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Reviews of Divan Ankara

5 out of 5
Divan Ankara
Jose Marti Caddesi No2, Ankara, Ankara

Reviews

9.6

Exceptional

Rating 10 - Excellent. 274 out of 332 reviews" "
Rating 8 - Good. 37 out of 332 reviews" "
Rating 6 - Okay. 17 out of 332 reviews" "
Rating 4 - Poor. 1 out of 332 reviews" "
Rating 2 - Terrible. 3 out of 332 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Boğaçhan Çakın / General Manager on 3 May 2024
Dear Our Valuable Guest,Thank you very much for choosing to visit Divan Ankara and taking the time to share your points with usWe all look forward to your continued visits and to welcoming you back.Kind Regards,

6/10 Okay

Oguz

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very poor and rude reception experience
Stayed 1 night in Mar 2024
Response from Boğaçhan Çakın / General Manager on 11 Mar 2024
Dear Our Valuable Guest,Thank you very much for your comments after your recent stay with us. We appreciate you taking the time and trouble to let us know of your experience.We are sorry to hear that your check in experience did not met expectations. . We make sure necessary steps will be taken to improve our guests' experience. It's our constant strive to provide a high standard of service and create a nice atmosphere for our guests.We all look forward to your continued visits and to welcoming you back.Kind regards,

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely check in with divan if you are at Ankar
The staff were very friendly and the whole hotel is clean with overall great service.
Stayed 1 night in Feb 2024
Response from Boğaçhan Çakın / General Manager on 19 Feb 2024
Dear Our Valuable Guest,Thank you so much for taking the time to let us know of your experience after your recent stay with us. We are pleased to hear that you were very satisfied, We all look forward to your continued visits and to welcoming you back.Kind Regards,

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place.
Stayed 1 night in Feb 2024
Response from Bogachan Cakin on 13 Feb 2024
Dear Our Valuable Guest,Thank you very much for choosing to visit Divan Ankara and taking the time to share your points on Expedia.comWe all look forward to welcoming you back.Kind Regards, Boğaçhan ÇakınGeneral Manager

10/10 Excellent

KEITH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Divan is a very comfortable and professionally run hotel in Ankara. The staff are extremely helpful and friendly. Rooms and beds are very comfortable, with all the facilities that you would expect in a four star hotel. The breakfast buffet is very extensive (open 6.30AM to 10.30AM). The only down-side is the hotels location, a ten to fifteen inute taxi ride away from the city centre, but is located within a very quiet residential area. There is a nice swimming pool and hamam in the hotel, but unfortunately we did not have the time to use it on this occasion. We would certainly stay at the Divan Hotel again, when next in Ankara !
Stayed 3 nights in Feb 2024
Response from Bogachan Cakin on 13 Feb 2024
Dear Our Valuable Guest,Thank you very much for your comments on expedia.com after your recent stay with us. We very much appreciate you taking the time and trouble to let us know of your experience and were pleased to learn that you were very satisfied. Comments such as yours are shared with all of our Team Members as an initiative to encourage them to continue their efforts in making our guests feel welcome and ensuring them a pleasant stay.Thank you for your points and we are alI look forward to welcoming you back to the Divan Ankara in the near future. Kind regards.Boğaçhan ÇakınGeneral Manager

10/10 Excellent

Stanley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Bogachan Cakin on 15 Jan 2024
Dear Valuable Guest,Thank you very much for your points on Hotels.com after your recent visit. We very much appreciate you taking the time and trouble to let us know of your experience and were pleased to learn that you were very satisfied. Comments such as yours are shared with all of our Team Members as an initiative to encourage them to continue their efforts in making our guests feel welcome and ensuring them a pleasant stay.Thank you for your points and we are alI look forward to welcoming you back to the Divan Ankara in the near future. Kind regards.Boğaçhan ÇakınGeneral Manager

10/10 Excellent

ALTUG, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Bogachan Cakin on 27 Dec 2023
Değerli misafirimiz,Divan Ankara Otelimiz ile ilgili kıymetli puanlarınız için çok teşekkür eder, Siz değerli misafirlerimizi yeniden ağırlamaktan memnuniyet duyacağımızı belirtmek isteriz.Saygılarımızla,Boğaçhan ÇakınGenel Müdür

6/10 Okay

Bill

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The facilities such as spa and lobby etc are great! The location is too far away from the city centre. But the area is quite nice. There is a restaurant about 5 minutes from the hotel called Adana is brilliant they have the best grill ! The young bellboy is a very nice person, very helpful and pleasant! Sadly we forgot his name. But to give a clue that he worked the night shift during our stay during 19th and 20th December 2023 evenings.
Response from Bogachan Cakin on 25 Dec 2023
Dear Our Valuable Guest,Thank you very much for your comments after your recent stay with us. We appreciate you taking the time and trouble to let us know of your experience.We have noted that you rated us a little lower and that we can work on it to improve further. We would be most grateful if you could share with us any particular things that we could take note of and implement during your visit to make it more satisfactory for you.Thank you for your remarks and we all look forward to welcoming you back to the Divan Ankara soon. With kind regards.Bogachan CakinGeneral Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2023
Response from Bogachan Cakin on 22 Dec 2023
Dear Our Valuable Guest,Thank you very much for choosing to visit Divan Ankara and taking the time to share your points on Expedia.comWe make every effort to make your experience a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit.We all look forward to your continued visits and to welcoming you back.Kind Regards, Boğaçhan ÇakınGeneral Manager

6/10 Okay

Ala

Stayed 2 nights in Dec 2023
Response from Bogachan Cakin on 9 Dec 2023
Dear Valuable Guest,Thank you very much for your points after your recent stay with us. We appreciate you taking the time and trouble to let us know of your experience and pleased to learn that you were generally satisfied. Points such as yours are shared with all of our Team Members as an initiative to encourage them to continue their efforts in making our guests feel welcome and ensuring them a pleasant stay.Thank you for your points and we are alI look forward to welcoming you back to the Divan Ankara in the near future. Kind regards.Boğaçhan ÇakınGeneral Manager

10/10 Excellent

Nabil

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel is very nice and special thanks to people at the reception, very friendly and welcoming
Stayed 1 night in Dec 2023
Response from Bogachan Cakin on 7 Dec 2023
Dear Valuable Guest,Thank you very much for your comments after your recent stay with us. We very much appreciate you taking the time and trouble to let us know of your experience and were pleased to learn that you were satisfied. Comments such as yours are shared with all of our Team Members as an initiative to encourage them to continue their efforts in making our guests feel welcome and ensuring them a pleasant stay.Thank you for your points and we are alI look forward to welcoming you back to the Divan Ankara in the near future. Kind regards.Boğaçhan ÇakınGeneral Manager

8/10 Good

Andrij

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bogachan Cakin on 7 Nov 2023
Dear Valuable Guest,Thank you very much for your points on Hotels.com after your recent visit. We very much appreciate you taking the time and trouble to let us know of your experience and were pleased to learn that you were satisfied. Points such as yours are shared with all of our Team Members as an initiative to encourage them to continue their efforts in making our guests feel welcome and ensuring them a pleasant stay.Thank you for your points and we are alI look forward to welcoming you back to the Divan Ankara in the near future. With kind regards.Boğaçhan Çakın

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2023
Response from Divan Ankara on 11 Sept 2023
Dear Our Valuable Guest,We very much appreciate your scoring and kind comments regarding your visit at Divan Ankara. It is always a pleasure to receive positive feedback and happy to learn that you satisfied with our entire services as well. I will share your comments with our entire team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you for choosing to stay at Divan Ankara and we are looking forward to welcoming you back in the not too distant future. Regards,Boğaçhan ÇakınGeneral Manager Divan Ankara

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to visit
A beautiful hotel, friendly and helpful staff, great breakfast, clean, pretty. Lovely environment. Nice, comfy bar to work in And good latte. We were so pleased we booked an extra night.
Stayed 2 nights in Aug 2023
Response from Divan Ankara on 7 Aug 2023
Dear Our Valuable Guest,We very much appreciate your scoring and thank you for your kind comments regarding your visit at Divan Ankara. It is always a pleasure to receive positive feedbacks and happy to learn that you satisfied with our entire services as well. I will share your comments with our entire team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you for choosing to stay at Divan Ankara and we are looking forward to welcoming you back in the not too distant future. Regards,Boğaçhan ÇakınGeneral Manager Divan Ankara

10/10 Excellent

Suleman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and luxurious rooms; nice breakfast variety, great pool and hamam; welcoming staff
Stayed 1 night in Aug 2023
Response from Divan Ankara on 7 Aug 2023
Dear Our Valuable Guest,We very much appreciate your scoring and thank you for your kind comments regarding your visit at Divan Ankara. It is always a pleasure to receive positive feedbacks and happy to learn that you satisfied with our entire services as well. I will share your comments with our entire team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you for choosing to stay at Divan Ankara and we are looking forward to welcoming you back in the not too distant future. Regards,Boğaçhan ÇakınGeneral Manager Divan Ankara

6/10 Okay

Ben

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property needs update in rooms for various components.
Stayed 1 night in Jul 2023
Response from Divan Ankara on 14 Jul 2023
Dear Our Valuable Guest,Thank you very much for sharing your valuable comments after your recent stay with us. According to your feedback, we are sorry to hear that you were not fully satisfied with your stay. We apologize for any inconvenience this has caused you and sincerely appreciate you taking the time to let us know about your experience. As we are the leading hotel in guest satisfaction in Ankara, we take every opportunity to grow and improve our services and always welcome all constructive feedback from our valuable guests. Thank you once again for choosing us and we all look forward to welcoming you back in the near future.With kind regards.Yours sincerely,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Said, IstAnbul

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this place
Stayed 2 nights in Jul 2023
Response from Divan Ankara on 12 Jul 2023
Dear Our Valuable Guest,We very much appreciate your scoring regarding your visit at Divan Ankara.It is always a great pleasure to receive positive feedbacks and we’re happy to learned that you satisfied our hotel services as overall. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Selma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
We really appreciated to see typical Divan Hotels' high quality in Ankara as well.
Stayed 2 nights in Jul 2023
Response from Divan Ankara on 1 Sept 2023
Dear Our Valuable Guest,We very much appreciate your scoring and kind comments regarding your visit at Divan Ankara. It is always a pleasure to receive positive feedbacks and happy to learn that you satisfied with our entire services as well. I will share your comments with our entire team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you for choosing to stay at Divan Ankara and we are looking forward to welcoming you back in the not too distant future. Regards,Boğaçhan ÇakınGeneral Manager Divan Ankara

10/10 Excellent

YUKA

Stayed 1 night in Jun 2023
Response from Divan Ankara on 24 Jun 2023
Dear Our Valuable Guest,We very much appreciate your scoring regarding your visit at Divan Ankara.It is always a great pleasure to receive positive feedbacks and we’re happy to learned that you satisfied our hotel services as overall. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Lela

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was beyond any words ...the room was spectacular...what an amazing experience...if you're staying in Ankara make sure YOU'LL stay in Divan ....nothing short of perfection!!!! AAA
Stayed 1 night in Jun 2023
Response from Divan Ankara on 15 Jun 2023
Dear Our Valuable Guest,We very much appreciate your scoring and thank you for your kind comments regarding your visit at Divan Ankara. It is always a pleasure to receive positive feedbacks and happy to learn that you satisfied with our entire services as well. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you for choosing to stay at Divan Ankara and we are looking forward to welcoming you back in the not too distant future. Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

6/10 Okay

Hazel

Travelled with family
It was ok. I had more expectations for this hotel, but it’s like any other chain hotel such as doubletree or holiday inn. It does need some upkeep (e.g. new rugs, new paint) and some of the staff were either really nice or really snobby. Almost as if they look down on you if you dress in a relaxed sporty style. The greatest caveat is that you can’t walk to the city center unless if you enjoy long (very long walks). For example, you need a taxi to get to the city center because it is more than a 30 min walk to Kizilay.
Stayed 3 nights in Jun 2023
Response from Divan Ankara on 12 Jun 2023
Dear Our Valuable Guest,We very much appreciate your scoring and sincere comments regarding your visit at Divan Ankara.It is always a pleasure to receive feedbacks and we’re happy to learned that you satisfied our hotel services as overall. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great place to stay in Ankara! It has all the amenities, including a nice spa and it's in a good location. The staff is kind and attentive. I will stay again.
Stayed 1 night in May 2023
Response from Divan Ankara on 22 May 2023
Dear Our Valuable Guest,We very much appreciate your scoring and thank you for your kind comments regarding your visit at Divan Ankara. It is always a pleasure to receive positive feedbacks and happy to learn that you satisfied with our entire services as well. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you for choosing to stay at Divan Ankara and we are looking forward to welcoming you back in the not too distant future. Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Halit

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff , clean , quiet
Stayed 1 night in May 2023
Response from Divan Ankara on 16 May 2023
Dear Our Valuable Guest,We very much appreciate your scoring regarding your visit at Divan Ankara.It is always a great pleasure to receive positive feedbacks and we’re happy to learned that you satisfied our hotel services as overall. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

jude

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Its was close to my embassy.
Stayed 3 nights in May 2023
Response from Divan Ankara on 7 May 2023
Dear Our Valuable Guest,We very much appreciate your scoring regarding your visit at Divan Ankara.It is always a great pleasure to receive positive feedbacks and we’re happy to learned that you satisfied our hotel services as overall. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Jasim

Stayed 3 nights in Apr 2023
Response from Divan Ankara on 4 May 2023
Dear Our Valuable Guest,We very much appreciate your scoring regarding your visit at Divan Ankara.It is always a great pleasure to receive positive feedbacks and we’re happy to learned that you satisfied our hotel services as overall. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Seref, Loveland

Stayed 2 nights in Mar 2023
Response from Divan Ankara on 27 Mar 2023
Değerli Konuğumuz,Öncelikle Divan Ankara’yı tercih ettiğiniz için en içten teşekkürlerimizi sunarız. Otel hizmetlerimizle ilgili puanlama yapmak için ayırdığınız zamanın bizler için son derece kıymetli olduğunu bilmenizi isterim.Beklediğiniz hizmet kalitesini en yüksek seviyede yerine getirdiğimizi ve sizi en iyi şekilde ağırladığımızı ümit ediyoruz.En kısa zamanda sizi aramızda tekrar görmekten ve ağırlamaktan onur duyarız.Saygılarımızla,Boğaçhan ÇakınDivan Ankara Otel Müdürü

10/10 Excellent

Hania

Stayed 1 night in Jan 2023
Response from Divan Ankara on 14 Jan 2023
Dear Our Valuable Guest,We very much appreciate your scoring regarding your visit at Divan Ankara.It is always a pleasure to receive positive feedbacks and hope that you satisfied with our services as well.We hope your next visit will be much more pleasant than the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Raymond

Stayed 1 night in Dec 2022
Response from Divan Ankara on 12 Dec 2022
Dear Our Valuable Guest,We very much appreciate your scoring regarding your visit at Divan Ankara.It is always a pleasure to receive positive feedbacks and hope that you satisfied with our services as well.We hope your next visit will be much more pleasant than the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Aleksei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Divan Ankara on 5 Dec 2022
Dear Our Valuable Guest,We very much appreciate your scoring regarding your visit at Divan Ankara.It is always a pleasure to receive positive feedbacks and hope that you satisfied with our services as well.We hope your next visit will be much more pleasant than the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

6/10 Okay

Bahram

Stayed 2 nights in Nov 2022
Response from Divan Ankara on 5 Dec 2022
Dear Our Valuable Guest,We very much appreciate your positive scoring regarding your visit at Divan Ankara.It is always a pleasure to receive feedbacks and hope that you satisfied with our services as well.We hope your next visit will be much more pleasant than the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

8/10 Good

Sera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy with our stay at Divan hotel. It is newly decorated, very clean, nice and helpful staff. So definitely I would like to stay again. I would like to mention just one item to be improved that is the open breakfast buffet. Although there was a large amount of choice the quality of food was not good.
Response from Divan Ankara on 29 Nov 2022
Dear Our Valuable Guest,We very much appreciate your scoring and thank you for sharing your nice comments regarding your visit at Divan Ankara.It is always a pleasure to receive feedbacks and happy to learn that you satisfied with our entire services as well. Your comments are really helpful for the entire Divan team and encourage us to improve our services. Once again thank you for choosing to stay at Divan Ankara and we are looking forward to welcoming you back in the not too distant future. Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

December

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you walk in the door, you know that you are being taken care of by a professional establishment. My husband and I were VERY IMPRESSED with the level of care and professionalism coming from all members of the Divan team. The personal note and gift waiting in our room was a lovely touch and we appreciated the hotel having the baby crib installed in the room by the time we arrived. The cleaning staff took excellent care of our room daily. The buffet breakfast was nice and the environment was relaxing. We will DEFINITELY return to Divan when staying in Ankara again. Thank you to everyone who made our stay so great!
Response from Divan Ankara on 26 Nov 2022
Dear Our Valuable Guest,We very much appreciate your scoring and kind comments regarding your visit at Divan Ankara.It is always a pleasure to receive positive feedbacks and happy to learn that you extremely satisfied with our entire services as well. Your comments are really helpful for the entire Divan team and encourage us to improve our services. Once again thank you for choosing to stay at Divan Ankara and we are looking forward to welcoming you back in the not too distant future. Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Ozan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Divan Ankara on 16 Nov 2022
Değerli Konuğumuz,Öncelikle Divan Ankara’yı tercih ettiğiniz için en içten teşekkürlerimizi sunarız. Otel hizmetlerimizle ilgili puanlama yapmak için ayırdığınız zamanın bizler için son derece kıymetli olduğunu bilmenizi isterim.Beklediğiniz hizmet kalitesini en yüksek seviyede yerine getirdiğimizi ve sizi en iyi şekilde ağırladığımızı ümit ediyoruz.En kısa zamanda sizi aramızda tekrar görmekten ve ağırlamaktan onur duyarız.Saygılarımızla,Boğaçhan ÇakınDivan Ankara Otel Müdürü

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Divan Ankara on 14 Nov 2022
Dear Our Valuable Guest,We very much appreciate your scoring regarding your visit at Divan Ankara.It is always a pleasure to receive positive feedbacks and hope that you satisfied with our services as well.We hope your next visit will be much more pleasant than the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Atif

Response from Bogachan Cakin on 11 Nov 2023
Değerli misafirimiz,Divan Ankara Otelimiz ile ilgili kıymetli puanlarınız için çok teşekkür eder, siz kıymetli misafirlerimizi Divan Ankara ve Çukurhan Otellerimiz de yeniden ağırlamaktan memnuniyet duyacağımızı belirtmek isteriz.Saygılarımla,Boğaçhan ÇakınDivan Ankara Genel Müdür

10/10 Excellent

Mazin

Stayed 1 night in Oct 2022
Response from Divan Ankara on 14 Oct 2022
Dear Our Valuable Guest,We very much appreciate your comments regarding your visit at Divan Ankara.It is always a pleasure to receive feedbacks and hope that you satisfied with our services as well.We hope your next visit will be much more pleasant than the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

8/10 Good

Ruth

Stayed 1 night in Sep 2022
Response from Divan Ankara on 5 Oct 2022
Dear Our Valuable Guest,We very much appreciate your scoring regarding your visit at Divan Ankara.It is always a pleasure to receive feedbacks and hope that you satisfied with our services as well.We hope your next visit will be much more pleasant then the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Baransel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Sep 2022
Response from Divan Ankara on 28 Sept 2022
Dear Our Valuable Guest,We very much appreciate your comments regarding your visit at Divan Ankara.It is always a pleasure to receive feedbacks and hope that you satisfied with our services as well.We hope your next visit will be much more pleasant then the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Tochukwu valentine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I went to divan with my 4 year old son. It was so peaceful and conducive. I would highly recommend. We love it. Food came very fast. The sweets were super clean and cozy,
Stayed 1 night in Sep 2022
Response from Divan Ankara on 19 Sept 2022
Dear Our Valuable Guest,We very much appreciate your scoring and nice comments regarding your visit at Divan Ankara.It is always a great pleasure to receive positive feedbacks. I will share your comments with our entire team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Bahram

Stayed 4 nights in Sep 2022
Response from Divan Ankara on 13 Sept 2022
Dear Our Valuable Guest,We very much appreciate your scoring regarding your visit at Divan Ankara.It is always a pleasure to receive positive feedbacks and hope that you satisfied with our services as well.We hope your next visit will be much more pleasant then the previous one.Look forward seeing you soon.Regards,Boğaçhan ÇakınHotel Manager Divan Ankara

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
The staff is so positive and helpful in my every need, the Spa is amazing, rooms are very clean and very nice decorated, the location is perfect
Stayed 1 night in Sep 2022
Response from Divan Ankara on 8 Sept 2022
Dear Our Valuable Guest,We very much appreciate your precious comments regarding your stay at Divan Ankara.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Fahad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BOOK THIS HOTEL- don’t look anywhere else! The best hotel experience I’ve had in my life! And I travel atleast 60-90 days of the year. I’m North American and used to certain comfort standards. And Divan Ankara has exceeded them. Complimentary valet Everyone speaks English! Super professional and courteous staff all around, from valet to check-in reception, housekeeping and room service. Best part: I booked for one nights, we went out to eat street food and I got food poisoning. Next morning I decided to extend the stay and it was simple over the phone with reception. I have a list of meds i needed for the food poisoning and we didn’t have cash on us, the reception desk sent someone out and got us the medicines, billed us to account(gave us pharmacy receipt so no extra charges) and continuously checked up on us! Location: beautiful area, up hill so the views from just a couple minutes away of Ankara are breathless. Divan treats you with luxury, respect and courtesy from the moment you pull in. I will forever be a guest at Divan. If there’s a Divan available- I’m staying there!!! Super clean, big room, amazing comfortable beds and pillows! Traditional North American brands need to improve their service levels and learn from Divan. The staff is so well trained that it feels like they went through an in-house training program to deliver the highest level of service across all hotel personnel I’ve stayed at many hotels and nobody
Stayed 1 night in Sep 2022
Response from Divan Ankara on 8 Sept 2022
Dear Our Valuable Guest,We very much appreciate your precious comments regarding your stay at Divan Ankara.It is a great pleasure to receive positive feedbacks and learned that enjoyed our services in general. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Selva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ailecek yeni acilan Divan Ankara'da kaldik. odalar ferah ve temiz, kahvalti basariliydi. Tum personel ilgili ve guleryuzluydu ozellikle resepsiyon ekibine tesekkur ederiz ihtiyaclarimizi hizli bir sekilde cozduler Sonraki Ankara ziyaretimizde tekrar tercih edecegiz.
Stayed 1 night in Aug 2022
Response from Divan Ankara on 7 Sept 2022
Değerli Konuğumuz,Öncelikle Divan Ankara’yı tercih ettiğiniz için ve paylaştığınız bu değerli yorumlarınız, otelimizle ilgili övgü dolu sözleriniz için size çok teşekkür ederiz. Siz değerli misafirlerimizden aldığımız bu güzel yorumlar, ekibimiz için en büyük motivasyon kaynağı. Konaklamanızın keyifli geçmiş olduğunu öğrendiğimiz için son derece mutlu olduğumuzu ve kıymetli yorumlarınızı tüm ekibimizle paylaştığımızı bilmenizi isteriz.Umarız en kısa zamanda sizi tekrar otelimizde ağırlama fırsatını bulabiliriz.Saygılarımızla,Boğaçhan ÇakınDivan Ankara Otel Müdürü

10/10 Excellent

Baruh, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful. the property and staff and management very polite. Service and cleanliness were awesome” “I am happy in general with my stay.”
Stayed 1 night in Aug 2022
Response from Divan Ankara on 3 Sept 2022
Dear Mr. Baruh,Thank you for taking the time to share your comments regarding your recent stay in our hotel. It was a pleasure to learn that in general you enjoyed our hotel services. I will share your comments with entire team members and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Stanley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to Ankara
Have stayed at this hotel a few times now and have never had a complaint. The hotel is clean, comfortable, very good amenities but what makes this hotel a great place to stay is the staff. The staff are extremely friendly and helpful with all matters.
Stayed 3 nights in Aug 2022
Response from Divan Ankara on 19 Aug 2022
Dear Our Valuable Guest,We very much appreciate your comments regarding your stay at Divan Ankara.It is always a pleasure to receive positive feedback and learn that in general you enjoyed our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Boğaçhan ÇakınDivan Ankara Hotel Manager

10/10 Excellent

Stanley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to Ankara
Very clean and comfortable hotel. The staff was excellent and helpful, speaking good English. All food and drink was a very good standard. Would definitely stay here again.
Stayed 4 nights in Jul 2022
Response from Reservation Department on 14 Jul 2022
Dear Stanley , At first thank you for choosing Divan Ankara Hotel. Your feedback is very important for us. We look forward to welcome you in the future. Best Regards.

2/10 Terrible

Baruh, Los Angeles

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
My reservation on expedia for non-smoking and 2 bed room. While during check in they give me 1 bed room. I told them I am with my 4 years old kid I need 2 beds after that they changed my room to first floor room which this floor has all rooms are smoking rooms and smells so bad. What kind hotel gave a room to the guests smoking room without getting guest approval specially with 4 years old kid? as I mentioned My reservation was non smoking room. They claimed they don't have any other room and unfortunately I spent my night in that room. Treble experience...
Stayed 1 night in Jun 2022
Response from Divan Ankara on 24 Jun 2022
Dear Mr. Baruh, Thank you for taking the time to tell us about your experience at Divan Ankara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Divan Ankara, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Boğaçhan Çakın Divan Ankara | Hotel Manager

10/10 Excellent

Dr. Matt

Stayed 1 night in May 2022

10/10 Excellent

Dr. Matt

Stayed 1 night in May 2022

10/10 Excellent

Yalim, weehawken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great brand new hotel
Stayed 1 night in May 2022
Response from Divan Ankara on 24 Jun 2022
Dear Our Valuable Guest, Firstly, thank you for choosing to stay at Divan Ankara. We sincerely hope that you had comfortable with your stay and satisfied with our facilities and services. We are looking forward to welcoming you back in the near future. Regards, Boğaçhan Çakın Divan Ankara | Hotel Manager