Three Star Hotels in Northwestern Ontario

"The staff were amazing first and foremost. No problems there. The room? Gross. Stained chairs, ripped box springs, assorted items left behind by previous guests that demonstrate a lack of thorough cleaning. The beds were comfy. The pool caused both myself and my son to get rashes, even after we had showers directly after. I wont stay again. "

"Good"

"Room was 58 F on arrival, thermostat was off, a small electric heater was running . Turned on the thermostat with no change noted, left for 2 hours had gone up to 59 F. Called the desk and the reception clerk came up and said there was nothing he could do because the hotel was full. Maybe change rooms tomorrow. The tiny heater warmed the room up by 1 degree every hour or 2 and we managed to sleep. No one ever returned or tried to fix the problem, we ran the electric heater continuously till we left after the second night. On checkout a different clerk was not surprised when i told her we had no central heat and voiced an apology. No attempt was made to fix the problem or compensate us for the problem, and no one seemed concerned about the fire risk of running a space heater in our room for 2 days nonstop. When we checked online after the desk clerk said the hotel was full, we found that the hotel was still taking reservations. While staying there we saw no attempt to shovel the parking areas or walkways and we noticed that the fire exits were piled with snow. If the space heater had caused a fire we might not have been able to exit. "

"Clean room and friendly staff"

"The room had garbage left in drawer and it was extremely noisy. There were multiple Vallard worker rooms around us who were up very early in the morning for work and were not quiet and disrespected other hotel guests who were sleeping. We should have never been placed in an area of the hotel with multiple rooms of workers where the hotel knew it would be loud early in the morning. Extremely disappointed with hotel. I paid good money to not even be able to get any sleep. "