Thank you for your positive rating, Raveen. The staff at the RED ROOF INN HOUSTON EAST - I-10 and I value you as our guest and appreciate 3/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Hello Raveen, We value your feedback and will address this with our housekeeping team. Thank you for bringing this to our attention.

Hello Amber,Thank you for sharing your positive experience with us. We're thrilled to hear that you enjoyed your time at our property. If you ever find yourself in the area again, we'd love to welcome you back for another enjoyable stay.

Hello Eboni, We regret to hear that your experience fell short of expectations. We encourage guests to contact management directly with any concerns so they can be properly addressed. Our team strives to ensure a comfortable environment for all guests to enjoy a peaceful stay.

Hello Alex, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON EAST - I-10 and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Raveen, We apologize for the inconvenience you experienced with the TV during your stay. Your feedback has been noted and will be shared with the team for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

Hello Jon,We are thrilled to hear that you had such a wonderful experience during your stay with us! It was a pleasure having you as our guest, and we are delighted that we were able to exceed your expectations. If there is anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

Dear Diamond,I appreciate you sharing your feedback following your stay at the Red Roof Inn Houston East – I-10. I was saddened to read that your stay fell short of your expectations due to small holes in corner and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Chirell RediResponse Specialist

Hello Benancio, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON EAST - I-10 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

Hello Raveen,Thank you for your feedback. We appreciate your loyalty to our hotel and apologize for any inconveniences you experienced. We strive to maintain a high level of cleanliness and have addressed your concerns with our housekeeping team. We understand the importance of a pest-free environment and are taking appropriate measures to ensure this does not happen again. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to provide you with an improved experience in the future.

Dear Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello Vanessa, Thank you for sharing your feedback. We apologize for any discrepancies between the room and the photos provided. Our housekeeping team typically ensures the cleanliness of our sheets, so we apologize if they did not meet your expectations. We appreciate your comments regarding towel availability and noise disturbances, and we will address these areas for improvement. Guest safety and comfort are our top priorities, and we regret if you did not feel secure. Please reach out to our management team for further assistance.

Hello Kandice,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your stay. We appreciate your kind words about our friendly staff and the safety of our parking area. Our team will address the issues you mentioned to ensure a better experience for future guests. We value your feedback and hope to have the opportunity to welcome you back in the future.

Hello Alfonso, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN HOUSTON EAST - I-10. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

Hello Gregorio,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Red Roof Management

Dear Rachel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HOUSTON EAST - I-10. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the bed and the odor you encountered in the room. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Horace,Thank you for choosing our hotel and taking the time to share your positive feedback! We're delighted that you enjoyed our convenient location near Brewings and found good value in your stay. It's great to hear that you found the hotel clean and quiet. We hope to have the pleasure of welcoming you back in the future.

Hello Antoinette, We are sorry to hear that you did not enjoy your recent stay with us. We appreciate your feedback and will use it to improve our services. If there is anything specific you would like us to address, please contact our management team directly. Thank you for choosing our hotel and we hope to have the opportunity to serve you better in the future.

Hello Evan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON EAST - I-10 and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Damion, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON EAST - I-10 and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Elva,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address the issues mentioned to ensure a more enjoyable experience for our future guests. Thank you for bringing them to our attention.

Hello Michelle,Thank you for choosing our hotel for your stay. We appreciate your loyalty and apologize for the oversight in our housekeeping service. We strive to provide a seamless experience for our guests and will address this issue with our team to ensure it doesn't happen in the future. We look forward to making your next stay even more enjoyable.

Hello Evan,Thank you for your review! We appreciate your positive feedback and look forward to welcoming you back soon.

Hello Michelle,Thank you so much for your incredibly positive review! We are thrilled that you had such an exceptional experience with us.

Hello Javier,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

Hello Raveen, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Hello Adriana, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our shower as well as our room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

Hello Elba,Thank you for sharing this rating, and we welcome you to visit us again anytime.

Hello Robert,It was our privilege to earn your business and we hope to host you again on your next trip.

Dear Gerald,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed anything in terms of hospitality. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

Dear Eva,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

Dear Gil,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

Dear Raveen,You're very welcome! We're glad you enjoyed your stay and experienced great hospitality. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager

Dear Ninanne,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

Hello Lanetrei,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We appreciate you taking the time to share your experience.

Hello Prabu, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Dear Guest,We are distressed to see your comments. Our apologies for the bad experience. Your comments are very much serious. However, your observation is disturbing and we will investigate to find the real reasons. We will ensure that this does not happen ever in the future. Sincerely,Hotel Manager

Dear Mitzi,Thank you for sharing your experience with us! We're delighted to hear that your stay was great and that our staff was friendly. We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

Hello Carlos,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

Dear Mitzi,We're delighted to hear that you had a pleasant stay with us and that you found our hotel to be great. Thank you for your positive feedback, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

Hi Mitzi,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

Hello Mitzi,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

Hello dana,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

Dear Pat,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

Hello Jennifer, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Dear David,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

Dear Danny,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future. Sincerely,Hotel Manager

Dear Silviano, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely,Hotel Manager

Hello Mena,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

Dear Nicole,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager