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Reviews of The Westin Turtle Bay Resort & Spa, Mauritius

5 out of 5
The Westin Turtle Bay Resort & Spa, Mauritius
Turtle Bay, Balaclava

Reviews

9.0

Wonderful

Rating 10 - Excellent. 104 out of 188 reviews" "
Rating 8 - Good. 67 out of 188 reviews" "
Rating 6 - Okay. 9 out of 188 reviews" "
Rating 4 - Poor. 5 out of 188 reviews" "
Rating 2 - Terrible. 3 out of 188 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

May P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The Westin Turtle Bay Resort & Spa on 8 Feb 2024
Dear May P,Thank you so much for taking the time to share your positive rating for our resort. We are thrilled to hear that you had a wonderful stay with us.We are dedicated to creating memorable experiences for our guests, and it is heartening to know that we succeeded in making your stay enjoyable.At The Westin Turtle Bay Resort & Spa, we strive to provide a tranquil and rejuvenating environment, and we are delighted that you found our facilities and amenities to your satisfaction.We look forward to welcoming you back to our piece of paradise at The Westin Turtle Bay Resort & Spa in the future.Generously YoursThe Westin Turtle Bay Resort & Spa, Mauritius

10/10 Excellent

May P

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The Westin Turtle Bay Resort & Spa on 8 Feb 2024
Dear May P,Thank you so much for taking the time to share your positive rating for our resort. We are thrilled to hear that you had a wonderful stay with us.We are dedicated to creating memorable experiences for our guests, and it is heartening to know that we succeeded in making your stay enjoyable.At The Westin Turtle Bay Resort & Spa, we strive to provide a tranquil and rejuvenating environment, and we are delighted that you found our facilities and amenities to your satisfaction.We look forward to welcoming you back to our piece of paradise at The Westin Turtle Bay Resort & Spa in the future.Generously YoursThe Westin Turtle Bay Resort & Spa, Mauritius

10/10 Excellent

Happy Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort with lovely staff
Stayed 6 nights in Dec 2023
Response from The Westin Turtle Bay Resort & Spa on 8 Feb 2024
Dear Happy Yasmin,Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! We are truly grateful for the time you took to share to rate our resort.Once again, thank you for choosing The Westin Turtle Bay Resort & Spa, Mauritius, and for sharing your positive impressions. Your feedback is invaluable to us, and it inspires us to maintain the high standards that our guests deserve.We hope to have the pleasure of welcoming you back to our slice of paradise in the future. Until then, may your journeys be filled with joy and discovery!Generously YoursThe Westin Turtle Bay Resort & Spa, Mauritius

10/10 Excellent

Chiforescu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Mohammed Shaharul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort where the staff are very accommodating. The facilities are really good and well kept. Rooms are beautiful and well looked after. Anas, Rais and Reshmi made our stay a memorable one with their first class hospitality
Stayed 6 nights in Oct 2023

10/10 Excellent

Vinita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at the Westin. From the moment we arrived we were made to feel so welcome. Beautiful hotel, lovely pool, wonderful staff and excellent food options. What more could you ask for? If I could give a higher star rating I would!
Stayed 8 nights in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay with excellent service
Excellent staff, very comfortable room although bathroom a little tired with poor shower. Food options good. Beach disappointing with many rocks, but adjacent beaches very good.
Stayed 7 nights in Oct 2023

8/10 Good

Jalal S

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Spa too small and the beach not really suitable for guests.
Stayed 9 nights in Jun 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place! Staff were all so friendly and helpful. Food was excellent and hotel and grounds were spotlessly clean. Highly recommended.
Stayed 7 nights in Apr 2023
Response from The Westin Turtle Bay Resort & Spa on 1 May 2023
Dear Laura,Warm greetings from Mauritius,Thank you for giving us your feedback on our hotel. We do our best to provide our guests with a memorable experience and we have taken good note of the concerns raised and we will share same with our team.Thank you again for your feedback and we hope to see you soon!Generously yours,The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peace in the hotel was complete. Concerning the restaurants options i think the offers are a bit low. They need to improve the options. Overall excellent hotel!
Stayed 3 nights in Nov 2022
Response from The Westin Turtle Bay Resort & Spa on 13 Jan 2023
Dear Javier,Greetings from sunny Mauritius. Thank you for taking the time to share your thoughts on The Westin Turtle Bay Resort & Spa. We are delighted to hear that you enjoyed our resort's ambiance and service offerings.It was a pleasure to host you at the best address in Mauritius, and we hope to see you again soon for another unforgettable experience.Generously Yours,The Westin Turtle Bay Resort & Spa

8/10 Good

Philip

Stayed 3 nights in Sep 2022

10/10 Excellent

Gavin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort and staff - 2nd visit and looking forward to returning in the future again
Stayed 4 nights in Aug 2022

10/10 Excellent

Nasma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic post-COVID stay!
It was truly an amazing experience after not traveling for almost three years it was a beautiful unexpected experience! The staff were truly amazing, Jesh, Ashana, Adam, Neha and so many more including all the managers. Adam at the retreat even let me name a drink after me! ( the Sea Breeze, pictured). We didn’t realize it was a wellness resort when we first booked, so the food wasn’t always to our liking and preferred more variety like more Italian or Mediterranean themed nights as it was heavily based on curries and spiced foods (which is still lovely and local). However we ended up loving the wellness theme toward the end! The entertainment was also very appealing in the main lobby section, kept us entertained on the cold and rainy nights (not that many considering it’s winter!) Just overall a beautiful experience and will recommend over and over.
Stayed 8 nights in Jul 2022

8/10 Good

Adil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated, but well kept property. Staff are very friendly and helpful.
Stayed 7 nights in Jun 2022
Response from The Westin Turtle Bay on 4 Jul 2022
Dear Adil, Warm Greetings from the Westin Turtle Bay. Thank you for your review and for appreciating the hospitality of our associates. Warm Regards, The Westin Turtle Bay.

10/10 Excellent

Garland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel. I mean, I saw the pictures online before booking it, obviously. However, they don't do this property much justice! I was blown away by it's beauty as well as the friendliness of the staff. I remember there was a time when I mentioned that I would love to eat seafood while in Mauritius and the concierge called to one of the in-house restaurants and reserved a table for me an hour later for their 5-course seafood dinner.
Stayed 3 nights in Oct 2021
Response from The Westin Turtle Bay on 27 Jun 2022
Dear Garland, Warm Greetings from the Westin Turtle Bay. Thank you for sharing your review. We are glad that you have enjoyed the uncompromised services at our resort. Looking forward to welcoming you back to our resort. Warm Regards, The Westin Turtle Bay

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault it!
Stayed 7 nights in Oct 2021
Response from Raja Rookhee on 10 Nov 2021
Thanking you for your feedback

8/10 Good

Priyesh, London

Travelled with partner
Disliked: Amenities
The entrance to the hotel is nice and there is a nice walk way to the beach from the lobby. The adult pool was okay, but a lot of bird poo on the floor just as you enter the pool. We had to request for this to be thoroughly cleaned, which was actioned immediately. However we as the customer should not have to highlight this to the hotel managers and instead should be maintained regularly. The pool staff weren't very attentive, we had to wait over 20 minutes for a drink and it wasn't busy at all. We highlighted our concerns with the hotel manager and catering manager who quick started to make changes to the operations of the hotel and we could see a big difference after a few more hours. The service got better from day 2 onwards and pretty much all the staff knew our names and greeted us nicely throughout the stay.
Stayed 7 nights in Dec 2019
Response from The Westin Turtle Bay Resort & Spa, Mauritius on 24 Mar 2020
Dear Priyesh, Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. Thank you for taking the time to write your review and share your feedback. We are delighted to read that you value our accommodation quality. However, we are sorry to hear that you experienced some inconveniences within some areas. Our main objective is to make sure that we deliver bespoke service, and make sure that guests leave the resort with a memorable stay. We will surely share your feedback with the team. Looking forward to welcoming you back to our resort for a better experience. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

6/10 Okay

Verified traveller

Disliked: Cleanliness
We arrived earlier, than check-in time (3 pm), so we know we need to wait maximum till 3pm. Unfortunately at 3:35pm our room was still not ready... Around 3:45pm we get our room, but we didn't understand why we wait that long time, because our room wasn't cleaned properly... We made a half board upgrade, so we get dinner, but the food was not really good. Every night was "International" and one additional type of food. The International here mean = Indian food...... The hotel in and out was nice, the workers are helpful (not everyone), but for this price the food need to be perfect as well....
Stayed 2 nights in Jan 2020
Response from The Westin Turtle Bay Resort & Spa, Mauritius on 24 Feb 2020
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. Thank you for taking the time to write your review and share your feedback. On another note, we sincerely regret your experience regarding the culinary service. Our main objective is to make sure that we deliver bespoke service, and make sure that guests leave the resort with a memorable stay. We sincerely wished that you brought these concerns to our attention during your stay. This would have given us the opportunity to address the problems and improve your experience. We will surely share your feedback with the team. Looking forward to welcoming you back to our resort for a better experience. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
It was ok overall. in my opinion, not really a 5-star service
Stayed 7 nights in Dec 2019
Response from The Westin Turtle Bay Resort & Spa, Mauritius on 24 Feb 2020
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a great vacation with us! Thank you for your lovely words about the Resort and especially our team. Looking forward to having you back soon! Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a mediocre resort with TERRIBLE service, the Westin is your resort. I cannot tell you how disappointed we were with our stay here. No one in the entire resort ever smiled at us or offered help. It felt like a bad cruise ship! It was overcrowded with a fend for yourself attitude. The gym is worse than any Holiday Inn. it was a small white room with tiny windows, trash everywhere, no wipes or towels, and VERY dirty equipment. The food was awful, but the nonexistent service was what was most disappointing. Our room also leaked water and smelled like mildew. The room offers no privacy as it has no doors or solid walls between the bathroom and bedroom. We went three days with no new towels or cleaning of our room...yet they always remembered to check the mini bar!!!! Obviously, money was the only concern here. When the cleaning staff finally came, it was at 10 pm!!!!! Unacceptable! I would never, ever stay there again or recommend it.
Stayed 4 nights in Dec 2019
Response from The Westin Turtle Bay Resort & Spa, Mauritius on 24 Feb 2020
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. Thank you for taking the time to write your review and share your feedback. We are very sorry to hear that you experienced some inconveniences regarding the service. Our main objective is to make sure that we deliver bespoke service, and make sure that guests leave the resort with a memorable stay. We sincerely wished that you brought these concerns to our attention during your stay. This would have given us the opportunity to address the problems and improve your experience. We will surely share your feedback with the team. Looking forward to welcoming you back to our resort for a better experience. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, high level of customer service and attention to detail. The front office manager Aldo was exceptionally helpful and welcoming. He made sure that everything were up to standard. Accessible eateries, 3 restaurants at the resorts. The resort is located at seafront with a beautiful view. I particularly loved the pool with a poolside bar which was very convenient
Stayed 3 nights in Dec 2019
Response from Hotel Management on 16 Jul 2021
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a great vacation with us! Thank you for your lovely words about the Resort and especially our team. Looking forward to having you back soon! Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 4 nights in Nov 2019
Response from Hotel Management on 16 Jul 2021
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a great vacation with us! Looking forward to having you back soon! Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

6/10 Okay

hnjoshi, Austin, TX

Travelled with partner
Liked: Amenities, property conditions & facilities
Coffee kittle was dirty/used. Assigned an ocean view room that had no ocean view at all. Had to transfer to another room.
Stayed 4 nights in Nov 2019
Response from Westin Management Teams on 10 Dec 2019
Dear hnjoshi, thank you for the feedback. We do hope you appreciated your stay despite your transfer to another room and hope to welcome you back soon. Best regards/ Westin Management team

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Very Average Hotel
Slow check in. Slow service in restaurants and extraordinarily high food costs (even for Mauritius). General feeling is that there is no leadership team running the hotel - and things just drift along at a pace which the staff decide on the day.
Stayed 3 nights in Nov 2019
Response from Westin Management Team on 10 Dec 2019
Dear guest, thank you for your honest feedback. Really appreciate it. We pride ourselves in keeping our standard so we are sad to hear about the slow service. We do hope that the rest of your stay was up to your expectations. thank you. the Westin Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from JenitaR on 23 Oct 2019
Dear Guest, Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. Thank you for your wonderful review. We look forward to welcoming you back soon. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019
Response from JRamasamy on 13 Sept 2019
Dear Guest, Thank you for choosing Mauritius and The Westin Turtle Bay Resort & Spa, Mauritius for your holidays. We look forward to welcoming you back to our island sanctuary. Best Regards The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accomodating, special call out to a few names that were especially helpful during our stay Nitesh, Yovi, Kushboo, Dheeraj & Julia.
Stayed 6 nights in Jun 2019
Response from Hotel Management on 16 Jul 2021
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a great vacation with us! Thank you for your lovely words about the Resort and especially our team. Looking forward to having you back soon! Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Jun 2019
Response from Hotel Management on 16 Jul 2021
Dear Guest, Thank you for choosing Mauritius and The Westin Turtle Bay Resort & Spa, Mauritius for your holidays. We look forward to welcoming you back to our island sanctuary. Best Regards The Westin Turtle Bay Resort & Spa, Mauritius

8/10 Good

Verified traveller

Stayed 7 nights in May 2019
Response from Hotel Management on 16 Jul 2021
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a great vacation with us! Looking forward to having you back soon! Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 9 nights in Mar 2019
Response from Hotel Management on 16 Jul 2021
Dear Guest, Thank you for choosing Mauritius and The Westin Turtle Bay Resort & Spa, Mauritius for your holidays. We look forward to welcoming you back to our island sanctuary. Best Regards The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great property, wonderful location and we had a fantastic stay. Only issue was the very very slow service and inconsistent room cleaning service which some days included fresh towels and gowns etc and other days not at all. The service and speed of service is laughable at times.
Stayed 7 nights in Apr 2019
Response from Hotel Management on 16 Jul 2021
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a great vacation with us! Thank you for your lovely words about the Resort and especially our team. Looking forward to having you back soon! Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Some housekeeping workers annoyed us during the night when I was sleeping after 9 pm they knock the door very hard for they're second check in. They were not polite. In regards to the half board you have to pay for drinks in dinner especially water very strange to be honest I thought half board included the drinks. Other things are okay.
Stayed 7 nights in Apr 2019
Response from Jenita Ramasamy on 2 May 2019
Dear Guest, Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. Thank you for your feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Our hope is that our guests will bring these types of concerns to our attention. This will give us the opportunity to address the problems and improve your experience. We would love to welcome you back again. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from Jenita Ramasamy on 9 Apr 2019
Dear Guest, Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. We thank you for your review. We look forward to welcoming you back to our resort for another amazing holiday. Best Regards, The Westin Turtle Bay Resort and Spa, Mauritius

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Very friendly and welcoming service. The staff were extremely happy to help
Stayed 1 night in Mar 2019
Response from Jenita Ramasamy on 3 Apr 2019
Dear Guest, Greetings from The Westin Turtle Bay Resort & Spa. We are glad to read that the team has taken good care of you. We will surely convey your nice message to all of the associates. We look forward to welcoming you back to our island sanctuary. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel vibe is exhilarating. Several dining options to soothe your palates.
Stayed 7 nights in Dec 2018
Response from Jenita on 8 Jan 2019
Dear Valued Guest, Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. Thank you for your lovely words about the Resort and it certainly sounds like you were able to make the most of your holidays with us. Your comments are very important to us and we will sincerely take your feedback to the team. We hope to welcome you sooner or later to our island sanctuary. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay at the Westin!
We loved The Westin! The pool was great, food amazing and the service was top! We travelled there over Christmas with our 3 young children.
Stayed 5 nights in Dec 2018
Response from Jenita on 4 Jan 2019
Dear Johan, Thank you for choosing to stay at The Westin Turtle Bay Resort & Spa, Mauritius and providing your honest feedback on the Expedia. We are pleased to read that you had an amazing stay at the resort and that the team has been able to take great care of you and your family. Our main objective is to make sure that we deliver bespoke service, and make sure that guests leave the resort feeling better than they arrived. We hope to welcome you sooner or later to our island sanctuary. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2018
Response from Jenita R on 19 Dec 2018
Dear Valued Guest, Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! We thank you for your review. We look forward to welcoming you back to our beautiful Island and to our Resort. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful views from the sea facing rooms. We were lucky we had a ground floor room that basically was on the beach! Service in restaurants was slow and some staff look like they're being forced to work. EXPENSIVE is an understatement in my opinion.
Stayed 6 nights in Oct 2018
Response from Jenita R on 19 Dec 2018
Dear Valued Guest, Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. Thank you for choosing our resort for your holidays! Your comments are very important to us and we will sincerely take your feedback to the team. We look forward to welcoming you back to our resort for another amazing holiday. Best Regards, The Westin Turtle Bay Resort and Spa, Mauritius

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing resort
The resort was amazing the views from the room were fantastic facing the ocean. The room and bathroom were both great. It was nice to receive some complementary water activities too. There are 3 restaurants within the resort but the menus are limited. To take a taxi from the resort isn't so cheap. Overall the experience if staying at this resort was fantastic and we would recommend it.
Stayed 4 nights in Sep 2018
Response from Jenita on 17 Sept 2018
Dear Valued Guest, Greetings from The Westin Turtle Bay Resort and Spa, Mauritius. We are pleased to hear that you loved the resort and we truly thank you for your kind words. We are more than delighted that you had an amazing time. Your comments are very important to us and we will sincerely take your feedback to the team. We would love to welcome you back again. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2018
Response from Tristan on 27 Jun 2018
Dear Valued Guests,Thank you very much for your feedback.Looking forward to welcome back soon.

8/10 Good

Shuja, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family beach resort
Property is located in an exclusive area of the island on the north east coast. Situated in Balaclava, it’s close to Grand Baie, Flic en Flac, and Port Louis. It’s a complete resort with restaurants, pools, kids areas, spa, and all the water sports including a Padi dive center. Staff are very friendly and helpful with things to do, arrangements of tours, and other reservations. Breakfast buffet is quite good and the Indian restaurant Kangan is excellent. A great vacay place for a couple or family. If taking any tours be sure to ask for Hotel Taxi driver Kumar. He’s very knowledgeable and has great recommendations. He planned 2 fantastic days for us.
Stayed 6 nights in Mar 2018
Response from Daven on 1 May 2018
Dear Valued Guests,We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your expectations. Thank you.

8/10 Good

Jim, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice secluded hotel
This hotel is a great 4+ star hotel. I think the 5 star rating set my expectations too high. The rooms are large and very comfortable including great heavenly beds. The staff where really attentive and easy to communicate with. My wife and I had massages, which were just ok. Spa facilities were adequate, but not what I would expect from a 5 star hotel. Breakfast buffet has a good selection, but didn't change much from day to day. We also ate at Kagan, which was just ok and at Mystic on the sushi night, which was very good. Other meals where outside the resort, since had had a rental car. Overall I would stay again with the correct expectations this is a result nice property.
Stayed 5 nights in Mar 2018
Response from Daven on 1 May 2018
Dear Jim,Thank you so much for sharing your experience related to your recent stay with us at The Westin Turtle Bay Resort &Spa ,Mauritius.Rest assured that each comment is reviewed with relevant managers of the concerned and adjusted where ever possible.We hope that you will give us the opportunity of welcoming you back in not too distant future to demonstrate our ability to deliver service and facilities to your expectations. Thank you.

10/10 Excellent

Joanna , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!
We went to the Westin for 10 days to relax and refresh, booking very last minute. We thoroughly enjoyed our stay, in particular the staff were extremely friendly and helpful. The main restaurant served a great buffet breakfast and dinner with a wide selection of food. The beach was peaceful and there was a wide range of water sports on offer which were free of charge. There was an adults only pool which was a nice quiet area to relax, next to the beach grill which was a great spot for lunch. The only small negative comments are the cost of drinks and the uncomfortable balcony chairs. Otherwise, they had thought of everything. All our requests were quickly fulfilled and we slept extremely well in the very comfortable bed. Highly recommend!
Stayed 10 nights in Feb 2018

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

amit mulani, dubai, uae

Liked: Cleanliness, room comfort
nice hotel on the beach.
nice hotel on the beach. nice hotel on the beach..
Stayed 4 nights in Nov 2017

10/10 Excellent

Chris , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning location and incredible staff
We had a highly enjoyable and relaxing stay at the Westin Turtle Bay Resort for our honeymoon. The location is stunning but a little out of the way so you need to hire a car or take a taxi to get out and about to explore the island. The hotel offers a range of activities (mostly complimentary) such as boat trips, water sports and cooking classes - all of which we did and thoroughly enjoyed. Excellent choice of places to eat at the hotel and delicious food. Hotel staff are incredibly friendly and go above and beyond to help you. A huge thanks goes to Jean, Ardash, Ashwin and Kavishnak to name but a few.
Stayed 10 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning setting. Junior suite had three balconies. A bit distant from attractions on the island, but the locals said the weather was better in that part of the island.
Stayed 7 nights in Oct 2017

10/10 Excellent

Michaela, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay.
We had a suite with a superb view over the ocean and a huge balcony on 2 sides. It was a delight to stay in. The hotel is ideally placed for exploring Mauitius but also spacious and well resourced if you just want to relax. The access to the Executive Lounge that comes with the suite was a tremendous benefit with snacks and drinks readily available and nice places to sit. Additionally the staff throughout the hole are friendly, warm, polite and very helpful. We will definitely stay there again.
Stayed 7 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good, but not great
Beautiful room. Could do better with its half board dinner options.
Stayed 6 nights in Sep 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michael from Hamburg
All fine
Stayed 6 nights in Aug 2017