Hotel Dekat A Case History

"Room was opposite lift so it was sooooo loud throughout the night."

"A power cut all day meant that the hotel had to rehouse us at a local hotel. It took hours of time and was a huge inconvenience. The staff were as helpful as possible, but I am pursuing the issue with Novotel."

"Booked this hotel for its location and being able to bring my dog. Room was clean and spacious. Good selection of food available."

"The rooms was amazing. Staff so nice and respectful. Kitchen and living room fantastic"

"The first room we were given smelled of steel cigarettes smoke and some sort of sickly sweet antiseptic. You can't open the windows to air the place out so we asked for an alternative room. The bed was incredibly uncomfortable and the sofa bed was well past its best being very saggy indeed. The breakfast was on a par with your average rep motel. Stuff were helpful if a little clueless."

"Excellent stay at The Stuart Hotel and a special mention about Kartar Singh who made me feel at ease and so helpful with every little thing that had a concern for. He needs a special recognition and well deserved. Thank you"

"Outstanding! Beautiful building, super comfortable room, super friendly and helpful host, convenient location. I was upgraded to the 2nd floor family suite with beautiful Gothic stained glass windows and a tower! Great experience, highly recommended."

"I found it deeply disturbing that some guests were permitted to sit in the foyer, lounge and breakfast room in their pyjamas and moreover, to discover that this practice is acceptable with Mercure St Helens, Merseyside. All of which made our stay an uncomfortable one."

"Lovely room, staff very friendly and helpful. Food was delicious."

"Clean, helpful friendly staff. Secure free car park behind automatic gates If you want to discuss anything with staff before arriving I recommend you call and speak with them as the online messaging app did not seem to work. I could not work out how to turn off the radiator overnight so got a bit overheated. The en-suite is a shower with a screen and a sink directly in the room, but there were clean shared showers with a lockable door. One nice surprise was shared kitchen facilities with a...

"Stayed here while visiting family. Really pleasantly surprised by the size of the suites and the bed was very comfy. The whole property looks a little dated but I can’t deny we were very comfortable, the room was clean, and the staff were all friendly and helpful. It was also very reasonably priced in my opinion. Would be very happy to stay here again."

"Wat een pareltje vlak bij Anfield. Prima online contact met Lindsey. Keurige kamer, voorzien van div gemakken, koffie, thee, enz. Ook gemeenschappelijke woonkamer zag er keurig uit. Rustig verblijf Geen externe geluiden."

"Customer service really brilliant & quick"

"great stay for a liverpool game! staff was very helpful! just make sure to not bring a big suitcase if you’re staying on the top floor because there’s no lift"

"Problem checking in needs attention. No contact or keycode sent. Had to telephone and luckily the woman who answered sorted the issue. It did mean we were later checking in though. It was suggested that the problems were the fault if Hotels. Com If this is the case amd problems have arised for other guests, it be helpful to trt amd solve the problem do guests ger the messages they need to re check-in Having said this, i have stayed previously without an issue and find it good value for mo ey...