini sangat tidak layak utk dipilih. Memberi informasi tentang kamar yang tidak benar melalui travel agent hotel.com. Hotel ini sangat tidak layak menyandang nama besar accor group & mercure. Kamar mandinya lebih mirip kamar mandi losmen daripada hotel bintang 4. Wastafel tidak ada air hangat, shower tidak ada tirai/dinding/partisi/kaca pembatas sehingga air mandi muncrat kemana2 lantai kamar mandi & handuk basah semua. Harusnya accor/mercure lebih selektif memilih property yang bisa menggunakan nama besar mereka.
Stayed 1 night in Nov 2018
Response from Management on 1 Dec 2018
Dear Valued Guest, Warmest greetings from Mercure Nexa Bandung Supratman. Thank you for rate us. We appreciate your compliment and rest assured will be shared to the team. Sincerely, Hotel Management

10/10 Excellent

siska, bandung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kritik dan saran
semua OK , hotel nyaman , makanan enak. tapi kamar mandi level lantainya menjorok tidak ke lubang jadi saat anak mandi sambil BAK malah tercium bau pesing. washtafel di kamar saya juga lubangnya dah rusak jadi menggenang. Saran...kolam renang yang 0,5 M pakai air hangat
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel yg bersih & rapi
menyenangkan, lokasi strategis di pusat belanja

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel
Menyenangkan, pelayanan baik, kamar nyaman, bersih, rapih

8/10 Good

WeeKyeom, Seoul

Liked: Staff & service, property conditions & facilities, room comfort
깨끗한 객실, 조금더 고객을 생각해주었으면 하는 서비스..
전체적으로 룸 컨디션은 깔끔하고 좋았습니다. 다만, 침대커버를 교체하지 않고 정리정돈만 하는 것은 좀 청결하지 못한 것 같습니다. 교체 요청을 하니 그제서야 교채해 주었습니다. 또한, 주변에 외국 출장객이 편하게 먹을수 있는 식당이 거의 없는데.. 룸서비스 조차 지원되지 않는게 많았고, 객실내 미니바도 없어서 여러모로 불편했습니다.