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Reviews of Estancia Villa Real

3 out of 5
Estancia Villa Real
Prolongacion Guadalupe Victoria 3099, Autlán de Navarro, JAL

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 114 reviews" "
Rating 8 - Good. 29 out of 114 reviews" "
Rating 6 - Okay. 7 out of 114 reviews" "
Rating 4 - Poor. 3 out of 114 reviews" "
Rating 2 - Terrible. 5 out of 114 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, comfortable rooms and super clean guest areas. Great public sitting areas all over the grounds. Truly enjoyable we will be back
Stayed 2 nights in Apr 2024

10/10 Excellent

Catina

Travelled with family
Liked: Staff & service, property conditions & facilities
Very clean,staff excellent service for sure I will return
Stayed 3 nights in Apr 2024
Response from Hotel y Suites Estancia Villa Real on 23 Apr 2024
We are grateful for your comments, and we will be happy to receive you again, greetings

10/10 Excellent

Salvador

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Pretty property
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe at night they close the gate and have security by entrance.
Stayed 2 nights in Apr 2024
Response from Hotel y Suites Estancia Villa Real on 23 Apr 2024
At Hotel Estancia Villa Real we care about your comfort and safety, we hope to see you soon

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with great staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Anali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful!
Stayed 1 night in Feb 2024

10/10 Excellent

Erik, Glendale

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Eduardo

Travelled with family and small children
Liked: Amenities
Stayed 4 nights in Jan 2024

8/10 Good

Osvaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
The property exceeded my expectations. It was beautiful, relaxing and I enjoyed every minute of my stay. If there is one thing I would ask, it would be to add mini refrigerators in the rooms. Thank you!
Stayed 2 nights in Jun 2023
Response from hotel y suites estancia villa real on 25 Jun 2023
Hello, how are you, good day? We are going to the Estancia Villa Real hotel to thank you for visiting our hotel and, above all, that you have good opinions about it. We work every day to give the best service to the guest. We will work on suggestions that you give us and I hope you visit us soon in advance thanks

10/10 Excellent

Miriam

10/10 Excellent

Jon

Stayed 1 night in Jan 2023

10/10 Excellent

Vianey

Business traveller
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Response from Gracias on 28 Dec 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, takes you to another world. Very peaceful!
Stayed 4 nights in Oct 2022
Response from gris on 22 Oct 2022
Agradecemos su comentario, fue un placer haberla recibido, Estancia Villa Real es un lugar pensado en todos nuestros huéspedes esperando se sientan como en casa.Gracias por su Preferencia!!!

10/10 Excellent

Gricelda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very quit.. Pool very clean coffee free Restaurants around Customer service ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Aug 2022
Response from Griselda on 10 Oct 2022
Muchas gracias por su comentario, fue un placer haberlos recibido, los esperamos muy pronto!!!

10/10 Excellent

Maria, Azle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were great
Stayed 7 nights in Jun 2022
Response from Gris on 24 Jul 2022
Muchas gracias por su comentario fue un placer haberla rercibido.

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Gris on 11 Apr 2022
Fue un placer haberlos recibido en Hotel Estancia Villa Real, los esperamos muy pronto!!!

10/10 Excellent

romelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room view was amazing
Stayed 1 night in Dec 2021
Response from Griselda on 23 Mar 2022
La mayor satisfaccion para Estancia Villa Real es que todos nuestros huespedes se sientan de lo mejor, agradecemos su comentario, fue un placer haberlos recibido.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous property
This is a beautiful property. I wish we would have had more time to look around. Definitely would recommend to anyone looking for a place in Autlan. My only complaint is that the booking said we would receive complimentary breakfast and there was no breakfast provided.
Stayed 1 night in Nov 2021
Response from Gris on 2 Dec 2021
Thank you for your comment, we will take it into account.

8/10 Good

Nicolas

Stayed 3 nights in Oct 2021

8/10 Good

Rosa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was a little dusty The housekeeping could’ve been better but overall OK
Stayed 1 night in Sep 2021
Response from Gris on 27 Oct 2021
Muchas gracias por su comentario en base a ello trabajamos para mejorar, esperamos tenerla muy pronto!!!

10/10 Excellent

David

Stayed 1 night in Aug 2021
Response from Gris on 27 Oct 2021
muchas gracias por su comentario, fue un placer haberlo recibido!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2021
Response from gris on 20 Apr 2021
Gracias por su preferencia, fue un placer haberlos recibido!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The property was absolutely beautiful! Friendly, clean, secured and spacious makes you feel like you’re royalty.
Stayed 1 night in Feb 2021
Response from Gris on 24 Feb 2021
THANK YOU VERY MUCH FOR YOUR COMMENT, IT WAS A PLEASURE!!!

10/10 Excellent

Efrain, Riverside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful hotel, everything is nice, the staff is awesome.
Stayed 2 nights in Jan 2021
Response from Gris on 28 Jan 2021
Thank you very much for your review , it was a real pleasure to have received them, we look forward to it very soon!!!

8/10 Good

PeterNavarrete, California

Business traveller
Liked: Cleanliness, staff & service, amenities
It’s a beautiful place but they didn’t have a restaurant.
Stayed 1 night in Mar 2020
Response from gris on 18 Mar 2020
Buenos dias Sr. Navarrete Antes que nada queremos agradecer su preferencia, escasas dos semanas se cerro temporalmente el restaurante esperamos que en su proxima visita ya podamos ofrecerle el servicio. saludos cordiales!!

10/10 Excellent

Clifford Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Experience at this Hacienda!
It was a great experience. The staff at the hotel and in the restaurant were exceptional. Because we are English speaking it was nice to have people who spoke English. The rooms and setting at the hacienda are very well kept. We stayed in one of the unique chalets. We will definitely return. It is located on the edge of the city so we were happy to have our own car for transportation. Taxi’s were only a phone call away if one is needed.
Stayed 2 nights in Jan 2020
Response from Gris on 29 Jan 2020
Muchas gracias por sus comentarios, fue un placer haberlos recibido en nuestro hotel y que hayan tenido una gran experiencia. Esperamos tenerlos muy pronto de regreso. Saludos cordiales!!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.Gorgeous surroundings.Quiet and clean.
Stayed 3 nights in Jan 2020
Response from Gris on 22 Jan 2020
Gracias por su comentario, fue un gusto haberlos recibido en Hotel & Suite Estancia Villa Real.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Beautiful! The views are awesome and the staff super welcoming and friendly.
Stayed 2 nights in Nov 2019
Response from gris on 9 Jan 2020
Fue un placer haberlos recibido, los esperamos pronto!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were givin a room in the 3rd floor, but didn't got the chanse to see it as door lock just wouldn't open, we went to the receptionist to let him know, he send a person to try and open the door but just wast able to, so they give us a different room, it was super clean and quiet, it had a king size comfy mattress.
Stayed 1 night in Jul 2019
Response from gris on 16 Dec 2019
Gracias por su comentario, en base a ello trabajamos. Lamentamos lo sucedido, los esperamos muy pronto para nosotros lo mas importante son nuestros huespedes!!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
I paid for a king size bed, which clearly indicated on my reservation, but they initially gave me a room with a queen bed during the check-in process. I’m 6’5” and don’t fit in most queen size beds. . I got to hotel late and was very tired, so I didn’t complain until the following day. They did move me to a room with a king size bed when I complained, but they should’ve honored the reservation from the get go!
Stayed 2 nights in Oct 2019
Response from gris on 11 Oct 2019
Gracias, vamos a tomar muy en cuenta su comentario. fue un gusto haberlo recibido.

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities and beautiful property. Looking forward to come back.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Gris on 1 Jun 2019
Gracias por su comentario , su opinion es muy valiosa para nosotros!!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds, quiet, peaceful. Away from the center of town.
Stayed 1 night in May 2019
Response from Gris on 18 May 2019
Gracias por su comentario, fue un placer haberlo recibido en nuestro Hotel!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, nice setting. A bit noisy and no coffee in the rooms.
Stayed 1 night in Mar 2019
Response from GRIS on 1 May 2019
Buenas tardes, Agradecemos su comentario lo tomaremos muy en cuenta, para nosotros es muy importante en base a ello es que trabajamos.

10/10 Excellent

Christian, Los Angeles Ca

Business traveller
Liked: Cleanliness, property conditions & facilities
Todo me gusto del hotel! Unas de las mejores vacaciones que ha tenido! Se regresaría.
Stayed 9 nights in Feb 2019
Response from Griselda on 21 Mar 2019
Nos da mucho gusto saber que tuvo unas vaciones de lo mejor en nuestro hotel, esperamos volverlo a tener de nuevo. saludos cordiales!!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for a double room and they didn’t have it available for me, had to stay at a different hotel
Stayed 1 night in Dec 2018

8/10 Good

edison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really good hotel
It was really good hotel but no.restaurant and need transportation to the city
Stayed 1 night in Nov 2018
Response from gris on 28 Nov 2018
thank you Soon we will have a restaurant in December.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

David

Liked: Property conditions & facilities
Disliked: Staff & service
5 star boredom
The positives first: check in went smoothly, this property was a monastery at one time. The grounds are amazing. Unfortunately the negatives were numerous. We were supplied with one glass and one towel and took numerous requests to get 2 of each. The lamp only worked if you plugged it in and then unplugged it to shut off, the switch was broken. The bedspread was stained, with what we don't know. We ran out of hot water twice once at night, once in the morning, and at 3200 feet the water is cold. One English TV channel was provided, yes the one that rots your mind.. There is a beautiful glass enclosed restaurant on the grounds the one highlighted on their website, it's called Love, because they love to keep it closed. When I asked if it was open for breakfast, I was told the restaurant was out of commission. This hotel is way out in the country surrounded by greenhouses, There is nothing within 3 miles of this hotel. To eat you must go into town which is 3 miles away. Front desk informed us it was 80 peso's by taxi, but we later learned of a bus that passes the hotel. In a remote location like this a fridge and microwave would be a asset In the evening there is nothing to do, and I mean nothing A meager continental breakfast is provided.but we were not informed of this' The pool is lovely if you're a polar bear or like freezing. Would definitely not stay here again
Stayed 1 night in Jan 2018

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
We stayed there for 3 nights. The staff were very helpful. The hotel is located in a quiet area near the highway and is convenient if traveling around the city of Autlan.
Stayed 3 nights in Nov 2017

10/10 Excellent

Ron, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful facility, staff attentive and friendly. The grounds were picturesque.
Stayed 1 night in Aug 2017

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Paradise. Leave us alone.
We stayed 5 nights at Estancia in Autlan de Navarro. Absolutely loved our 2 rooms. Our 15 year old daughter had her own room which you can imagine gained many points for old pops.The people were awesome. So willing to help us with room service: calling out for taxi, pollo a la braza, and pizza delivery. We got the "Royal" treatment at "Via Real". Met other guests from Houston, Guadalajara, UC Davis, Sacramento. We got spoiled.Plus the property is so gorgeous in a rustic way. Mango trees and Mourning doves gently cooing.The pool never closes. Ice cold beer and wine fridge in the lobby. My co-workers at the hospital Laboratory asked me, "Is it safe to go to Mexico?" I am so bad, I said with a grin, "No, you better stay home." This is Maria and Bill's secret hide away. Loved it.So fun.
Stayed 4 nights in Aug 2017

10/10 Excellent

Kirt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place!
We had a great stay! The hotel is gorgeous & very picturesque! Not many people during our stay. Had the pool to ourselves. The pool swim up bar is not in service nor is there a restaurant onsite. If these amenities were provided you wouldn't want to leave the premises as it's that spacious and breathtaking.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente todo. Les falta servicio de bar y restaurante, especialmente en el área de la piscina. Definitivamente, volveré
Stayed 1 night in Apr 2024
Response from Hotel y Suites Estancia Villa Real on 23 Apr 2024
Muchas gracias por sus comentarios, estamos trabajando para mejorar nuestro servicio. Los esperamos en su próxima visita

10/10 Excellent

Olga Araceli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy Bonita comoda y buena atencion y trato del personal
Stayed 1 night in Mar 2024
Response from Hotel y Suites Estancia Villa Real on 2 Apr 2024
Agradecemos su visita y nos alegra que haya disfrutado estancia, estaremos esperándolos hasta su próxima visita.

10/10 Excellent

Rafael Jesús

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Edson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Había ruido de construcción muy temprano y no dejaron descansar
Stayed 1 night in Dec 2023