Fridge, microwave, stovetop, dishwasher

Reviews of Sonesta Simply Suites Houston – NASA Clear Lake

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 352 out of 706 reviews" "
Rating 8 - Good. 203 out of 706 reviews" "
Rating 6 - Okay. 68 out of 706 reviews" "
Rating 4 - Poor. 34 out of 706 reviews" "
Rating 2 - Terrible. 49 out of 706 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Decent property and nice rooms that are equipped well
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Jasmine, thank you for your positive feedback regarding Sonesta Simply Suites Houston - NASA Clear Lake. It is wonderful to hear you enjoyed the well-equipped rooms. We hope to welcome you back soon!

8/10 Good

JAMES ETTA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
James, it's fantastic to hear that your stay at Sonesta Simply Suites Houston - NASA Clear Lake met your expectations. We're genuinely thrilled that you took the time to rate us. Please come and visit us again whenever you're in town. We're eagerly looking forward to it.

10/10 Excellent

Uronda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiere 💯 very sweet young woman thank you for your help also Corey 💯 thank you for your help you too please train your employee she's very rude not for sure of her name but train her she needs serious help
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Uronda, thank you for recognizing the high-quality service provided by Tiere and Corey at Sonesta Simply Suites Houston - NASA Clear Lake. We appreciate your feedback and will convey your compliments to them. Regarding your constructive feedback on the need for better training of one of our team members, we have taken note of this. We continually strive for improvement and excellence in all areas of our service. Your feedback helps us do this. We hope your travels bring you back our way soon.

8/10 Good

Shannan

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interactions with Front desk, " Spot On!" However the room smelt like a old dog that hadn't been washed. Thank God for Febreeze.
Stayed 3 nights in Apr 2024
Response from Customer Service on 10 May 2024
Shannan, it's heartening to hear that the interactions with our front desk at Sonesta Simply Suites Houston - NASA Clear Lake met your expectations! We regret though, that the room's scent didn't provide the fresh environment we strive for. We deeply appreciate your feedback as it aids us in improving comfort for future guests. We hope to welcome you back with a better experience.

10/10 Excellent

L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town overnight for concert. The receptionist was great and used initiative in printing out a map for us and making us feel welcome
Stayed 1 night in Apr 2024
Response from Customer Service on 6 May 2024
It's fantastic to hear that your stay at Sonesta Simply Suites Houston - NASA Clear Lake was delightful. Our colleagues at the front desk truly enjoy going the extra mile for our wonderful guests. Your pleasant comments about their intuitive and welcoming nature make us smile. We're grateful for your review and look forward to providing another excellent experience during your next trip to town.

8/10 Good

Douglas

Liked: Staff & service
Staff was great. Fair price with clean rooms. Nothing fancy just bang for the buck.
Stayed 2 nights in Apr 2024

10/10 Excellent

Erica

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady that checked us in was quick and she even let us know about all the extra amenities since we were going to be staying a whole week.
Stayed 7 nights in Apr 2024
Response from Customer Service on 5 May 2024
Erica, it's great to hear you had a swift check-in experience at Sonesta Simply Suites Houston - NASA Clear Lake. Having our team members inform you about our amenities, especially during an extended stay, is exactly the service we aim to provide. We are delighted you appreciated it and we look forward to welcoming you back in the future.

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Jeff, thank you for your high praises. We're thrilled to know you found Sonesta Simply Suites Houston - NASA Clear Lake to be great. It's always our aim to create a memorable experience and your comments reaffirm that we’re on the right track. Looking forward to welcoming you back in the future!

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and a good value.
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Cornelia, it's delightful to hear that you found Sonesta Simply Suites Houston - NASA Clear Lake to be highly accessible and worth every penny. Your kind words are much appreciated. We can't wait to welcome you back for another convenient and valuable stay!

8/10 Good

Aaron

Liked: Staff & service, amenities, property conditions & facilities
Receptionist was great. Overall the property was fine but the building had a weird smell that may put people off
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Aaron, thank you for highlighting the service from our reception team at Sonesta Simply Suites Houston - NASA Clear Lake. Your comments are essential to our continuous efforts to match our guest's expectations. For the scent you noted within the premises, we appreciate your feedback, and our team will thoroughly investigate to ensure a more pleasant stay for our future guests.

8/10 Good

Linette, Troy

Liked: Cleanliness, staff & service
Decent property for the price. Friendly staff. Great location for access to NASA and surrounding area. Nice sized room. Comfy bed & pillows. Good lighting in bathroom. Some maintenance needed on shower hardware & vents in bathroom & rooms.
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Linette, it's great to hear you found our location ideal for your visit to NASA and appreciated our room sizes, comfortable bedding, and well-lit bathroom. We're also pleased to know our team members' friendliness added value to your stay. Regarding your feedback on shower maintenance and ventilation, we appreciate your observations, and assure you that these matters are being looked into. It's insights from discerning guests like you that help us continuously improve. We look forward to the chance to serve you again at Sonesta Simply Suites Houston - NASA Clear Lake.

10/10 Excellent

Linette, Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Although the property is dated, some upgrades have been made and the rooms are a nice size and good value. Comfy bed and pillows. Good lighting in the bathroom.
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Linette, thank you for sharing such positive comments about your stay at Sonesta Simply Suites Houston - NASA Clear Lake! We're delighted you found our room size and renovations appealing, and appreciated the comfort of our bedding. We strive to provide a good value stay with all the comforts of home. We hope to welcome you back soon!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicer than expected for the price. No complaints at all!
Stayed 2 nights in Apr 2024
Response from Customer Service on 5 Apr 2024
Douglas, it's great to hear that Sonesta Simply Suites Houston - NASA Clear Lake exceeded your expectations! We're thrilled that you found value in our pricing with no room for complaints. Please consider us for your future visits to the area.

10/10 Excellent

Cornelia

Liked: Cleanliness, amenities, property conditions & facilities
Price is great and the rooms have nice amenities.
Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Cornelia, it's fantastic to hear your kind words about Sonesta Simply Suites Houston - NASA Clear Lake! We're thrilled you found our pricing favorable and our rooms packed with pleasant facilities. We endeavor to provide a valuable experience for all our guests. Come back soon!

2/10 Terrible

jack

Disliked: Staff & service, amenities, property conditions & facilities
I was quoted 223.09 for my stay. My credit card was charged 263 and some change. When i get to the hotel the parking lot was blocked off. Had to park on the road and walk in to find out how to get in the parking lot. The guy just looked at me crazy and said you have to go around. Like I'm supposed to know. Then onnce I find my way around the parking lot when checking in, they blind side you with 5 dollar a day parking fee. Even with the parking fee the numbers don't add up. Asked for itemized biill. They daid it would be emailed. Still waiting. I've stayed here before but never again and I'll think twice before using Expedia agian if you support properties with deceptive practices.
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Jack, it's regrettable to hear about the billing concern and the confusion regarding the parking situation. We assure you our goal is to maintain a clear and transparent booking process. We're sorry if there seemed to be unexpected charges that didn't match your initial quote. As for the parking guidelines, it is evident we could have provided better direction. Moving forward, we'll aim to communicate these details more efficiently. We completely understand the frustration of not receiving an itemized bill, but as you paid through a third party you will need to contact them directly for this. We can however send a receipt for the charges billed on-site, please feel free to reach out to us if this is of interest. Your feedback helps us understand where we can make improvements. We hope you consider staying with us again, so we can show you the high standard of service we're known for.

2/10 Terrible

Malina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It smelled like cigarettes walking into the check-in area. It was very rundown and cheap looking. When we got to the room there was a horrible odor that smelled like rotten onions I believe coming from the carpet. I ended up shortening my trip for just that one night because I had a lake check-in I didn’t even want to stay there. I ended up not sleeping well the entire night and feeling like I was itchy, I itched the entire night and had nightmares of bedbugs. The next morning, I was unable to take a shower, because there was a cockroach in the shower. The property did not give me back my money. They gave me a pending refund for the one day that I canceled after going back-and-forth with Expedia and Expedia gave me a $25 credit for the inconvenience. I wish I would’ve gotten a full refund because they should’ve paid me to stay there and paid me for this review. They need to fumigate and renovate if they want to stay in business. The only positive thing is that the lady that checked us in was very nice and friendly and comical and she was amazing but unfortunately the hotel was just horrible.
Stayed 2 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Malina, it's regrettable to read about the discomfort during your stay. A welcoming environment is what we strive for and we're sorry to hear about the malodours and cleanliness issues you've noted. Our teams are dedicated to ensuring a pest-free and rejuvenating atmosphere in all areas. We are also deeply apologetic for any difficulties due to the refund process. Your commendable words about the amity of our team member are highly appreciated and rest assured, we’ll work on your feedback. Guest satisfaction is our priority and we hope for the chance to better serve you in the future.

4/10 Poor

Shirley

Liked: Cleanliness
Disliked: Property conditions & facilities
Staff were super helpful. Location was ok, but it was old style. Tv didn’t have basic channels, air conditioner was out dated and noisy so we left it off most nights. Refrigerator was nosy. The shower water fell more from the tub faucet than the shower head. The desk in the room is too large and a smaller would be better, then include a sitting chair
Stayed 3 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Shirley, thank you for your comments. It means a lot to us to understand our guests' experiences. It's heartening to learn that you found our team members incredibly supportive. We've taken note of your comments about the in-room amenities. Our team continuously strives to update and improve these aspects for a comfortable experience. Your feedback on the desk size and suggestion for additional seating has also been noted. We understand the importance of these elements in the overall enjoyment of a stay. We appreciate you taking the time to share your thoughts and hope to have the chance to better serve you in the future.

10/10 Excellent

BEVERLY

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Customer Service on 5 Mar 2024
Beverly, thank you for your wonderful rating of Sonesta Simply Suites Houston - NASA Clear Lake. It's delightful to know that your stay with us turned out so well. We truly appreciate your feedback and look forward to welcoming you back.

6/10 Okay

Johnny

Liked: Cleanliness
Good 3/5
Stayed 3 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Johnny, thank you for taking the time to leave your review. It seems like your stay was satisfactory, but we believe you deserve an exceptionally great experience. We hope for an opportunity to exceed your expectations during your next visit.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
😁 will boo again
Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Justin, it's great to hear that you enjoyed your experience at Sonesta Simply Suites Houston - NASA Clear Lake. We are thrilled to know you're planning to choose us again in the future. Safe travels until your next visit.

10/10 Excellent

Sahotra, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Sahotra, it's quite clear from your rating that your stay at Sonesta Simply Suites Houston - NASA Clear Lake met your expectations. We're glad to see this and look forward to your return.

10/10 Excellent

Auntrevius

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Thank you for the 5 out of 5 rating, Auntrevius!We're thrilled to see how much you enjoyed staying at Sonesta Simply Suites Houston - NASA Clear Lake. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, the staff was very friendly.
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Lonnie, what a delight to hear your compliments about the quiet atmosphere and our warm-hearted team members at Sonesta Simply Suites Houston - NASA Clear Lake. We are thrilled to know your stay was enjoyable. Looking forward to welcoming you back in the future.

10/10 Excellent

Joseph

Liked: Property conditions & facilities
Front desk staff were very helpful and cordial
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Joseph, it's great to hear your feedback on the team members at Sonesta Simply Suites Houston - NASA Clear Lake. They aim to provide exemplary service and your positive comment reaffirms this intention. We're looking forward to welcoming you back in the future.

8/10 Good

Rebecca

Stayed 9 nights in Jan 2024
Response from Customer Service on 21 Mar 2024
Thanks for the 4/5 rating, Rebecca!We're thrilled you enjoyed your time at Sonesta Simply Suites Houston - NASA Clear Lake so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

2/10 Terrible

C

Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
C, it's unfortunate to see that your stay did not meet your expectations. We always aim to provide guests with an exceptional experience, and it appears we fell short. Should you wish to discuss your stay or provide any specific feedback, do not hesitate to let us know. Your input is invaluable and helps us continuously improve.

2/10 Terrible

olesya

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property itself is decent for some thing quick and cheap just to sleep. Our room first room had roaches in it. Like live roaches crawling around. We switched rooms. The second room I didn’t see any roaches. We tried to shower and they have no water pressure at all. Water only came out of a few holes in the shower head. So horrible! The staff was nice though. Even about switching rooms. She even checked the second room.
Stayed 1 night in Jan 2024
Response from Customer Service on 5 Feb 2024
Olesya, it's regrettable to find that your stay didn't eclipse expectations. While we appreciate your understanding about the room change, we apologize for the discomfort you encountered with the first room as well as the issues with the shower pressure. Please note, that various measures have been put in place to maintain our rooms to high standards. We're happy to hear our team members were obliging and we're already taking necessary steps to address these situations. We hope you will supply us with another chance to deliver a more enjoyable experience.

8/10 Good

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 2 Feb 2024
Florence, thank you for choosing to stay at Sonesta Simply Suites Houston - NASA Clear Lake. We're pleased to see your rating and hope it reflects a favorable experience. We're looking forward to hosting you again upon your next visit to Houston.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Jeez
Didn’t like the fees not listed in the description until check in. Then paid for parking with no car available, I ubered. Clean room and the lady at night was pretty good and well accommodating. The guy in the day attitude is crazy to say you have to deal with many other types of people.
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
We regret to read about the misunderstandings concerning undisclosed fees and aspects of our service during daytime. Transparency is something we strive for along with ensuring all our guests feel well-treated. We are pleased to learn about the cleanliness of your room and the satisfying service offered by our colleague. We appreciate your feedback and assure you that it will be used to guide improvement in our service delivery.

10/10 Excellent

Micky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Micky, we are elated to know that you had a wonderful stay at Sonesta Simply Suites Houston - NASA Clear Lake. We truly appreciate your high rating and we look forward to providing the same excellent service during your next stay with us.

8/10 Good

Jeffrey

Travelled with partner
Perfect for what we needed for the night. The staff was hospitable and accommodating. We enjoyed our stay very much.
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Jeffrey, we're thrilled to hear that Sonesta Simply Suites Houston - NASA Clear Lake met your need excellently for the night. Your commendation of our hospitable and accommodating team members is appreciated. We are glad to know you enjoyed your time with us. Thank you for your review, and we hope to see you again.

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!
Stayed 2 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Bin, thank you for your succinct feedback! We at the Sonesta Simply Suites Houston - NASA Clear Lake, are glad to hear your stay was wonderful. It's guests like you that make our service worthwhile. We hope to welcome you back soon!

10/10 Excellent

eddie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Thanks for the fantastic rating, Eddie!It's outstanding we could exceed your expectations during your stay at Sonesta Simply Suites Houston - NASA Clear Lake. We're all looking forward to your next stay with us.

10/10 Excellent

Douglas

Liked: Property conditions & facilities
Wonderful!
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Douglas, thank you for sharing your thoughts. We're thrilled to hear that your stay at Sonesta Simply Suites Houston - NASA Clear Lake was wonderful. We aim to provide excellence for our guests and it appears we were successful in your case. Looking forward to welcoming you back soon.

6/10 Okay

Nicholas

Stayed 3 nights in Jan 2024
Response from Customer Service on 14 Jan 2024
We appreciate you taking the time to share your feedback, Nicholas.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

Hermanisha

Travelled with partner
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Hermanisha, it's fantastic to know that your stay at Sonesta Simply Suites Houston - NASA Clear Lake was satisfactory. We truly treasure your feedback and hope to make your next stay with us even more delightful. Thank you for sharing your rating on Expedia, and we look forward to hosting you again.

10/10 Excellent

Nahed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Nahed, thank you for your outstanding rating for Sonesta Simply Suites Houston - NASA Clear Lake. It's always a delight to see satisfied guests and we hope to welcome you back soon!

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was very helpful!
Stayed 2 nights in Dec 2023
Response from Customer Service on 25 Jan 2024
Edward, it's fantastic to hear that you found Sonesta Simply Suites Houston - NASA Clear Lake to be spotless, and appreciated the assistance of our team members. We strive to deliver an exceptional guest experience and your feedback validates our commitment. Thanks for your review and we hope to welcome you back soon!

10/10 Excellent

eddie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location.
Stayed 2 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
Thanks for the perfect rating, Eddie! We can't wait to see you again soon for another amazing experience at Sonesta Simply Suites Houston - NASA Clear Lake. Have a great day!

10/10 Excellent

Dedrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Great
Everyone was helpful, the place was clean, and I had a great time.
Stayed 1 night in Dec 2023
Response from Customer Service on 30 Dec 2023
Dedrick, we're delighted to hear about your positive experience at Sonesta Simply Suites Houston - NASA Clear Lake. Knowing our team members were helpful and that you appreciated the cleanliness of our establishment is excellent news. We're glad your stay with us was enjoyable. Thank you for sharing and we look forward to serving you again.

6/10 Okay

Roberta

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 21 Dec 2023
Roberta, thank you for taking the time to rate your stay. We see room for improvement and we will strive to provide an even better experience next time. We look forward to the opportunity to serve you again in the future.

2/10 Terrible

Gerrell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
We appreciate your feedback, Gerrell.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Karthik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Dec 2023
Response from Customer Service on 11 Dec 2023
Karthik, thank you for your recommendation. It's wonderful to hear that you found Sonesta Simply Suites Houston - NASA Clear Lake to be an enjoyable place. We hope to welcome you back soon for another great experience.

10/10 Excellent

Traci

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay
The hotel staff was very friendly and courteous. The room was clean and everything we needed was readily available. The available grill was a nice addition as well.
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Traci, thank you for sharing your experience. It's wonderful to hear that our team members at Sonesta Simply Suites Houston - NASA Clear Lake extended their hospitality and that you found the room clean with everything within arm's reach. Delighted that the additional facility of a grill was appreciated. We look forward to having you again in the future for another stellar experience.

10/10 Excellent

John c

Stayed 2 nights in Nov 2023
Response from Customer Service on 24 Dec 2023
John, thank you for choosing Sonesta Simply Suites Houston - NASA Clear Lake. It's wonderful to see that your stay left a positive impression. We appreciate your feedback and look forward to your next visit!

8/10 Good

Takeisha

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice stay
Great place to stay however, there is a smell in the lobby and elevator that needs tending to. Other than that the room we clean spacious and comfortable
Stayed 2 nights in Nov 2023
Response from Customer Service on 20 Nov 2023
Takeisha, it's wonderful to hear you found Sonesta Simply Suites Houston - NASA Clear Lake comfortable and spacious. We appreciate your feedback on the aroma in the lobby and elevator, and rest assured we will look into it. Looking forward to welcoming you back for another lovely stay in the future!

2/10 Terrible

Bianca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was ok but as soon as you walked in the front door it smelled of mold. I have bad allergies and asthma and can't stay in that environment
Stayed 1 night in Nov 2023
Response from Customer Service on 20 Nov 2023
Bianca, regrettably, your stay didn't match up to your expectations. We understand your concerns about the smell you sensed - guests' comfort is our top priority. We maintain a strict upkeep protocol, ensuring the cleanliness and hygiene of our hotel. We hope that you will give us another opportunity to offer you the exceptional experience that's characteristic of our service.

6/10 Okay

Weronika Joanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 14 nights in Oct 2023
Response from Customer Service on 19 Nov 2023
Thank you for sharing, Weronika.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 Good

Cherie, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here to be close to an appointment the next morning. Room is very nice.
Stayed 1 night in Nov 2023
Response from Customer Service on 14 Nov 2023
Cherie, it's delightful to hear that you appreciated your accommodations at Sonesta Simply Suites Houston - NASA Clear Lake. Being conveniently located for your needs is truly a bonus. We thank you for your feedback and look forward to welcoming you back in the future.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities
There was confusion about how the hvac worked. No telephone connection to the main desk or housekeeping. The room was clean the kitchenette was complete.
Stayed 3 nights in Nov 2023
Response from Customer Service on 8 Nov 2023
Rebecca, it's great to hear you appreciated the cleanliness of the room and the well-equipped kitchenette at Sonesta Simply Suites Houston - NASA Clear Lake. It's regrettable that you experienced some confusion with the HVAC system and the communication facilities in your room. Our team is always eager to assist and address any concerns, and appreciates your patient understanding. We are committed to improving our services and providing an even more comfortable stay next time.