"The room and reception were wonderful, and the staff provided excellent, hospitable service.
However, the shuttle bus service from Yugawara Station was very disappointing. I waited for 15 minutes at the instructed location, but the bus never stopped. It drove through the rotary so quickly that I didn't even see it coming and had no chance to board.
A tip for future guests: To avoid this issue, I highly recommend calling the hotel on your travel day to reconfirm the exact shuttle pickup time...
"The room and reception were wonderful, and the staff provided excellent, hospitable service.
However, the shuttle bus service from Yugawara Station was very disappointing. I waited for 15 minutes at the instructed location, but the bus never stopped. It drove through the rotary so quickly that I didn't even see it coming and had no chance to board.
A tip for future guests: To avoid this issue, I highly recommend calling the hotel on your travel day to reconfirm the exact shuttle pickup time...
"Relaxing, spacious, beautiful views. Easy to take the bus downtown if you have Suica card. Breakfast has good food but is limited if you come later. They were not prepared to serve us dinner. "
"Relaxing, spacious, beautiful views. Easy to take the bus downtown if you have Suica card. Breakfast has good food but is limited if you come later. They were not prepared to serve us dinner. "
"The stay was incredible! My friends and I had the most amazing girls getaway here. The service was incredible, and I think that the quality was great for the cost. The weather was nice when we were there, but a bit windy on the second day. The quality of the food was great as well. I have no complaints and would love to stay here again someday! "
"The stay was incredible! My friends and I had the most amazing girls getaway here. The service was incredible, and I think that the quality was great for the cost. The weather was nice when we were there, but a bit windy on the second day. The quality of the food was great as well. I have no complaints and would love to stay here again someday! "
"Best part was being surrounded by nature. We love the pieces of art inside the house and the beautiful garden. I can’t get over how stunning the garden is! Very well layed out. The outdoor onsen allows one to be with nature while relaxing in the HOT spring water. "
"Best part was being surrounded by nature. We love the pieces of art inside the house and the beautiful garden. I can’t get over how stunning the garden is! Very well layed out. The outdoor onsen allows one to be with nature while relaxing in the HOT spring water. "
"If you’re like me and like stylish, trendy ,special designed houses.Then you will love this place. It’s new, clean, and a unique design. Wish we could stay longer. "
"If you’re like me and like stylish, trendy ,special designed houses.Then you will love this place. It’s new, clean, and a unique design. Wish we could stay longer. "
"Amazing hotel. relaxing atmosphere. very nice and helpful staff. better to come with a car although they offer transportation to the train station.. but less convenient."
"Amazing hotel. relaxing atmosphere. very nice and helpful staff. better to come with a car although they offer transportation to the train station.. but less convenient."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"Unbelievably amazing hotel. Among the best food I've ever eaten, anywhere in the world. Beautiful property. Professional courteous staff. Extraordinary experience. "
"This was our favourite stay for our whole Japan trip. We stayed at 3 other hotels. This place and area is unbeatable and i wish I would’ve booked a second night. I didn’t know that I would want to live this day again. The staff were ridiculously kind and helpful. At the end of our stay, I asked which bus and where I should take to get to Hakone-Yumi to and she literally left her post and started running to help me catch the bus.
My son enjoyed free ice cream from the vending machine (which he loved).
The band in the lobby before dinner was such a nice touch.
The dinner and breakfast were perfect.
Honestly, just the perfect relaxing spot for us. Would go back for sure. "
"Pros:
-Staff were all very friendly and helpful
-The room was very impressive
-The view from the rooms and hotel are stunning
-Transportation is available at the hotel if needed
-beds are very comfortable compared to other places I’ve stayed at in japan
Cons:
-It’s a bit of a drive if you want to get to any of the towns nearby, but that seclusions from them also has its own charm to it
Overall I loved this hotel and it’s been my favorite in Japan so far so I had to give it 5 stars "
"Hotel was set against beautiful mountains with green lush landscape all around. The onsen was a wonderful treat at the beginning and end of each day. Rooms were traditional and clean with very nice bathroom toiletries. The food was amazing and delicious. Service was friendly and attentive. "
YuYu Hakone - Private Open Air Onsen Usage Guaranteed
10/10 Excellent
"Great place for the price. Step up from a hostel that works well for families and has a really nice Onsen for private use. Breakfast was also really nice! Service was also very friendly and helpful.
Downsides are the location and the lack of shower in rooms. "
"Although needing a train to access this place massively exceeded our expectations. The apartment was enormous with the luxury of a private semi outdoor thermal bath & a sauna. For a family of 5 this was absolutely perfect, very glad we chose here & not the other older hotels in the area"
"I think the hotel was not as good as we expected. We arrived tired -after a wedding in Tokyo - and the check in staff grill you with so many questions “what time for dinner” (but there are limited options so you don’t have much choice), “what time for breakfast tomorrow”, same thing for the following days … they even asked “what time do you want housekeeping tomorrow?”! And then they said they had a spa - I said I’d like a massage and they said they were all booked for our dates! But no one had communicated with me in advance to offer massage services so I could book. Also the dinner both nights repeated “Main Meal 1” (their term) -despite the affectation of being so custom. Finally as we checked out we found someone’s socks in the drawer behind the safe deposit box! "