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Reviews of Bally's Atlantic City Hotel & Casino

3.5 out of 5
Bally's Atlantic City Hotel & Casino
1900 Pacific Avenue, Atlantic City, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 1634 out of 4752 reviews" "
Rating 8 - Good. 1026 out of 4752 reviews" "
Rating 6 - Okay. 784 out of 4752 reviews" "
Rating 4 - Poor. 641 out of 4752 reviews" "
Rating 2 - Terrible. 667 out of 4752 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Raquel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were incredibly dirty. Sticky dresser, handle in the bathroom had white sticky substance on it (old soap or toothpaste), crumbs on the floor, the overhead light in the bathroom had dead bugs and rust. It was incredibly disappointing.
Stayed 1 night in Apr 2024
Response from Hotel Operations on 2 May 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance with your room.

2/10 Terrible

Daima

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was fine the problem was the room ! Horrible
Stayed 3 nights in Apr 2024
Response from Hotel Operations on 2 May 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

6/10 Okay

Carlos, Coventry

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
Front desk staff at check in was probably among the top 3 worst customer service experiences I've ever had. She was apparently on her cell phone via airpods and became very annoyed with me when I thought she was talking to me during my check-in, kind of funny now that i think of it. Entire hotel smelled like an ashtray, my room was boarder line disgusting, bathroom was scary, rugs looked like instant disease if you touched it without protection. I didn't even go in the casino because the hotel made me feel like I had already lost every last penny.
Stayed 2 nights in Apr 2024
Response from Hotel Operations on 1 May 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

6/10 Okay

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Operations on 2 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

2/10 Terrible

Tray

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like it
Stayed 1 night in Apr 2024
Response from Hotel Operations on 2 May 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

2/10 Terrible

Vilela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so dirty and nasty. I would never go back there
Stayed 2 nights in Apr 2024
Response from Hotel Management on 1 May 2024
We appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

10/10 Excellent

Shyam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just great , had a blast at the Yard
Stayed 3 nights in Apr 2024
Response from Hotel Operations on 30 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely convenient when I booked at the last possible moment!
Stayed 1 night in Apr 2024
Response from Hotel Operations on 30 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Yadira

Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

TYRONE

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is dirty
Stayed 1 night in Apr 2024
Response from Hotel Operations on 30 Apr 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance with your room.

10/10 Excellent

David, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Gloria

Stayed 1 night in Apr 2024
Response from Hotel Operations on 30 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The parking smelled like urine. And they gave us the only room tower which was NOT renovated. This was a complete disappointment. It was on the third floor and not an ocean view.
Stayed 1 night in Apr 2024
Response from Hotel Operations on 30 Apr 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance. Your reserved room type was a Dennis Tower Classic, unfortunately this is not a renovated room with ocean views.

10/10 Excellent

Brianna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Bally’s before, really clean and great staff. Walking distance from all the fun and will be coming back again
Stayed 1 night in Apr 2024
Response from Hotel Operations on 30 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Kent

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Bally needs more food vendors...there were only Dunkin Donuts & some Italian eatery to choose from to eat at.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 28 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Purnivash

Liked: Cleanliness, property conditions & facilities
It was really nice
Stayed 2 nights in Apr 2024
Response from Hotel Operations on 27 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

Keith

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we were in had all the windows covered with film. Unable to see the sky. Unable to see anything outside. When we went to ask for another room we did receive. However, was originally told that this is what you booked. Can’t say I agree with this in that I just wanted a non-smoking king room. I wasn’t aware that you had to specifically ask to see the the sky. Noted for next time I book a hotel room.
Stayed 2 nights in Apr 2024
Response from Hotel Operations on 27 Apr 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

10/10 Excellent

Laniece

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the room was spacious! It was clean and we were able to control the temperature of the room! I also liked the dining options available both inside the hotel and outside.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 27 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Shakira

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean!
Stayed 1 night in Apr 2024
Response from Hotel Management on 27 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

Zola

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Dust was all over the bed head and under the beds.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 27 Apr 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experience.

6/10 Okay

Larry

Travelled with partner, Travelled with group
Disliked: Amenities
Better casinos in Atlantic City
Stayed 2 nights in Apr 2024
Response from Hotel Management on 27 Apr 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experience.

8/10 Good

Annet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Dennis Tower and the clib/bar was right outside pur room. The misic was blasting until early morning. Extremely annoying and difficult to sleep. Bring your earplugs or ask for another room.
Stayed 1 night in Apr 2024
Response from Hotel Management on 27 Apr 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experience.

8/10 Good

Joseph, Ventnor city

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was absolutely beautiful especially the soaking tub and the view !! However the woman who checked us in was very short with us and appeared to not really want to be working. She barely spoke to us and after handing us the room key never gave us any directions on how to get to the room, the number of the room,have a great stay nothing !! Everyone else was very nice to us. Maybe she was having a bad day but is that really my fault? It really had us wondering if we did something wrong because the couple in front of us got laughs and jokes and friendly lady we got mad at the world lady …
Stayed 1 night in Apr 2024
Response from Hotel Management on 27 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Cedric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun
Stayed 2 nights in Apr 2024
Response from Hotel Operations on 26 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Sheri

Stayed 2 nights in Apr 2024
Response from Hotel Operations on 27 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Charisma

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked tht we were on the casino floor so it was very convenient. We were in this room where the tv was super small and very far away from the bed. It was very weird. Also a lot of the restaurants were closed down. The pool was only for adults on Spring Break. I don’t think they had enough staff I waited all night until the morning for pillows. Let’s not forget the drug heads walking all around the hotel. Unless the prices come down I don’t think I would stay here again and Ballys is usually my favorite spot to stay.
Stayed 3 nights in Apr 2024
Response from Hotel Operations on 26 Apr 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

10/10 Excellent

Ashley

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is beautiful and quiet. This is the first hotel we have been to at a casino that it's quiet in the hotel room and hallway
Stayed 1 night in Apr 2024
Response from Hotel Operations on 26 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Brenda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Operations on 27 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

Kristina

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Hotel Operations on 26 Apr 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

6/10 Okay

Nathaniel, Bronx

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Operations on 26 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Erica, NEW YORK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception that checked me in and out. Was so sweet, very professional, and she made everything so easy for me. I loved my room view! 💕 can’t wait to go back.
Stayed 2 nights in Apr 2024
Response from Hotel Operations on 25 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024
Response from Hotel Operations on 24 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Bill

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My room was updated and beautiful. There’s only one bar in the casino and the carpeting makes it seem old. There are cheap dining options and two $$$$ but nothing moderate.
Stayed 2 nights in Apr 2024
Response from Hotel Operations on 23 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

alma

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Operations on 24 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Ebony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the convenient location and the room was good. A plug didn’t work and I went to the shop and spent $31 on a cord before realizing it was a bad plug. Check other sockets before believing it’s your equipment. Also, can you please add a microwave. Otherwise, the stay was great!
Stayed 2 nights in Apr 2024
Response from Hotel Operations on 23 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Adele

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

George, West new york

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Out dated rooms and property as a whole. Weird smell coming from the carpet on our way to our room. Also shower was making a very loud noise when we turned it on. The bed was super comfy tho
Stayed 1 night in Apr 2024
Response from Hotel Operations on 23 Apr 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bally’s has been renovated and the rooms are modern and fresh. We have always loved its location to a lot of what Atlantic City has to offer. The check-in and checkout process along with parking is great and staff at the hotel and casino were great. We were traveling with kids for a tournament, and they felt welcome and thought it was cool walking through the casino to get to the boardwalk. I do wish they had more options for coffee and breakfast in the morning. And maybe a more kid friendly option for the later evening. We ended up having to leave the restaurant because of the late hours no one under 21 is permitted in the restaurant I guess and The Dunkin’ Donuts line was too long every morning.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Jody

Travelled with partner
Room was clean but old and dingy.
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experience.

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
The entire place should be demolished. 1970’s cheesy carpet. No high end restaurants. The rooms are disgusting with mold on the light fixtures and and shower plate dislodged. The room where we stayed had absolutely no view as the windows were frosted so to prevent the light from coming in and to obstruct the view. The smell of pot was everywhere. I would never come back to Bally’s.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

10/10 Excellent

Teona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How convenient it is to shows and parking
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and spacious. It was a quick check-in. We would definitely return.
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Jenabu

Travelled with partner
Liked: Amenities
I’m going back next time
Stayed 3 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great renovation, casino and service. Rooms were clean.
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Jeremy

Travelled with partner
Liked: Staff & service
Dennis Tower does not have a city view floors 7 and below.
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experience.

8/10 Good

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Operations on 23 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Hafeeza, Philadelphia

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Operations on 23 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

DeFonties

Travelled with partner
Disliked: Property conditions & facilities
No EV charging at Hotel.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experience.

2/10 Terrible

tamika

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in there was a problem they said it was Expedia's fault. They said my reservation was canceled. I made this reservation in December of 2023. They finally figured it out and they upgraded me to a suite. The room was dated and dirty. We had to keep calling to get stuff that should have been in the room. The property itself is not clean. There aren't many food options.
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

4/10 Poor

DeFuria

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.