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"I didn’t take breakfast option. The staff was nice and friendly, ready to help on anything. Very comfortable and good location."

"Excellent location. Friendly and very informative staff. "

"We had a great stay. The rooms were well equipped. The view was great and the staff were very friendly and helpful. "

"I often stay at this hotel, which is clean, with spacious rooms. I like the location, and most of the staff members are extremely friendly. One negative is that although I have stayed probably 100+ nights over the past few years, the reservations system doesn't recognize me if I book via an agency (e.g. Expedia), which I always do, because the prices are terrible via the hotel's website. Several times I have been given an awful room (brick wall view) and had to change it. Obviously a chain-wide IT problem, but one that should be fixed and it would benefit the hotel's customer service delivery to do so. "

"Great experience "

"Centrally located with most availability "

"Good"

"Very helpful and responsive staff. Nice room. Great breakfast buffet."

"No other hotels in Yakohama are better than the New Grand Hotel that is my most favorite. "