"The hotel's location is excellent, situated right outside the train station/ bus stop and surrounded by several convenience stores and dining options, making it very convenient for travellers. The room and bed were clean and comfortable.
A few aspects could be improved. There is no room service, and amenities such as toiletries need to be collected from Level 5. The hotel was also quite busy during our stay, and our room overlooked a parking lot, which was not particularly appealing.
We found the service to be somewhat inflexible. When we requested a butter knife and forks, the staff repeatedly declined and provided only a plastic spoon. We also asked if any butter sachets were available, as we were unable to find any at a nearby convenience store, but again received only a repeated "no" without any alternative suggestions. The staff could be a bit more polite, a more helpful and solution-oriented approach would have enhanced our experience.
Overall, the hotel offers a convenient location and clean accommodations, but the service experience could be improved."
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