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Reviews of Amainah Bacalar Hotel Boutique - Adults Only

3.5 out of 5
Amainah Bacalar Hotel Boutique - Adults Only
Boulevard Costero de Bacalar Sur, Ext Mza 5 Lote 313 Int 601, Bacalar, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 148 out of 182 reviews" "
Rating 8 - Good. 22 out of 182 reviews" "
Rating 6 - Okay. 8 out of 182 reviews" "
Rating 4 - Poor. 1 out of 182 reviews" "
Rating 2 - Terrible. 3 out of 182 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Thanks
Stayed 4 nights in May 2024
Response from Amainah Bacalar on 20 May 2024
Gracias por su estancia con nosotros, regresen pronto!

10/10 Excellent

Keila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso Hotel. Personal atento y muy amable . Buena ubicación
Stayed 3 nights in May 2024
Response from Amainah Bacalar on 16 May 2024
Gracias por su hermosa estancia, regresen pronto! Amainah les echa de menos!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I really had an amazing time at Amainah! The rooms and the view were spectacular. The staff from the reception to the restaurant were amazing. Shout out to Edgar and Lauro who went above and beyond to accommodate all our needs. If you want a beautiful place to relax don’t hesitate to book! Can’t wait to return :)
Stayed 4 nights in May 2024
Response from Amainah Bacalar on 9 May 2024
We appreciate your valuable message, we hope to see you back very soon!

6/10 Okay

Claudia

Travelled with group
Liked: Cleanliness, staff & service
Great rooms, great people.
Stayed 3 nights in May 2024
Response from Amainah Bacalar on 7 May 2024
thank you for being such good guests

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Monse, Melissa, and Edgar were sweet and attentive. Coming back soon!
Stayed 2 nights in Apr 2024
Response from Amainah Bacalar on 30 Apr 2024
thank you, thank you, thank you, you are always welcome, amainah is your home.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and peaceful. Excellent food.
Response from Amainah Bacalar on 30 Apr 2024
Thank you, come back soon!

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pleasant stay and fabulous staff.
Stayed 4 nights in Apr 2024
Response from Amainah Bacalar on 30 Apr 2024
Thank you, come back soon!

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel tiene muy bonita vista, las habitaciones buen diseño y el Staff es muy amable y servicial.mi única queja es el wifi que ml funciona, para el nivel del hotel deben tener un buen servicio de Internet y repetidores para que le señal llegué a todos lados.
Stayed 3 nights in Apr 2024
Response from Amainah Bacalar on 30 Apr 2024
Agradecemos sus comentarios, esto nos ayuda a mejorar.

10/10 Excellent

Vanessa

Stayed 3 nights in Apr 2024
Response from Amainah Bacalar on 13 May 2024
Regresen pronto!

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the lagoon
Stayed 1 night in Apr 2024
Response from Amainah Bacalar on 17 Apr 2024
Estimado Manuel, ¡Gracias por su estancia con nosotros! Esperamos su pronto retorno a este bella Laguna.

10/10 Excellent

Alejandro

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to stay, the hotel has access to the lagoon so you can use the kayaks provided by the hotel free of charge or just go for a swim. The restaurant is very good and the drinks were great too. This hotel probably has one of the best views to the lake. It’s about 10 min from the town so you can go and have dinner, go for a walk around the Central Park. The only negative I would say is the fact that the hotel won’t allow you to use the refrigerator for your drinks, they want you to provide a credit cart so you can have access to the drinks that they have in the fridge and charge you for everything you drink in your room. I had tons of drinks that I bought at an Oxxo but I couldn’t keep them cold.
Stayed 4 nights in Apr 2024
Response from Amainah Bacalar on 7 Apr 2024
Thank you for your comments, we will take them into account.

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Amainah Bacalar was the perfect stay for my wife and my honeymoon. The location is incredible, the staff are friendly, helpful, and respond immediately through WhatsApp to any questions (which was a huge help for booking tours with us both speaking limited Spanish). Waking up to the view is spectacular and being able to lounge by the pool, eat at the restaurant / bar or swim into the lagoon directly from the hotel's private dock was wonderful. Our experience here was top notch and I would honestly say this is one of the best hotels I have ever stayed in.
Stayed 4 nights in Mar 2024
Response from Amainah Bacalar on 2 Apr 2024
Thank you for your beautiful comments, come back soon

10/10 Excellent

David, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best area to stay in Bacalar if you want peace and quite.
Stayed 2 nights in Mar 2024
Response from Amainah Bacalar on 1 Apr 2024
Dear David,Thank you very much for your comments, we appreciate your stay with us and we look forward to your soon return to this beautiful paradise.

10/10 Excellent

Hala

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing, very tentative to our needs, top notch hotel
Stayed 1 night in Mar 2024
Response from Amainah Bacalar on 25 Mar 2024
Thank you for your comments, come back soon

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. The staff was super friendly. Complementary breakfast was delicious!
Stayed 3 nights in Mar 2024
Response from Amainah Bacalar on 23 Mar 2024
Muchas gracias por sus comentarios, regresen pronto.

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the moment we checked in was amazing. The entire staff was so welcoming and accommodating . We had the best massages. The food was delish. I can honestly say it a perfect vacation. Bacalar is truly Majestic.
Stayed 3 nights in Mar 2024
Response from Amainah Bacalar on 7 Mar 2024
We miss you, come back soon

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 16 rooms, each with a great view of Lake Bacalar. You can swim or kayak right off the dock. Quiet and safe neighborhood with little traffic. The food was excellent and the service from the staff was even better, particularly Sharón. The location is great but you need a taxi go into town for other dining options. Short 10 minute walk to Cenote Azul.
Stayed 2 nights in Mar 2024
Response from Amainah Bacalar on 13 Mar 2024
Gracias por sus comentarios, regresen pronto!

8/10 Good

Justin

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Amainah Bacalar on 21 Mar 2024
We appreciate your stay

10/10 Excellent

Jennifer, Doral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion de la gente y las condiciones su ubicacion .
Stayed 2 nights in Feb 2024
Response from Amainah Bacalar on 26 Feb 2024
Muchas gracias por su comentarios, regresen pronto!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Amainah Bacalar on 18 Feb 2024
Estimada Wendy.¡Agradecemos su estancia con nosotros! Nuestra misión es que nuestros huéspedes se sientan en casa y disfruten de este hermoso paraíso de la Laguna de los 7 Colores. ¡Esperamos tenerlos de regreso muy pronto!¡En Amainah fue un placer haberles recibido!

10/10 Excellent

Christian

Stayed 2 nights in Feb 2024
Response from Amainah Bacalar on 18 Feb 2024
Estimado Christian ¡Agradecemos su estancia con nosotros!Nuestra misión es que nuestros huéspedes se sientan en casa y disfruten de este hermoso paraíso de la Laguna de los 7 Colores. ¡Esperamos tenerlos de regreso muy pronto!¡En Amainah fue un placer haberles recibido!

2/10 Terrible

Wrazsanae

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Amainah Bacalar on 21 Mar 2024
We appreciate your stay

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the view and the people were very kind
Stayed 2 nights in Feb 2024
Response from Amainah Bacalar on 18 Feb 2024
Estimada Karla.¡Agradecemos su estancia con nosotros!Nuestra misión es que nuestros huéspedes se sientan en casa y disfruten de este hermoso paraíso de la Laguna de los 7 Colores. ¡Esperamos tenerlos de regreso muy pronto!¡En Amainah fue un placer haberles recibido!

10/10 Excellent

Pier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would have given 5 star for all the fields however the hotel does not have onsite parking (on the adjacent streets) and also it is a bit noisy (construction work and national road nearby) but that is “normal” in a fast growing town like Bacalar. The staff (Ricky “Ricardo” in particular) were very good and the room was cleaned at a very high standard. Breakfast was excellent and the free and easy use of the kayaks made the staying a very good one
Stayed 7 nights in Jan 2024
Response from Amainah Bacalar on 12 Feb 2024
Thanks for your comments

10/10 Excellent

JOSE MANUEL

Stayed 3 nights in Feb 2024
Response from Amainah Team on 9 Feb 2024
Muchas gracias por su visita a este hermos paraiso

10/10 Excellent

Resty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and easy to talk to. Our room was a decent size and great views of the lake. Free kayak was the best. Only problem we had was on our last night, people next to our room got loud and you can definitely hear.
Stayed 4 nights in Jan 2024
Response from Amainah Bacalar on 3 Feb 2024
Dear All:Thank you very much for your comments, we will work to improve it.Greetings,

8/10 Good

rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful, convenient everything is walking distance and the lagoon view from our room was mind blowing. I think the only thing they are lacking is that the staff don’t speak English, the food menu is not that selective and it’s expensive luckily for you there’s restaurants on walking distance from the hotel with better prices and great food. Over all I do recommend this hotel .
Stayed 2 nights in Jan 2024
Response from Amainah Bacalar on 30 Jan 2024
We appreciate your stay with us!We will be attentive to your comments and appreciate your observations, our mission is that our guests enjoy their stay in this paradise of the Laguna de los 7 Colores.We hope you will give us the opportunity to welcome you again in the future.

10/10 Excellent

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Staff Nice, and helpful!
Stayed 3 nights in Jan 2024
Response from Amainah Bacalar on 30 Jan 2024
Dear Hugo,We appreciate her stay with us!Our mission is for our guests to feel at home and enjoy this beautiful paradise of the Laguna de los 7 Colores.We hope to have you back very soon!At Amainah it was a pleasure to have received you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location right at the lagoon; easy parking out front; great service. We used their breakfast as well as the ability to use their kayaks. We wished we could have stayed longer.
Stayed 2 nights in Jan 2024
Response from Amainah Bacalar on 30 Jan 2024
We appreciate her stay with us!Our mission is for our guests to feel at home and enjoy this beautiful paradise of the Laguna de los 7 Colores.We hope to have you back very soon!At Amainah it was a pleasure to have received you!

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s amazing from a to z specially if youre on a relaxing trip
Stayed 2 nights in Jan 2024
Response from Amainah Bacalar on 30 Jan 2024
Dear Irene,We appreciate her stay with us!Our mission is for our guests to feel at home and enjoy this beautiful paradise of the Laguna de los 7 Colores.We hope to have you back very soon!At Amainah it was a pleasure to have received you!

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Amainah Bacalar on 30 Jan 2024
We appreciate your stay with us!We hope you visit us soon!

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Jan 2024
Response from Amainah Bacalar on 30 Jan 2024
We appreciate your stay with us!We hope you visit us soon!

10/10 Excellent

Jose Enrique

Stayed 2 nights in Dec 2023
Response from Amainah Bacalar on 30 Jan 2024
We appreciate your stay with us!We hope you visit us soon!

10/10 Excellent

Beatrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Amainah Bacalar on 30 Jan 2024
We appreciate your stay with us!We hope you visit us soon!

8/10 Good

ramiro

Stayed 6 nights in Dec 2023
Response from Amainah Bacalar on 30 Jan 2024
We appreciate your stay with us!We hope you visit us soon!

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed here for 3 nights as part of a leg of our honeymoon and we loved it! It’s a beautiful small hotel with an amazing view to the lagoon. Their walk out deck is great for easy access to the water. We swam out far into the aqua blue part of the lake and felt safe doing so. The hotel staff provided us with floaters. We enjoyed the intimate nature of this place and at times it felt like we were there alone. Staff was very attentive to us and friendly. The restaurant food was good too!
Response from Amainah Bacalar on 30 Jan 2024
Dear Vanessa,We appreciate her stay with us!Our mission is for our guests to feel at home and enjoy this beautiful paradise of the Laguna de los 7 Colores.We hope to have you back very soon!At Amainah it was a pleasure to have received you!

8/10 Good

Yossef

Stayed 1 night in Dec 2023
Response from Amainah Bacalar on 30 Jan 2024
We appreciate your stay with us!We hope you visit us soon!

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and cool architecture. Delicious reasonably priced food and drink. Very attentive staff. Right on the water with a nice dock. In a quieter part of town. End of November is the low season.
Stayed 3 nights in Nov 2023
Response from Amainah Bacalar on 30 Jan 2024
We appreciate your stay with us!We hope you visit us soon!

8/10 Good

Federico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so well.
Stayed 2 nights in Nov 2023
Response from Amainah Bacalar on 29 Nov 2023
Thank you very much, we really appreciate your stay and that you enjoyed it.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Amainah Bacalar on 23 Nov 2023
¡Gracias por vivir la Experiencia Amainah! Nuestras puertas siempre abiertas para cuando decidan volver al paraíso en Bacalar.

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about this property. I would have rated everything at five stars. However, they fell short of their customer service on our last day. All the wait staff and bartenders were amazing and very helpful. The front desk staff were great too until we had our big issue with our airport ride. They told us they booked it. It did not arrive at the arranged time. We could have missed our flight. I asked staff more than three times if they were sure they had booked it at 6:15 am and they kept on saying yes. It is not easy to find a cab in Bacalar and Uber doesn't have a lot of availability at all. The main issue here too is that there is no one manning the front desk until 7am except for who I deemed was security. He was not privy to anything about front desk work and arrangements and could not speak English. There is really no one to contact before 7am. What if there was an emergency? And in our case, we needed a ride. He didn’t even have a number for a cab company. Needless to say, staff finally came a bit before 7pm in a cab so we jumped into her cab and luckily made our flight. The hotel is around 35-40 mins to Chetumal airport. Luckily there was no traffic. I was hugely disappointed at the very end as everything was A plus until the event. I hope they can remedy this shortcoming for other guests. Front desk needs staff 24/7.
Response from Amainah Bacalar on 26 Nov 2023
Thank you for letting us know your comments, we hope to see you again! Thank you for letting us know the details, we will work to improve.

10/10 Excellent

Samuel

Stayed 3 nights in Oct 2023
Response from Amainah Bacalar on 2 Nov 2023
Estimado: Samuel.Gracias, por vivir la experiencia Amainah.

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Amainah Bacalar on 29 Oct 2023
Muchas gracias por vivir la experiencia Amainah.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel set right on the lagoon
Stayed 1 night in Oct 2023
Response from Amainah Bacalar on 18 Oct 2023
Thank you, your comments are appreciated and we are happy because you chose us, the doors of Amainah will always be open for you.

10/10 Excellent

Carlos Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Amainah Bacalar on 26 Sept 2023
Estimado, Carlos.¡Qué hermosa foto! muchas gracias por compartirla, se les echa de menos.Saludos,

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Amainah Bacalar on 23 Sept 2023
Than you Mr. Bradley.

10/10 Excellent

Martha Elia

Stayed 7 nights in Sep 2023
Response from Amainah Bacalar on 23 Sept 2023
Estimada: Martha, agradecemos mucho que haya disfrutado vivir la experiencia Amainah, los echamos de menos, regresen pronto!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amainah Bacalar on 13 Sept 2023
Thank you for living the experience amainah!

8/10 Good

Rimma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Amainah Bacalar on 10 Sept 2023
Estimada: Rimma, los echamos de menos,vuelvan pronto!

8/10 Good

Luis

Stayed 2 nights in Aug 2023
Response from Amainah Bacalar on 10 Sept 2023
Estimado: Luis, esperemos pronto verlo de nuevo en el hotel!