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Reviews of Astara Hotel Balikpapan

3.5 out of 5
Astara Hotel Balikpapan
Jalan Jendral Sudirman, No. 47, Balikpapan Superblock, Balikpapan, East Kalimantan

Reviews

5.6
Rating 10 - Excellent. 0 out of 9 reviews" "
Rating 8 - Good. 3 out of 9 reviews" "
Rating 6 - Okay. 3 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 2 out of 9 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

SANJAY

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waste of Money
One of the worst properties I have stayed. I will neither recommend nor would be staying there again. The staff at the reception area is good but the ones in the restaurant are useless. The supposedly Free Breakfast is not meant to cater to international people. The lay is basically for local people though they speak and understand English when they want to otherwise it is "TIDAK MENGERTI PAK". In rooms the towels are worn out (seems are in use since hotel was opened). No hand towels, dirty WC, stinking wash area.
Stayed 3 nights in Dec 2021
Response from Astara Hotel Balikpapan on 11 Nov 2023
Dear our esteemed guest, Mr Sanjay,Warm greetings from Astara Hotel Balikpapan.Thank you for choosing our hotel for your stay in Balikpapan. Your feedback is highly valued as we continuously improve our facilities and services. We apologize for any inconvenience during your stay. Will share your comments with the relevant departments to prevent any recurrence of the issues.We hope to have the pleasure of welcoming Mr Sanjay back to stay at Astara Hotel Balikpapan, providing an even better stay experience in the future.Sincerely,Management.

6/10 Okay

Rama Pramana

Business traveller
6 days in Balikpapan
I choose Astara because of the location. The hotel is located at Balikpapan Super Block (BSB) where you can find various restaurants, malls, mini markets, hypermarkets, etc. The hotel room is small compared to the same rate hotel in the BSB area but the types of furniture are quite modern. Room service needs more to pay attention to clean around the bed area where in some cases I found dust and small spider web residual on it.
Stayed 6 nights in Sep 2021
Response from Astara Hotel Balikpapan on 11 Nov 2023
Dear our esteemed guest, Mr Rama Pramana,Warm greetings from Astara Hotel Balikpapan.Thank you for choosing our hotel for your stay in Balikpapan. Your feedback is highly valued as we continuously improve our facilities and services. We apologize for any inconvenience during your stay. Will share your comments with the relevant departments to prevent any recurrence of the issues.We hope to have the pleasure of welcoming Mr Rama Pramana back to stay at Astara Hotel Balikpapan, providing an even better stay experience in the future.Sincerely,Management.

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
New hotel already showing its wear.
I couldn’t get mobile phone reception in my room and there are no fitness facilities onsite. Staff are helpful and friendly but rooms are noisy as the rooms and hallway are all tiled and not sound proof.

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great . hanya breakfast nya kurang aneka ragam ... macam2 nya Customer pasti suka kalo breakfast nya ber aneka ragam . Itulah cara menarik banyak customer . Kalo sudah bisa seperti itu penilaiannya sangat excellent .
Stayed 4 nights in Dec 2017

2/10 Terrible

JINWOO

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
서비스 수준이 너무 낮은 호텔
체크인하러 4시에 도착했음에도 체크인하는데 30분이 더 걸렸고, 객실에는 타월 하나 구비돼 있지 않았다. 타월을 요청하여도 2시간이 넘게 갖다주지 않아서 재차 요청했더니, 그러고 30분에 가져다 주었다. 객실 청결상태도 깨끗하지 않아서 사용하는데 기분이 그리 좋지 않았다. 전체적으로 서비스 수준이 너무 앚은 호텔이었다.
Stayed 2 nights in Dec 2021
Response from Astara Hotel Balikpapan on 11 Nov 2023
Dear our esteemed guest, Mr Jinwoo,Warm greetings from Astara Hotel Balikpapan.Thank you for choosing our hotel for your stay in Balikpapan. Your feedback is highly valued as we continuously improve our facilities and services. We apologize for any inconvenience during your stay. Will share your comments with the relevant departments to prevent any recurrence of the issues.We hope to have the pleasure of welcoming Mr Jinwoo back to stay at Astara Hotel Balikpapan, providing an even better stay experience in the future.Sincerely,Management.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Astara Hotel Balikpapan on 11 Nov 2023
Dear our esteemed guest, Warm greetings from Astara Hotel Balikpapan.Thank you for choosing our hotel for your stay in Balikpapan. Your feedback is highly valued as we continuously improve our facilities and services. We apologize for any inconvenience during your stay. We hope to have the pleasure of welcoming Mr/Mrs back to stay at Astara Hotel Balikpapan, providing an even better stay experience in the future.Sincerely,Management.

8/10 Good

Widy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
リーズナブルだがシャワールームに難あり
大型モールに隣接しており、食事の場所を探すのには困りません。 シャワーカーテンが無いため、トイレにかなり水がかかってしまうのは大きなマイナス点。
Stayed 1 night in Nov 2018