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Reviews of Gran Senyiur Hotel

4 out of 5
Gran Senyiur Hotel
Jl. A.R.S Mohammad 7, Balikpapan, East Kalimantan

Reviews

7.6

Good

Rating 10 - Excellent. 5 out of 10 reviews" "
Rating 8 - Good. 0 out of 10 reviews" "
Rating 6 - Okay. 4 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

8.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Sarah

Travelled with partner
The staff were very helpful. The bed was comfortable.
Stayed 1 night in Oct 2023
Response from David on 17 Oct 2023
Dear Sarah,Warmest greetings from Hotel Gran Senyiur Balikpapan!Glad to hear that you found that our staff were very helpful.Thank you for your review. We will share it to our team.Looking forward to welcoming you back soon!Kind regards,David

10/10 Excellent

MRS NOOR

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very Nice Hotel big space and room so clean and comfy all the staff so kind and very friendly
Stayed 7 nights in Feb 2023

2/10 Terrible

Robert

Stayed 1 night in Feb 2023

10/10 Excellent

Edwin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved This Hotel
Without doubt one of the favorite hotels I stayed during my recent trip in East Kalimantan! The staff was extremely friendly, the hotel very flexible (appreciate this!) and the general manager deserves a special thanks. We had two great evenings here, which obviously also added up to the experience. All respect for the general manager who does a great job here and a true sample of excellent hospitality.
Stayed 1 night in Nov 2019

6/10 Okay

Isam, Jakarta

Liked: Staff & service
The hotel is a little out dated and needs to be renovated
Stayed 2 nights in Aug 2018

10/10 Excellent

Chris, Regina, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel. Friendly and knowledgeable staff.
I enjoyed my stay. The room was excellent. Meeting room facilities were great. Restaurants were very nice and the food was good
Stayed 6 nights in Jul 2017
Response from japar on 23 Oct 2023
Dear Chris,Dear Mr. Agus Setiawan,Thank you for giving positive review about our hotel, we are very happy that our staff make you pleasant to stay with us. With your review, it motivates us to improve our services and facilities.We look forward to welcome you back at Gran Senyiur Balikpapan

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very average hotel, not quality of 5 star
We stayed here for wedding anniversary. Booked a deluxe room, but the photo on hotels.com was different to the room we received! Also the photo of the pool on hotels.com is no longer there! Old photo. The pool is very different, on ground floor with no Sun lounges, only table and chairs. Massages were bad. Breakfast was quite small, very average and ice cream was not included for the waffles.

10/10 Excellent

Sam

Stayed 2 nights in Nov 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
hotel looks is nice. but facility is old. sky bar is very nice!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, a real 5 star hotel, swimming pool , massage center, great breakfast continental and local food
Response from japar on 23 Oct 2023
dear valuable guest,We are delighted to know that you had a wonderful stay with us , through such feedback, will inspires us to continually provide and improve the level of service that guest have come to expect .We look forward to welcome you back at Gran Senyiur Balikpapan