Hotel Dekat Arte & Mascaras

"I would say this feels more like a hostel than a hotel. The best part is its central location in Old San Juan. The front desk staff were helpful and friendly. We appreciated their recommendations for restaurants and parking lots. The complimentary drinks at the bar and rooftop are nice perks. The lobby is nice. However, our room was disappointing and left much to be desired. It was interior (standard) room so it’s only windows opened into the hallway. The room was dark with yellow, flickering...

"No hot water. No hot water. No hot water. "

"Loved being in the heart of Old San Juan. Walked everywhere!! Thank you so much!"

"Excellent location in the heart of historic Old San Juan. Rooftop terrace provided breaks from sightseeing while still allowing us to take in the vibe. Wedding procession and dance in the street below was a bonus! "

"Air-conditioning worked well "

"Five stars all around. We will be back."

"Couple of issues: 1. Arrived at noon - checkin was 4pm…repeatedly told working on our room …checked in at 330 finally…. Not the best first impression - maybe HSK works on island time. 2. 1115 on Monday - Hsk staff(male) entered room to replenish shower soap - DIDNT knock and wooden sign was showing do not enter equivalent. This is unsafe…Pool small but comfortable - great view…on site restaurants ok …"

"Very clean"

"Just meh. There were way more things wrong than right with this hotel. Almost all the staff were rude with customer service absolutely not a priority, inuding the male server at breakfast who was visibly angry because people arrived. I saw several people give up and leave rather than continue to wait for an hour for food or attention from waitstaff. I specifically asked if there were any umbrellas for the pool area because there was only 1 being used by someone else. Although I was promised by 2...

"Kitchen, air conditioner, coffee, clean, hot water, all great. Excellent service. "

"Air conditioning was great. Staff was helpful, good stay."

"Good air"

" Great location. No elevator is a drawback. "

"Very convenient location, friendly staff, spacious room and quiet."

"It was a simple place which is fine for the night we stayed. It is loud at night because all the clubs are right there but that was stated so it was no big deal. Great location. "

"Air conditioner very effective. Staff was difficult to reach at first when doing a later check in since the main lobby building was closed after hours. "

"Arrived in Puerto Rico and was headed to location for my stay when they let me know due to a leak it’s no longer available. They did issue a full refund but was near impossible to get ahold of anyone on the phone. Was waiting on side of road to figure out what to do and not giving someone a phone call about the change is not acceptable. This is the only time something has happened to me in a overseas experience and will not be doing this way again and will just find a suitable Marriott in range...

"It was not hot water in the shower and no shower curtain, not enough towels in the bathroom. "

"The rooms weren’t super clean - the sheets had some hairs on it and I couldn’t tell if they were reused or just not properly cleaned. There was also hair on the ground. And our closet door was broken. The pictures are a little misleading - the kitchen and couches are shared areas. The rooms are very small with just beds but the bathroom was so nice The overall stay was good for what we needed which was a bed with a quiet space (except for the frogs - they are loud all night). the rooms lead...