There were a few issues with the room we had.
It was dusty, the corners and under the bed looked like it had not been cleaned for ages.(Raised with manager)
The shower has drainage problems, which could not be fixed, this caused the toilet floor and area around the bath to flood from time to time, even when using the shower at half the capable showering velocity water would flow out.(Raised with manager)
The walls and floors has unsightly stains in the bath, and above the head boards of the bedroom.(Raised with manager)
The bed was squeaky.(Raised with manager)
The cleaning ladies were quite noisy, they frequently woke us up at around 06h30 in the morning from the noise they made outside.(Not raised with manager)
The carpets in the corridor was not very clean, you could see spots of dust in the corners. (Raised with manager)
The duvets leaked feathers.(Not raised with manager)
Unfortunately whilst Niki made every attempt to resolve my complaints, they were unable to resolve all of them but she does not fall short of trying.
She did her best to make us as comfortable as possible, and genuinely made an excellent attempt to resolve the issues, I would rate her 5 stars just for that,
The receptionist was extremely helpful, and offered excellent travel tips, I can't remember her name, but she wore glasses. Again, brilliant.
Overall the staff deserve 5 stars, but our room unfortunately gets max 3.