We booked a 2 night family staycation, coming from Riyadh by road.
+ Location is excellent. Sea view was a sight for sore eyes.
+ Wonderful sunrise view directly from my room. Could also see the Causeway in the distance.
+ Clean
+ Some staff are professional and courteous
+ I was allowed to checokut late at my request, as I was delayed.
- Some staff are careless and unprofessional. The receptionist was talking on her phone while I was waiting right in front of her at the counter. Unbelievable.
- The Club Lounge staff were clearly a stand-in, and is not trained to deal with guests. He insisted that I was not eligible for lounge access despite me having this clearly stated in my booking.
- Breakfast is basic. Expected much better from a 5-star hotel.
- Room was NOT soundproof despite the claim.
- Neighbours were smoking on a non-smoking floor. Fire Alarm should have gone off.
- No stationery in the room. No in-room dining menu.
- Air Conditioning in our room was noisy and disturbing.
- Room service did not make up my room despite leaving a sign at the door, and also calling front desk for this before we left for a few hours. We got back and had to call again for them to clean the room while we were waiting outside.
Unlikely we will stay here again.