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Reviews of ibis Styles Adelaide Manor

3.5 out of 5
ibis Styles Adelaide Manor
574 Main North Road, Gepps Cross, SA

Reviews

8.4

Very good

Rating 10 - Excellent. 217 out of 500 reviews" "
Rating 8 - Good. 190 out of 500 reviews" "
Rating 6 - Okay. 59 out of 500 reviews" "
Rating 4 - Poor. 21 out of 500 reviews" "
Rating 2 - Terrible. 13 out of 500 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Cuong

Travelled with family
quiet
Stayed 1 night in Feb 2024
Response from Yanyan on 28 Mar 2024
Bonjour Cuong. Thank you for taking your time to leave a wonderful review. We look forward to welcoming you back on another occasion! Merci,

6/10 Okay

Walter

Travelled with partner
Liked: Cleanliness, staff & service
I understand that everybody and every establishment are stiving to survive into days economical climate. Conversely everybody is looking for value for the dollar they spend. When I see something advertised, I expect the end product or venue to be as advertise. Unfortunately, this wasn't the case with this hotel. Firstly, the restaurant was and had been closed for awhile, but room service is available. Secondly, the guest laundry was out of action. Thirdly, the fan in the bathroom did not work and we could not vent the steam. I also got the impression that every motorbike in Adelaide did three laps of the block every day. I understand that the hotel has some age but unfortunately it is showing. The staff however were great and helpful whenever required. The vehicle access to other parts of town from the hotel is very good.
Stayed 3 nights in Jan 2024
Response from Ibis Styles Adelaide Manor on 7 Apr 2024
Thank you for taking the time to share your thoughts with us. Your feedback is invaluable as we continuously strive to improve our services. We understand your disappointment with the closure of our restaurant and the unavailability of the guest laundry. We are actively working to rectify these issues to ensure a better experience for our guests in the future. We also apologize for the inconvenience caused by the non-functioning bathroom fan. Our maintenance team had resolved this issue. We really appreciate your understanding regarding the age of our hotel and any associated wear and tear. Your comfort and satisfaction are important to us, and we are committed to addressing any areas that require attention. On a positive note, we are glad to hear that our staff provided great and helpful service throughout your stay. Your kind words will be shared with our team.Once again, we apologize for any inconveniences you experienced and appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,

4/10 Poor

Ashleigh

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the desk was so rude and failed to give us important information until it was to late. There isnt even a microwave in the rooms and 2 coffee cups where dirty. We couldn't even gondor a swim while we were there which is one of the main reasons we stayed and the only good thing the olace had to off. Because they coukdnt find the pool key to unlock it and our 4 year old daughter was gutted she couldn't swim. It was the only thing she wanted to do and we had promised her.
Stayed 1 night in Jan 2024
Response from Ibis Styles Adelaide Manor on 22 Jan 2024
Bonjour Ashleigh. Thank you for taking your time to leave a review after your recent stay with us. I am disappointed to read that you are not satisfied with your experience. We would like to clarify that microwaves are not mentioned as amenities provided in our property on any website. If you need some cutlery or heat up your own food, please do not hesitate to ask front desk for help. Our staff is always at your service.Furthermore, recently, we've been pleased to see our guests enjoying their pool time every day, so we've extended the pool's opening hour to 8 pm in recent weeks to help guests minimize the distraction of the hot weather. Our reception is available from 0800 to 2000, and would be more than happy to open the pool upon guest requests during working hours. Although there may be instances when the key is temporarily in use by another department, we strive to retrieve it promptly and open the pool as soon as possible. Finally, our hotel policy requires a 100 deposit for online paid bookings (no deposit required for reservations paid directly to the hotel by credit cards), which is refunded upon check-out after inspection. The online booking confirmation you presented at check-in was for a wrong date. The staff had asked if you wanted to directly make a new booking with us. After receiving a negative response, she waited patiently and courteously for you to make another online booking. You were told about the deposit policy immediately while she noticed that your new booking came in was paid online. We apologize for the inconvenience caused by the policy of unaccepting personal items, such as watches, in lieu of a deposit. Thank you for choosing Ibis Styles Adelaide Manor. We appreciate your understanding and look forward to welcoming you back on another occasion! Merci,

6/10 Okay

joylene

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service
Good central location
Stayed 1 night in Dec 2023
Response from Yanyan on 11 Jan 2024
Bonjour Suzanne. Thank you for taking your time to leave a wonderful review. We look forward to welcoming you back on another occasion! Merci,

8/10 Good

Magdalene

Stayed 4 nights in Dec 2023
Response from Yanyan on 11 Jan 2024
Bonjour Magdalene. Thank you for rating. We look forward to welcoming you back on another occasion! Merci,

6/10 Okay

Reginald

Business traveller
Liked: Cleanliness
Major roads at front and behind the property and so lots of vehicles noise. Also loud noise guest on there phones so could not rest.
Stayed 1 night in Dec 2023
Response from Yanyan on 4 Jan 2024
Bonjour Reginald. Thank you for taking the time to leave your review of your stay with us at Ibis Styles Adelaide Manor. I am disappointed to read we did not manage to meet your expectations. I am so sorry the noise disturbed your sleep, but due to our location, the noise of the traffic is out of our control. Moreover, if the noise of other guest bothered you, please kindly ask reception for help. Our staff is more than happy to help out with any issue. We look forward to be at your service on another occasion. Thank you for choosing ibis Styles Adelaide Manor. Merci,

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Yanyan on 14 Dec 2023
Bonjour Penny. Thank you for rating. We look forward to welcoming you back on another occasion! Merci,

4/10 Poor

Diana

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kirstyn

Stayed 4 nights in Nov 2023
Response from Yanyan on 29 Dec 2023
Bonjour Kirstyn. Thank you for rating. We look forward to welcoming you back on another occasion! Merci,

10/10 Excellent

Mathew

Stayed 1 night in Nov 2023
Response from Yanyan on 14 Dec 2023
Bonjour Mathew. Thank you for taking your time to leave a wonderful rate after your recent stay at Ibis Styles Adelaide Manor. We look forward to welcoming you back on another occasion! Merci,

6/10 Okay

Christiane

Business traveller
Liked: Room comfort
TV wasn’t working had to ask 2 days in the row to get it fixed. Finally on my last day it was fixed. The carpet was very dirty. Should’ve more careful wearing white socks.
Stayed 3 nights in Oct 2023
Response from Yanyan on 14 Dec 2023
Hello Christiane. Thank you for taking your time to leave a review after your stay with us. Ibis Styles Adelaide Manor is an old hotel, thus there may be unexpected issue cropping up. We are trying our best to provide better service and make our guests have a comfortable stay. I am sorry to hear that we couldn't meet your expectation during your stay. Your feedback is extremely valuable to us. We hope to have the pleasure of welcoming you back on another occasion. Kind regards,

8/10 Good

David

Liked: Cleanliness, staff & service
Location good
Stayed 1 night in Oct 2023
Response from Yanyan on 14 Dec 2023
Bonjour David. Thank you for taking your time to leave a wonderful review after your recent stay at Ibis Styles Adelaide Manor. We look forward to welcoming you back on another occasion! Merci,

4/10 Poor

zaw

Stayed 3 nights in Oct 2023

10/10 Excellent

brian

Stayed 1 night in Oct 2023
Response from Yanyan on 14 Dec 2023
Bonjour Brain. Thank you for taking your time to leave a high rating. We look forward to welcoming you back on another occasion! Merci,

10/10 Excellent

Maggi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food clean rooms comfortable beds
Stayed 1 night in Oct 2023
Response from Yanyan on 14 Dec 2023
Bonjour Maggi. Thank you for taking your time to leave a wonderful review. We look forward to welcoming you back on another occasion! Merci,

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, convenient and very reasonable for the price.
Stayed 1 night in Oct 2023
Response from Yanyan on 4 Jan 2024
Bonjour Daniel. Thank you for taking your time to leave a wonderful review. We look forward to welcoming you back on another occasion! Merci,

8/10 Good

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed last night for a wedding near by. Room was spacious, we only needed it to sleep in and that did the job. Water pressure was great. The little pool area was very cute if my daughter was with us she for sure would have been in the water in a heartbeat. Easy check in and out with no deposit needed which was awesome:)
Stayed 1 night in Sep 2023
Response from Yanyan on 4 Jan 2024
Bonjour Kate. Thank you for taking your time to leave a fantastic review after your stay with us at Ibis Styles Adelaide Manor. We are delight to hear that you enjoyed your stay. We look forward to welcoming you back on another occasion very soon! Merci,

10/10 Excellent

Thangavadivel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Sep 2023
Response from Yanyan on 4 Jan 2024
Bonjour Thangavadivel. Thank you for taking your time to leave a wonderful review. We look forward to welcoming you back on another occasion! Merci,

10/10 Excellent

GARETH

Stayed 2 nights in Sep 2023

4/10 Poor

Barry

Business traveller
Disliked: Staff & service
The staff when checking in, the lack of amenities, the driveway full of potholes
Stayed 1 night in Sep 2023

10/10 Excellent

Maggi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service available great meals reasonably priced and a breakfast menu clean and comfortable rooms
Stayed 1 night in Sep 2023
Response from Yanyan on 14 Sept 2023
Bonjour Maggi. Thank you for taking your time to leave a wonderful review after your recent stay at Ibis Styles Adelaide Manor. We look forward to welcoming you back on another occasion! Merci,

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 2 nights in Aug 2023
Response from Yanyan on 14 Sept 2023
Bonjour Mark. Thank you for taking your time to leave a wonderful review after your recent stay at Ibis Styles Adelaide Manor. We look forward to welcoming you back on another occasion! Merci,

8/10 Good

Naomi

Stayed 4 nights in Apr 2023

10/10 Excellent

Omid

Stayed 1 night in Aug 2023
Response from Yanyan on 13 Aug 2023
Bonjour Omid. Thank you for your high rating. We look forward to welcoming you back on another occasion! Merci,

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient , quick check in and we like it.
Stayed 2 nights in Jul 2023
Response from Yanyan on 2 Aug 2023
Bonjour Elaine. Thank you for taking your time to leave a wonderful review after your recent stay at Ibis Styles Adelaide Manor. We look forward to welcoming you back on another occasion! Merci,

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient for our needs, clean, tidy, safe, easy to park. Not our first stay and also won’t be our last!
Stayed 1 night in Jul 2023
Response from Yanyan on 2 Aug 2023
Bonjour Lori. Thank you for taking your time to leave a wonderful review after your recent stay at Ibis Styles Adelaide Manor. We look forward to welcoming you back on another occasion! Merci,

8/10 Good

Brenton

Stayed 1 night in Jul 2023
Response from Yanyan on 13 Aug 2023
Bonjour Lori. Thank you for taking your time to leave a good rating after your recent stay at Ibis Styles Adelaide Manor. We look forward to welcoming you back on another occasion! Merci,

8/10 Good

Aaron

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Yanyan on 13 Aug 2023
Bonjour Aaron. Thank you for giving our hotel a good rating after your recent stay. We look forward to welcoming you back on another occasion! Merci,

8/10 Good

Janeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Yanyan on 13 Aug 2023
Bonjour Janeen. Thank you for taking your time to leave a good rating after your recent stay at Ibis Styles Adelaide Manor. We look forward to welcoming you back on another occasion! Merci,

4/10 Poor

Allen

Business traveller
Liked: Cleanliness
No restaurant
Stayed 1 night in Jul 2023
Response from Yanyan on 2 Aug 2023
Bonjour Allen. Thank you for taking your time to leave a review after your recent stay with us. Our restaurant still closed at the moment. Apologies for all the inconvenience that this may cause. Alternatively, we provide room service with cost, or a café with 14 mins walk from us. Thank you for choosing ibis Styles Adelaide Manor. Merci,

8/10 Good

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Yanyan on 13 Aug 2023
Bonjour Gavin. Thank you for giving our hotel a good rating after your recent stay. We look forward to welcoming you back on another occasion! Merci,

10/10 Excellent

Ann

Stayed 3 nights in Jun 2023
Response from Yanyan on 13 Aug 2023
Bonjour Ann. Thank you for taking your time to leave a high rating after your recent stay at Ibis Styles Adelaide Manor. We look forward to welcoming you back on another occasion! Merci,

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, easy parking
Stayed 1 night in Jun 2023
Response from Yanyan on 29 Jun 2023
Hi Dale. Thank you for taking your time to leave a wonderful review after your recent stay at Ibis Styles Adelaide Manor. I am delighted to know that you had a lovely stay. We look forward to seeing you again very soon!

4/10 Poor

Maggi

Stayed 1 night in Jun 2023

8/10 Good

Jeffrey

Stayed 3 nights in Jun 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Darren

Stayed 1 night in May 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The only downside was im pretty sure when i booked the room a week earlier it said on the website the room was $110 and when I turned up last night and paided for it, is was about $150. Im sure theres a loophole there, something i didnt read correctly etc the times we live in i guess. A real positive is that i ordered a pizza to be delivered to my room from a shop called Pizza Patrol (i think) which is close by. I ordered the seafood pizza, the Italian bloke i spoke too couldnt help enough, was also one of the best pizzas i have ever eaten and was only $23 del. If i was a local i would be a regular customer.
Stayed 1 night in May 2023

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, could do with a an update.
Good location for the North Side of Adelaide. Close to what I needed. Has everything you need, however until the restaraunt is open again, a microwave in the room would be good. Room Service is ok but the costs pile up.
Stayed 4 nights in May 2023

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Reception
Stayed 1 night in Apr 2023
Response from Yanyan on 19 May 2023
Bonjour Lindsay. Thank you for taking your time to leave a wonderful review after your recent stay at Ibis Styles Adelaide Manor. We look forward to welcoming you back on another occasion! Merci,

4/10 Poor

JOHN

Stayed 1 night in Apr 2023

4/10 Poor

Jim

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall disappointing, staff were good. Beds and shower were terrible for an IBIS.
Stayed 3 nights in Apr 2023

4/10 Poor

Claudio

Disliked: Staff & service
We arrived back Sunday evening to find we had no power .Went to the office and the lady said she would be over soon .30 minutes later l went to the office again and the young girl came over and pulled every appliance plug out of the and said only use the TV ,you won’t need the heater or kettle or microwave or even the fridge was unplugged. She said she would only be around for 10 minutes longer as her shift was finishing l kindly asked if she had a number I could ring ,she said not really. There were also contractors working on-site that we were not made aware of prior to our arrival. Thanks Claudio
Stayed 2 nights in Apr 2023

10/10 Excellent

Kristina

Stayed 1 night in Apr 2023

10/10 Excellent

CHRISTINE A

Liked: Staff & service, amenities, property conditions & facilities
Staff were very friendly. The room was comfortable, well set out and spacious. Bed was very comfortable. Would definitely stay here again.
Stayed 5 nights in Apr 2023
Response from Yanyan on 19 May 2023
Bonjour Christine. Thank you for taking your time to leave a wonderful review after your recent stay at Ibis Styles Adelaide Manor. We look forward to welcoming you back on another occasion! Merci,

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I cancelled the booking but was charged $149.it has really set me back because all my money is gone every week because I live in hotels as I can't get a rental.so thanks for making my life harder.
Stayed 4 nights in Apr 2023

8/10 Good

Rajinder

Travelled with group
Liked: Cleanliness, property conditions & facilities
Na
Stayed 1 night in Apr 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 1 night in Apr 2023

10/10 Excellent

Margaret

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room amazing staff excellent meals and breakfast prompt room service highly recommend
Stayed 1 night in Apr 2023
Response from Xiaoya on 5 Apr 2023
Bonjour Margaret,Thank you for taking your time to leave a fantastic review after your recent stay with us at Ibis Styles Adelaide Manor. We are delight to hear that you enjoyed your stay. We look forward to welcoming you back on another occasion very soon! Merci,