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Ian, thank you for your positive feedback! The Royal Sonesta Houston Galleria is delighted to have met your expectations. We're looking forward to welcoming you back soon!
Carlos, The Royal Sonesta Houston Galleria is pleased to hear you enjoyed the friendly service provided by our team members. We hope to have the opportunity to welcome you back soon!
the system was down and long wait to check in rooms dirty bathroom floor dirty carpet dingy old and dirty. bed unconfortable
IUMY
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
IUMY, thank you for your feedback. It's disappointing to hear about your check-in experience and room conditions. The issues you encountered are not reflective of our standards. Your comments will be addressed with our team. Safe travels.
Property is beautiful. Although parking could be more affordable.
Vida
Stayed 1 night in Mar 2024
Response from Customer Service on 22 May 2024
Vida, thank you for your kind words about The Royal Sonesta Houston Galleria. We're delighted you found the property beautiful. We appreciate your feedback regarding parking and will keep it in mind. We hope to welcome you back soon!
Always a nice welcome and good at accommodating early arrival
peter
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Peter, thank you for your kind words. The Royal Sonesta Houston Galleria is delighted to have provided you with a warm welcome and convenient early check-in. We're looking forward to your next visit!
Paris, thank you for your fantastic review! The Royal Sonesta Houston Galleria team is delighted to hear you enjoyed the service and your stay. We're looking forward to welcoming you back soon!
Scotty, thank you for your rating. The team at The Royal Sonesta Houston Galleria is thrilled you had a positive experience. We look forward to welcoming you back soon!
2/10 Terrible
David
18 May 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
David
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
We appreciate your feedback, David.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
Traci, thank you for sharing your rating! The team at The Royal Sonesta Houston Galleria is delighted to know you had an excellent experience. We're looking forward to welcoming you back soon!
Had a enjoyable time. Beautiful place, will come back
Latacha
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Latacha, it's wonderful to hear that you had an enjoyable time at The Royal Sonesta Houston Galleria. We're thrilled you found our hotel beautiful and we're wholeheartedly looking forward to your return visit. Safe travels until then!
Luv this
Place n close to lots of shops n Galleria
Lizette
Stayed 1 night in Mar 2024
Response from Customer Service on 14 May 2024
Lizette, it's delightful to hear that you appreciated your stay at The Royal Sonesta Houston Galleria. We are ideally located near many shopping areas and it's fantastic to know you found this convenient. Thank you for sharing your experience and we hope to welcome you back in the near future.
Bert, it's wonderful to see your top score for your stay at The Royal Sonesta Houston Galleria. We're certainly delighted that your experience left such a positive impression. Hoping to have the pleasure of welcoming you back in the future. Safe travels!
Brandon, we're thrilled to hear that you found everything to your satisfaction at The Royal Sonesta Houston Galleria. We strive for excellence, so your positive feedback is very much appreciated. We eagerly look forward to your next visit!
Thank you for sharing your perfect rating with us, Aqaron!It's wonderful to see how much you appreciated your time at The Royal Sonesta Houston Galleria! We want everyone to feel right at home at The Royal Sonesta Houston Galleria. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
10/10 Excellent
Anthony
Business traveller
9 May 2024
Liked: Property conditions & facilities
Accessibility
Anthony
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Anthony, thank you for pointing out the accessibility at The Royal Sonesta Houston Galleria. We strive to maintain an accessible environment for all of our guests. We appreciate your recognition of our efforts and look forward to welcoming you back soon.
Nice hotel, however you can’t connect to Netflix or other streaming services which was pretty annoying. It’s also always very cold even if you turn the AC off.
Sarah
Stayed 3 nights in May 2024
Response from Customer Service on 7 May 2024
Sarah, we appreciate your feedback on your recent stay. At The Royal Sonesta Houston Galleria, we continually strive to enhance our guest experience, so your comment on streaming services and room temperature is valuable. Rest assured, we are looking into these subjects to identify how we may improve. We hope to have the chance to welcome you back for an even better experience.
Jose, thank you so much for your rating. We are thrilled to know The Royal Sonesta Houston Galleria lived up to your expectations. We value your feedback and look forward to your next visit!
10/10 Excellent
Daniel
6 May 2024
Daniel
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Daniel, it's wonderful to know you had a stellar experience at The Royal Sonesta Houston Galleria. Your high rating serves as inspiration and we're excited to offer you another memorable stay in the future. Thanks for choosing us.
Property was amazing and clean will definitely be coming back.
Edgar jesus
Stayed 1 night in May 2024
Response from Customer Service on 3 May 2024
Edgar, thank you for sharing your delightful experience at The Royal Sonesta Houston Galleria. We're thrilled you found our property to be exceptional and well-maintained. We're excitedly awaiting your return for another memorable stay.
10/10 Excellent
Joshua
2 May 2024
Joshua
Stayed 3 nights in Apr 2024
Response from Customer Service on 22 May 2024
Joshua, thank you for the stellar rating! The Royal Sonesta Houston Galleria team is thrilled you enjoyed your stay. We look forward to welcoming you back soon!
8/10 Good
Shantelle
Travelled with family, Business traveller
1 May 2024
Liked: Cleanliness, staff & service, amenities
Conditioner dispenser didn’t work, loud noise by freeway, self parking exit wasn’t working well and took forever, bathroom sinks by ballroom was out of service, and elevator was out of service. Definitely can use a lot of fixing!!!
Shantelle
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Shantelle, we understand your stay had some frustrations. It's unfortunate to learn that aspects of our services fell short of your expectations. Necessary improvements in the areas you've highlighted such as bathroom fixtures, parking, and elevator access are definitely on our radar. Your feedback is valuable as it helps us better serve our guests. We hope to have you back and demonstrate a more flawless experience.
10/10 Excellent
Hayes
30 Apr 2024
Liked: Cleanliness
Hayes
Stayed 4 nights in Apr 2024
Response from Customer Service on 1 May 2024
Hayes, thanks for taking the time to rate The Royal Sonesta Houston Galleria. We're delighted to see that you had a wonderful stay. We hope to provide the same level of satisfaction on your next visit!
Thanks for the wonderful review, Ralph!It's fantastic you had such a lovely experience at The Royal Sonesta Houston Galleria. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.We're looking forward to sharing another amazing experience with you soon!
10/10 Excellent
Stan
27 Apr 2024
Stan
Stayed 1 night in Apr 2024
Response from Customer Service on 17 May 2024
Thanks for the perfect rating, Stan!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Royal Sonesta Houston Galleria.Have a wonderful day!
Not sure why there was a resort fee, it was just a large place w/ a tiny pool. Wait time for the elevators were long every time.
Terry
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Terry, it's great to hear that your stay at The Royal Sonesta Houston Galleria scored high. We understand convenience is crucial and we apologize for your experience with the elevator response time. We also appreciate your feedback on our pool area and always strive to enhance our guest amenities. Your feedback will certainly aid our continuous improvements. Nonetheless, we are glad that this did not overshadow your overall positive experience and we're looking forward to your next visit.
10/10 Excellent
CHRISTOPHER
25 Apr 2024
CHRISTOPHER
Stayed 1 night in Apr 2024
Response from Customer Service on 16 May 2024
Christopher, thank you for your excellent rating! The Royal Sonesta Houston Galleria team is thrilled you had a great experience. We look forward to welcoming you back soon!
10/10 Excellent
Olatunbosun
25 Apr 2024
Olatunbosun
Stayed 2 nights in Feb 2024
Response from Customer Service on 15 May 2024
Olatunbosun, The Royal Sonesta Houston Galleria is delighted to hear you had a wonderful experience. We look forward to your next visit!
Dr Nnamdi, thank you for sharing your experience at The Royal Sonesta Houston Galleria. We're thrilled you appreciated the beauty of our establishment and we look forward to welcoming you back on your next trip.
Dominique, it thrills us to note your high rating for The Royal Sonesta Houston Galleria. It's always delightful to recognize that our guests had a wonderful experience. We greatly appreciate your positive feedback and can't wait to welcome you back for your next visit.
Jumanah, it's wonderful to hear that you appreciated your recent stay at The Royal Sonesta Houston Galleria. We're thrilled to hear that our cleanliness standards met your expectations and that you had positive interactions with our team members. We strive for outstanding service, and your feedback is always appreciated. We look forward to your next visit.
Eteria, we noticed your rating and feel concerned. We strive to provide an enjoyable stay for our guests, so it's unfortunate to hear this wasn't the case for you. We invite you to share more details about your experience with us directly, so we may work on improvements. Thank you for your feedback.
Cassandra, thank you for leaving a rating. It's great to see that your visit at The Royal Sonesta Houston Galleria left a positive impression. We'll continue striving to deliver exceptional experiences for our guests and hope to welcome you back soon for another stellar stay.
Michael, we're thrilled to see you had such a wonderful stay at The Royal Sonesta Houston Galleria. It's always our goal to exceed guest expectations. Please do consider us for your future travels. We'd love to host you again!
Over all the hotel is okay and bo specific issues other than just kind of old stuff. Needs a little upgrade
Hasan
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Hasan, it's great to hear that there were no specific issues during your stay at The Royal Sonesta Houston Galleria. Your insights about our decor are noted. We're continuously looking into improvements and your feedback aids in this process. Thank you for choosing to stay with us. We hope to see you again soon for an even better experience.
Charge to check in before 4:00pm. No A/C in my one day stay
David
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
David, we regret to hear about the issues you encountered with the early check-in fee and the discomfort experienced due to the air conditioning during your stay. Offering a hassle-free, comfortable experience for our guests is our top priority. Your feedback is essential and will be addressed with our management. We do hope we have the opportunity to better serve you in the future.
10/10 Excellent
Stephen
16 Apr 2024
Stephen
Stayed 1 night in Apr 2024
Response from Customer Service on 6 May 2024
Thank you for the 5 out of 5 rating, Stephen!We're thrilled to see how much you enjoyed staying at The Royal Sonesta Houston Galleria. We look forward to hosting you again in the near future! Thank you again for sharing.
Diamond, we're thrilled to hear that you found The Royal Sonesta Houston Galleria to be a great hotel overall. It's wonderful that you had such a positive experience with us. We look forward to the possibility of welcoming you back on future visits to Houston.
10/10 Excellent
Stevin
9 Apr 2024
Liked: Cleanliness
Stevin
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Stevin, it's a joy to learn that your stay at The Royal Sonesta Houston Galleria was satisfactory, so much so that you left a high rating for us. We greatly appreciate your support and anticipate your return for another outstanding experience.
Tiffany, we're thrilled to know you consider The Royal Sonesta Houston Galleria a good place to stay and that your visit was without complaints! It's our mission to provide a comfortable and memorable stay, and we look forward to welcoming you back in the future.
6/10 Okay
Chelsea
9 Apr 2024
Chelsea
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Chelsea, thank you for taking the time to rate our hotel. We trust that you'll share more about your experience on your next visit. We look forward to making it more memorable.
Micah, it's always a pleasure to hear from repeat visitors. The Royal Sonesta Houston Galleria team members are thrilled you regularly enjoy excellent stays with us. We are looking forward to your next visit!
Yesenia, thank you for sharing your experience at The Royal Sonesta Houston Galleria. It's delightful to hear that the service met your expectations. We're looking forward to your next visit.
Had a great short stay at your property. Can’t wait to return
Christopher
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Apr 2024
Christopher, it's fantastic to hear you enjoyed your stay at The Royal Sonesta Houston Galleria. Our team is thrilled at the prospect of welcoming you back for another memorable visit!
4/10 Poor
Jennifer
Travelled with family
6 Apr 2024
Disliked: Amenities
Over charged for parking. charged double. stains on couch. room was hot
Jennifer
Stayed 2 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Jennifer, we regret to hear about the circumstances that marred your recent visit. We wish you'd had a more comfortable stay and had not faced an issue with the billing. It's disappointing as well that you found the cleanliness and temperature of your room not up to our usual high standards. Please rest assured we are taking your feedback seriously and addressing necessary changes to avoid reoccurrence. We hope for another chance to serve you better in the future.
Beautiful hotel in an area with a lot of shopping and dining
Elizabeth
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 Apr 2024
Elizabeth, we're thrilled you found The Royal Sonesta Houston Galleria's location convenient for shopping and dining. We always strive to blend luxury with local flair, so we're glad you found this appealing. We hope to see you again soon for another exquisite experience.
Thank you for the great rating, Traian!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Royal Sonesta Houston Galleria! We hope you plan on staying with us again soon!We're looking forward to your next visit!
Gloria, we regret that our housekeeping service didn't align with your expectations. Timely room upkeep is undoubtedly vital to a pleasant stay. Our team members will reflect upon your feedback for potential improvements. We appreciate you bringing this to our attention.
The best part of our stay, was the amazing staff! I cannot say enough about their high quality of service. They were professional, kind,caring, just top quality! I will most definitely return to this hotel!!
Mary
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Mary, it's wonderful to hear that you enjoyed your experience at The Royal Sonesta Houston Galleria. Your high praise for our team members affirms the high standard of service we aim to provide. Their professional, kind, and caring manner is indeed reflective of our genuine hospitality. We eagerly anticipate your return!
8/10 Good
Cornell
28 Mar 2024
Cornell
Stayed 2 nights in Feb 2024
Response from Customer Service on 17 Apr 2024
Cornell, thank you for leaving a review. We're thrilled here at The Royal Sonesta Houston Galleria that you had a positive experience. We hope to see you again in the future.
Property was very nice. Rooms were clean and didn’t hear any of our neighbors. Parking garage was a huge convenience with a reasonable daily parking fee. Lots of food and shopping nearby so we didn’t have to travel much at all. Overall recommend.
Krystal
Stayed 3 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Krystal, thank you for your wonderful review. At The Royal Sonesta Houston Galleria, we take pride in maintaining cleanliness and quietness for optimal guest satisfaction. We're glad you found the parking structure convenient and the vicinity to dining and shopping beneficial for your stay. We appreciate your recommendation and look forward to your return visit.