Reception

Reviews of Palace Inn Blue Houston East Beltway 8

2.5 out of 5
Palace Inn Blue Houston East Beltway 8
6800 East Sam Houston Pkwy N, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 116 out of 168 reviews" "
Rating 8 - Good. 28 out of 168 reviews" "
Rating 6 - Okay. 8 out of 168 reviews" "
Rating 4 - Poor. 5 out of 168 reviews" "
Rating 2 - Terrible. 11 out of 168 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Palace Inn Blue Houston East Beltway 8 on 22 May 2024
We could not be happier that we were able to impress you with our service at the Palace Inn Blue Houston East Beltway 8. Thank you for your business, and we look forward to your next visit.

10/10 Excellent

shiyahn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Palace Inn Blue Houston East Beltway 8 on 24 Apr 2024
It is a pleasure to read your rating of the Palace Inn Blue Houston East Beltway 8. We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mymy 4 night stay at this exquisite hotel was immaculate.. Bed super comfortable, decor inferior and exterior was very luxurious... the price was affordable, would recommend this specific place to everyone
Stayed 2 nights in Apr 2024
Response from Palace Inn Blue Houston East Beltway 8 on 22 Apr 2024
We are so happy that you had a great stay with us at the Palace Inn Blue Houston East Beltway 8! You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.

10/10 Excellent

Patricia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet, staff was friendly
Stayed 3 nights in Mar 2024
Response from Palace Inn Blue Houston East Beltway 8 on 31 Mar 2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing. And we look forward to welcoming you back again to the Palace Inn Blue Houston East Beltway 8!

10/10 Excellent

celia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience staying here.
Stayed 1 night in Mar 2024
Response from Palace Inn Blue Houston East Beltway 8 on 15 Mar 2024
Thank you for staying with us recently at the Palace Inn Blue Houston East Beltway 8. We are delighted you had a good time and we hope you will visit our hotel the next time your travels bring you back to the area.

10/10 Excellent

Douglas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and up to date.
Stayed 2 nights in Mar 2024
Response from Palace Inn Blue Houston East Beltway 8 on 7 Mar 2024
Thank you so much for your review. We really appreciate you taking the time out to share your experience with us! It was a pleasure having your company at the Place Inn Blue Houston East Beltway 8 and we look forward to welcoming you back again soon!

8/10 Good

Matthew

Stayed 1 night in Feb 2024
Response from Palace Inn Blue Houston East Beltway 8 on 27 Feb 2024
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
5 star
Stayed 3 nights in Feb 2024
Response from Palace Inn Blue Houston East Beltway 8 on 22 Feb 2024
Thank you for staying with us recently at the Palace Inn Blue Houseton East Beltway 8. We're so glad you had a good experience and we look forward to welcoming you back again in the near future.

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Palace Inn Blue Houston East Beltway 8 on 20 Feb 2024
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us! We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Palace Inn Blue Houston East Beltway 8 on 17 Feb 2024
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us, Norma. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

2/10 Terrible

Yasah

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice property
Stayed 1 night in Feb 2024
Response from Palace Inn Blue Houston East Beltway 8 on 7 Feb 2024
We're glad you found our property nice and we look forward to having the pleasure of welcoming you back again, Yasah!

10/10 Excellent

Eianna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 3 days and I absolutely loved it here I’m always traveling solo I felt very safe and protected this place is just lovely overall very comfortable the way the room was advertised on Expedia it’s looks the same just beautiful staff was amazing and they definitely made me feel comfortable!!
Stayed 3 nights in Feb 2024
Response from Palace Inn Blue Houston East Beltway 8 on 7 Feb 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in , nice rooms
Stayed 2 nights in Dec 2023
Response from Palace Inn Blue Houston East Beltway 8 on 27 Jan 2024
Thank you for choosing to spend your time with us! We are so happy you had a wonderful experience and thank you for taking the time to let us know. We appreciate you and your business. We look forward to serving you again!

10/10 Excellent

Luis

Stayed 1 night in Jan 2024
Response from Palace Inn Blue Houston East Beltway 8 on 25 Jan 2024
Thank you for choosing us for your travel plans. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Palace Inn Blue Houston East Beltway 8 in the near future.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Asap
Stayed 1 night in Jan 2024
Response from Palace Inn Blue Houston East Beltway 8 on 24 Jan 2024
Thank you for taking the time to leave your review in regards to your stay at the Palace Inn Blue Houston East Beltway 8. We appreciate your business and look forward to welcoming you back again on your next visit.

2/10 Terrible

TaKeia

Stayed 1 night in Jan 2024
Response from Palace Inn Blue Houston East Beltway 8 on 19 Jan 2024
We apologize for not meeting your expectations. Please let us know how we can improve. Thank you for your feedback.

10/10 Excellent

Alissa

Stayed 1 night in Jan 2024
Response from Palace Inn Blue Houston East Beltway 8 on 12 Jan 2024
We appreciate you taking time out of your busy day to recognize our efforts, Alissa. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

10/10 Excellent

Damali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I enjoyed my stay bed was comfy and I have a bad back but I was very comfortable
Stayed 2 nights in Dec 2023
Response from Palace Inn Blue Houston East Beltway 8 on 8 Jan 2024
We are delighted to hear that you value the efforts we have put toward creating an environment where everyone will enjoy their time spent with us. It was a pleasure having your company and we look forward to welcoming you back again soon!

10/10 Excellent

Rachael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel period!
Stayed 1 night in Nov 2023
Response from Palace Inn Blue El Paso, Texas on 29 Nov 2023
We’re so glad you had a good experience, Rachael! Thank you and we look forward to welcoming you back again to the Palace Inn Blue El Paso the next time you are in our area.

8/10 Good

Paul

Stayed 1 night in Nov 2023
Response from Palace Inn Blue Houston East Beltway 8 on 10 Dec 2023
Thanks for leaving us your review. We are thrilled that you enjoyed your experience. Customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. Thank you for your recommendation and we look forward to seeing you again.

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good stay!
Stayed 1 night in Oct 2023
Response from Palace Inn Blue Houston East Beltway 8 on 28 Oct 2023
Thank you for taking the time to tell us about your experience. Customer experience and satisfaction are our priorities. Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Palace Inn Blue Houston East Beltway 8 on 21 Oct 2023
Thank you for your recent stay. We appreciate you taking the time to post your review. Your five star rating is appreciated, and we hope to welcome you back soon!

8/10 Good

JABIER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Palace Inn Blue Houston East Beltway 8 on 19 Oct 2023
Thanks much for your feedback. Your rating is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Ashton

Stayed 2 nights in Oct 2023
Response from Palace Inn Blue Houston East Beltway 8 on 29 Oct 2023
Thank you for your review. All of us look forward to having the pleasure of welcoming you back again the next time you are in our area.

10/10 Excellent

Ornela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, the hotel is super clean and well taken care of, looks like new. The staff was very nice too. They solve all our doubts.
Stayed 1 night in Sep 2023
Response from Palace Inn Blue Houston East Beltway 8 on 21 Sept 2023
Your business means a lot to us! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

deandrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from BradF on 5 Sept 2023
Hi Deandrea,Really appreciate your time and leaving us such a wonderful review.

2/10 Terrible

Justin

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Palace Inn Blue Houston East Beltway 8 on 20 Aug 2023
Justin, we are disappointed to know that we did not meet your expecations. In the future please let us know if there is anything we can do during your stay to improve. We want you to leave us with good memories of your time spent with us.

10/10 Excellent

Kathy

Stayed 2 nights in Aug 2023
Response from Palace Inn Blue Houston East Beltway 8 on 4 Sept 2023
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

8/10 Good

Christopher

Stayed 1 night in Aug 2023
Response from Palace Inn Blue Houston East Beltway 8 on 13 Aug 2023
All of us at the Palace Inn Blue Houston East Beltway 8 are thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
"During my stay at Palace Inn Blue Houston East Beltway 8, I had a truly delightful experience. The hotel's amenities were top-notch, offering a comfortable and relaxing atmosphere. The room was spacious, well-appointed, and impeccably clean, providing a perfect retreat after a long day of exploration. One of the highlights was the hotel's convenient location. Situated in Houston, Texas, it offered easy access to major attractions and the city's vibrant cultural scene. Whether I wanted to visit museums, parks, or try out local restaurants, everything was just a short drive away. The staff at Palace Inn Blue Houston East Beltway 8 were friendly and attentive, always ready to assist with any inquiries or requests. Their warm hospitality made me feel welcome throughout my stay, adding a personal touch to the experience. Additionally, the hotel's amenities, including a well-maintained pool and fitness center, allowed me to unwind and stay active during my trip. The complimentary breakfast was a great way to start each day with a variety of delicious options to choose from. I highly recommend Palace Inn Blue Houston East Beltway 8 to anyone looking for a wonderful and memorable stay in Houston. The combination of great facilities, convenient location, and excellent service makes it a fantastic choice for both business and leisure travelers. I would definitely return for my futur
Stayed 1 night in Jul 2023
Response from Palace Inn Blue Houston East Beltway 8 on 30 Jul 2023
Hello, Jose! Thank you for such a fantastic review and recommending the Palace Inn Blue Houston East Belway 8, we're grateful for your business.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Palace Inn Blue Houston East Beltway 8 on 27 Jul 2023
Thank you for taking a moment to share your experience at the Palace Inn Blue Houston East Beltway 8. We are so pleased to hear you found everything to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
New and very clean
Stayed 3 nights in Jul 2023
Response from Palace Inn Blue Houston East Beltway 8 on 6 Jul 2023
Thank you for choosing the Palace Inn Blue Houston East Beltway 8 and sharing your great experience. We are happy you were impressed with all our service and facilities. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

8/10 Good

Cecil M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Palace Inn Blue Houston East Beltway 8 on 5 Jul 2023
Thanks for your rating. We truly appreciate your support and we look forward to welcoming you back again soon!

10/10 Excellent

Jeannete

Stayed 2 nights in Jul 2023
Response from Palace Inn Blue Houston East Beltway 8 on 24 Jul 2023
Your comments are very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. If there is anyway we an improve please let us know. We hope to see you again soon!

8/10 Good

Jorge

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Palace Inn Blue Houston East Beltway 8 on 1 Jul 2023
Guest satisfaction is a top priority at our hotel; for that reason, we truly appreciate your rating regarding our hotel. We continue to reach for ways to improve the guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 Good

Rhina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Palace Inn Blue Houston East Beltway 8 on 24 Jun 2023
Thanks much for your recommendation, Rhina! We enjoyed having you as our guest.

8/10 Good

Whitney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My father and I visited Houston for the first time. We stayed at this hotel and the experience was excellent. Our room was everything we needed, comfortable and clean. Many thanks to the cleaning staff. The hotel in general looks new. The attention at the front desk was great. My only complaint… the breakfast. It did not meet my expectations. They offer only cereal with milk, juice bought in the supermarket, coffee and some fruits. If they could improve the breakfast it would be wonderful. Apart from this, our stay was excellent, I recommend it and I think we would stay there again.
Response from Palace Inn Blue Houston East Beltway 8 on 17 Jun 2023
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to us at the Palace Inn Blue Houston East Beltway 8! Please let us know about your future experiences.

4/10 Poor

Derek

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Beautiful location absolutely for a palace and especially awesome amenities. Love the style of the room. It wasn’t it. The person was rude or mean or anything he just was real everywhere around he just follow you around everything and I don’t like the fact that they had a washer and a dryer That was not coin-operated cause there’s no slots and stuff it makes you feel like it’s complementary so I went and took one little shirt and shorts cause I spilled something on it and I had to pay $10 and I asked them not just $10 for one for however it’s $10 a load washer and dryer. That’s ridiculous that is absurd, but neither here nor there I wish I would’ve had the opportunity to it was just hate you’ll be $10 but will look to be like a sign that would be came with the new nice washers and dryers was a sign. Is it $10 to the front also I just felt like they didn’t make you feel at home I was definitely know that I was in a hotel anyway beautiful site location they could work on their customer service a lot.
Stayed 1 night in Jun 2023
Response from Palace Inn Blue Houston East Beltway 8 on 15 Jun 2023
If you would like to discuss your review please don't hesitate to reach out to us. Thank you for your feedback and we wish you safe travels in the future.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean! Definitely will book again!
Stayed 1 night in May 2023
Response from BradF on 29 May 2023
Wow RuthThank you so much for the great review. looking forward to your next stay

8/10 Good

Terry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only reason I give this a 4 and not a 5 is that the beds are not very comfortable to me personally. Other than that, this is a really nice spot.
Stayed 1 night in May 2023
Response from Payments in USD: Credit to: "Expedia Inc." Bank of on 6 May 2023
Hi Terry,Thanks so much for the top notch review. We will take a look at the mattress and see how we can improve.Thanks

10/10 Excellent

Gilda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff!!
Stayed 2 nights in Apr 2023
Response from Palace Inn Blue Houston East Beltway 8 on 1 May 2023
Thank you for providing feedback on your recent experience at the Palace Inn Blue Houston East Beltway 8. We take pride in knowing that you found our staff friendly, Gilda. Thank you, again, and we look forward to seeing you again soon!

8/10 Good

TANJA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Very clean and friendly staff. The breakfast was a little subpar, but for the price of the hotel, who could complain.
Stayed 2 nights in Apr 2023
Response from Palace Inn Blue Houston East Beltway 8 on 29 Apr 2023
At the Palace Inn Blue Houston East Beltway 8, we are committed to making our services and experiences enjoyable for everyone. We welcome your comments and concerns as they are always appreciated here!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2023
Response from BradF on 15 Apr 2023
Hi Linda,We really appreciate the positive feedback. Look forward to your next stay

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Love this property and the staff front desk is amazing
Stayed 1 night in Apr 2023
Response from Palace Inn Blue Houston East Beltway 8 on 13 Apr 2023
At Palace Inn Blue Houston East Beltway 8, we are committed to making our services and experiences enjoyable for everyone. We welcome your comments!

10/10 Excellent

jaime

Stayed 1 night in Mar 2023
Response from Palace Inn Blue Houston East Beltway 8 on 29 Mar 2023
Here at the Palace Inn Blue Houston East Beltway 8, we are committed to making our services and experiences enjoyable for everyone. We welcome your comments or concerns, Jaime and look forward to welcoming you back again soon!

10/10 Excellent

Indaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Palace Inn Blue Houston East Beltway 8 on 28 Mar 2023
Thank you for the wonderful rating and for taking the time to share your feedback with us!  Our priority is customer service and we are ecstatic that we met that mark! Your kindness makes our job a pleasure. And the entire team at the Palace Inn Blue Houston East Beltway 8 look forward to your return.

10/10 Excellent

Kelcey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2023
Response from BradF on 13 Mar 2023
Wow Thanks Kelcey. It is appreciated

10/10 Excellent

Kelcey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Mar 2023
Response from Palace Inn Blue Houston East Beltway 8 on 10 Mar 2023
Thank you for your review of our hotel. I'm happy that you enjoyed your stay at the Palace Inn Blue Houston East Beltway 8. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

6/10 Okay

Majonay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
NOPE
the man at the front desk was really rude messed up my whole night , he could have been nicer , room was BEAUTIFUL i loved that part of the stay but customer service gets 100 thumbs down from me and if i could get a refund i will ! never again will i stay there
Stayed 1 night in Mar 2023
Response from Palace Inn Blue Houston East Beltway 8 on 7 Mar 2023
Thank you for your feedback. Your concerns have been sent to the General Manager and if necessary they will address them. We're pleased to hear that you found your accommodations beautiful and it is our hope that you will consider staying with us again the next time you visit the area.

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice parking lot some food within walkable distance lots of stores nearby. Right next to highway so its a little noisier than I am used to but its not terrible.
Stayed 3 nights in Jan 2023
Response from Palace Inn Blue Houston East Beltway 8 on 25 Jan 2023
It is a pleasure to read your review of the Palace Inn Blue Houston East Beltway 8. We are thrilled that you enjoyed your stay with us and your found the area restaurants within walk distance! On behalf of everyone here, we would love to have you stay with us again the next time you visit our neighborhood.