We are so sorry for your experience. It was our last room available and it was a pet room, hence the old flooring. Our standard is much higher and we didn’t meet it for you. Please accept our sincere apologies.

This guest didn’t even stay with us. He cancelled day of, in the busiest week of the year and got upset about the cancellation penalty.

Thank you, Donna for the reveiw. We are glad your son and grandson really liked it here. I wish they wrote the review. Surprised our charming historic village seemed run down so you. We are actually in the most in desired area in Taos. That it is not as fancy as say aspen or Santa Fe is usually a compliment. Thanks for the other details. We wish you all the best and are thankful you stayed with us.

Dear Brianna, We are very sorry we could not offer the price of 2 people for your reservation of 1 adult, 4 children and 2 dogs. Please understand that laundry, cleaning, wear and tear, and utility cost differences make it impossible. The good news is we are still the least expensive way to lodge medium and large families in Taos County and unlike other hotels, at the SnowMansion everyone gets their own bed. Also our world class location, old world hospitality, cute, clean and unique rooms, guest kitchens and the beautiful gardens next door have to count for something. Regardless we are always sorry to disappoint. Thank you for your feedback. Safe travels and best wishes.

We are very sorry for your disappointment. I can see how when you stay one night and come late and leave early and pay event weekend prices, you may not realize, use or appreciate, our thoughtful amenities, comfortable common areas, great outdoor seating and expansive grounds. You might also miss our world class location and old world European village with cafes, shops and galleries. And you might not care that even on the most expensive night of the summer, we are still 100 less than any other hotel in the area. We are a small hotel and not always perfect but the vast majority of our guest really appreciate what we do and have unique and enjoyable experience. Thank you for staying with us and best wishes always.

Thank you! Happy to hear you enjoyed the place. Pleas come again.

Thank you, Monica for your positive review. We are so glad you found the SnowMansion beautiful. Sorry you did not see our small and dedicated staff. We are always only a call or text away if you need anything.

Dear guest, Thank you for your review. Sorry to hear about your experience. We will check the bed in question and replace if necessary.

Dear guest, Thank you for the good review. Hope to see you again. Thank you,

Thank you, dear guest for the great review. We are happy to here you thought our location and services are great. Hope to see you again soon.

Dear Sarah, We are very sorry we did not meet your expectations. You did not leave us any details so my guess is that you did not book us because of our world class location or old world hospitality or cute, clean albeit unique rooms. Perhaps you booked with us because it was last minute and we were the only place even remotely affordable on a busy holiday weekend. Regardless we are always sorry to disappoint even when left guessing how or why. Thank you for your feedback. Safe travels and best wishes.

Thank you, Steven for the excellent review. We sure enjoyed lodging you, wish you all the best and hope to see you again soon.

Dear Rogelio, Thank you for your excellent review. We loved lodging you and look forward to your next stay.

Thank you for the kind review. We enjoyed lodging you and look forward to the next time.

Thank you for the great review. I am sorry you couldn’t reach us. We are so used to the texting service. I have made room in my voice mail. Sorry for our shortcomings. That you still gave us a 4 is a testament that the fundamentals or a great, warm, safe comfortable stay in a great location we’re there. Thank you for staying with us and thank you for your feedback. We are always trying to improve. We hope to see you again.

Thank you for your kind review and for mentioning how close we are to Sabroso Restaurant. We are very lucky to have them so close by. Thanks for staying with us. We hope to see you again soon.

Thank you for the review and for telling me that while you found the room clean and the staff really nice, that the room seems over priced at $200 per night. Yes he prices was higher Han normal which happens in this town when the big hotels are sold out or close to sold out. We died replace the mattress that you found springy and the bathroom sink valve that didn’t give you the water pressure that you needed. Thanks for the great feedback and we look forward to your next stay.

Thanks for your kind review. You are a guest of few words. I respect that. My guess is you loved our world class location but were surprised by our unique 100 year old lodge and were mystified by house we manage to make our rooms so cozy and yet so expansive. We too wish our Lodge Studio Suites offered larger windows with better views and certainly recommend our Pearl Annex Suites for the price difference. But being able to lodge a party of 5, all I. Their own bed deserves an honorable mention. As does our beautiful village and gorgeous grounds. The clean and comfortable rooms also help. It’s hard to appreciate these things if you are a 1 and done type of traveler, staying 1 night, arriving late and leaving early. Your review must reflect the safe and thoughtful environment even though it is not the cookie cutter could be anywhere same old same old you are used too. Thanks for staying with us.

Hi Jodi, Thank you for your kind review. We are very happy you enjoyed your stay and hope you stay with us again.

Thank you for staying with us. We are glad you enjoyed our hospitality. Please come again.

Thank you for for your kind review. For an old world lodge like ours, a 4 out of 5 review is a testament to our high standards, good service, warm hospitality and perfect location. Thank you for staying with us. We hope to see you again soon.

Thank you!

Thank you, Charles for your great review. We are glad you had a great experience with us and wish you all the best and hope you will stay with us next time you come to Taos.

Thank you, Simon for the great review. It was really gratifying for us to see your family exploring the grounds or hanging out on the balcony or cooking s’mores at the fire pit or coming back from the river. Thanks for staying with us and we hope to lodge you again next time you come to Taos.

Thank you, Kaylee for you kind review. It was nice meeting you and lodging you and wish you all the best in travels and life. We are glad you enjoyed your stay with us and the location around us and hope you make it back some day. Take care.

Thank you for your kind review. Wishing you all the best and hope to see you again when the pandemic is over.

Dear Anonymous, We appreciate your review and are disappointed that your stay did not meet your expectations. We are a little dumbfounded that you did not leave us any feedback as to how we could have improved your stay. I guess you did not like our great location, our thoughtful amenities or our warm and inviting old world hospitality or our historic lodge. Future guest should know we are a unique place with a wide variety or accommodations. We are old in what we think is a good way. Perhaps this guest thought differently, though in the end this guest leaves us guessing.

Thank you for your review and thanks for staying with us.

Thank you, RM. We appreciate your staying with us and your kind review and the details you brought to our attention. We hope to see you around here again. Many regards.

Thank you, Larry for your kind review. We are glad you enjoyed yourself and had a good stay. You were staying in our basic-junior family room and yes the bathroom is quite small. We hope you stay with us again, we would love you to try our standard room or our suites where you will enjoy more spacious rooms with full sized bathrooms. We are so glad you had a good stay none the less and enjoyed our unique and beloved lodge, the other guests, the kitchens and the gardens. Many regards from the SnowMansion family to yours.

Thank you so much for your kind review. We are so glad you had a great stay and hope to see you again soon.

We are sorry this guest was underwhelmed by their experience. I think it is mostly the wrong guests in the wrong room who only stayed one night and didn’t have the time to explore all we have. It’s funny and in some ways fitting this guest was reminded of the 1970’s. The SnowMansion has been serving travelers along Taos Ski Valley road since 1973, and today, our guests enjoy a pleasant reminder of what it was like to travel across the USA in the “good old days.” Unlike the big corporately-owned chains, we are family owned and operated. With hospitality provided by Amu, Subra and Mouna, you will always be welcomed like family. From the beautifully restored suites, to the distinctive Hotel, Family and Group Rooms, to the fabulous Solar LED Light Garden display each night, a stay at the SnowMansion Lodge is a unique experience that will leave you rested, refreshed, and with wonderful new memories. Come take a step back to a simpler time, meet your neighbors from around the world, and relax under the glow of our fire pit and our Solar Light Garden in the historic Village of Arroyo Seco. It will be a pleasure to have you stay with us!

Dear Guest, We are glad you had an enjoyable stay. Our suites are amassing in an affordable, laid back, everything you need in the most beautiful village in New Mexico kind of way. Our lodge rooms are old school in a rustic everything you need kind of way. Wherever you stayed, we are glad you had a good time and dealt well served by our staff. That is what we strive for in each and every check in. We hope to check you in again soon. Thanks and warmest regards SnowMansion.

Dear Thomas, Thank you fort our feedback. I wish you had mentioned the warmth in the room while you were here. That could have been remedied with by putting the fan in the window to pull the night air into the room. Our WiFi is usually quite fast, though we admit it was up and down and all over the place that weekend. We do appreciate quiet in the lodge after 10 pm but there are plenty of areas to socialize after 10 pm in our social compound a short walk across the parking lot. Such are are the challenges of providing world class hospitality in a world class location in a historic building. Thank you for your feedback, we will use it to look for ways to improve.

Thank you for your feedback. Wishing you all the best in travel.

Thank you, Miranda! We really enjoyed lodging you and hope to see you around here again soon. Safe travels!

Thank you!

This guest probably waited too long to make a reservation for Memorial Day weekend and had to take one of our more basic rooms because that’s is all we had left and a high price because most or all of the rooms in Taos were booked. It happens. We always get great reviews from our suites in the pearl annex. Our hotel, family and group rooms in the Lodge Building are great for adventure travelers, large families and groups. Our cabins are great for adventure travelers. Future guest who want old world elegance should book early and book our suites. Adventurers, large families and groups ask about our Lodge Rooms and Cabins. All guest who don’t check in too late and leave too early enjoy our hospitality and our our one of a kind, solar light garden. it is truly magical.

This guest walked in and walked out on Memorial Day weekend. They did not take a look at our beautiful grounds. They did not take time to interact with our amazing guests. They did not take time to marvel and enjoy our majestic location. They did not take time to what their needs were and what needs weren’t being met. They did not take time to inquire about the full range of our accommodations including our beautiful suites. We are sorry that we did not meat their expectations. We would have tried if we New what they were.

Hi Mauny, Thank you for staying with us and for taking the time to write this kind review. We are a traditional hostel in the best sense, “a full kitchen to cook your meals, a reading area with a fireplace, meeting people, and more” as you say. We do have private hotel/family rooms with their own bathrooms and shower as well as nicely appointed suites for those guest who do not wish to share a bathroom. We are glad you enjoyed your stay and found it cosy and didn’t mind sharing a bathroom which is the most affordable private room. We hope you will stay with us again. Best regards.

Thank you for taking the time to review us. Thanks for staying with us. We hope to see you again next time you come to Taos.

Thank you for staying with us and for your kind review. We really enjoyed lodging you and our heart is warmed that you mentioned that our staff is friendly and our place clean. As we renew and revitalize our facilities, cleanliness and friendliness is our bedrock that keeps long time guests and new guest like yourselves having a good experience and hopefully coming back. Thanks again.

Thank you for staying with us. We are glad you enjoyed your stay and hope to see you again soon.

Hello Henry, Thank you for taking the time to review us. We will take your feedback to heart as we continually try to improve our service.

Thank you for your review. We are pleased you enjoyed your stay.